I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in th... See more
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Company details
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wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Contact info
High Street 128, CR8 2AD, Purley, China
- service@mail-wherelight.com
- www.wherelight.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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From unhappy to Ecstatic
I had a bad experience with WhereLight and I had almost written them off when a lovely girl in customer service reached out to me to resolve the issue. Not only did she make up for the bad interaction but she then went above and beyond to make sure I was completely satisfied with the end result. I went from disappointment to ecstatic getting a brand new pair of glasses that was better than I could have hoped for. I would highly recommend their glasses as well as their customer service support.
My prescription is always correct
My prescription is always correct. Stylish and trendy Eyewear
Absolutely in love with these glasses!
Absolutely in love with these glasses!
These WhereLight frames are not only stylish but also make me feel bold and confident! The cat-eye shape with jeweled details is a true statement piece. They’re lightweight, comfortable, and great quality. I’ve received so many compliments. Definitely buying from here again!
They don't miss!
They don't miss! EVERYTIME, I get a great quallity pair of glasses.
This is my second time ordering from…
This is my second time ordering from here and each time I've ordered it haven't had any issues. My friends have started to order from here because they loved my glasses so much and the fact that they were prescription bifocals and you couldn't tell. And I will be ordering more really soon.
I love the product and price point!
I'm so in love with this glasses
I'm so in love with this glasses, the look, the style and color.
Horrible prescription glasses
Horrible prescription glasses! Made my vision worse! Meaning I couldn’t see out of my glasses! I am extremely disappointed and I don’t think I’m even going to get my money back! The English on their website for refunds is completely incorrect. I wish I never even used this website. My faith in getting good glasses from them is never. I want a FULL refund! This is a total scam! Rip off! Give me my money back and stop making prescription glasses!!!

Reply from Wherelight
Amazing
My experience is excellent. I wasn't feeling my pair of glasses I ordered a couple weeks ago, plus they gave me a headache for some reason, so Wherelight accommodated me and now these new glasses are literally so perfect.
I can't thank them enough!
Cheap prices
Cheap glasses, shipping time not too long. Convenient for if you tend to break or lose pairs a lot.
My original order was delayed so the…
My original order was delayed so the company reached out to me and offered me a free pair for the inconvenience. Definitely satisfied with the customer service and product!
Excellent customer service.
I’ve purchased several pairs of glasses from where light all the prescriptions have been accurate. The website is easy to use all my frames have fit like expected. The last pair I ordered I entered the prescription wrong and received an email. The problem was corrected. I will never order glasses anywhere else.
Excellent quality
Beautiful Glasses
I just received my order that consist of two pair of beautiful glasses. I love color so I ordered both pair with shiny gems. The prescription is perfect the glass is crystal clear. I'll definitely order again!
I ordered approximately 6 pairs of…
I ordered approximately 6 pairs of glasses, three regular and three sunglasses. I am very pleased with my selections. The prescription is right on point I was a little concerned since I have to wear progressive lenses. Not to mention, these glasses look great on me. I have been telling people about this site. I highly recommend Wherelight. I’ve been a loyal customer for about five years now.
Just received my glasses
Just received my glasses. I ordered 2 pair and I’m in love with both pair. I will definitely be shopping for more!!! The prescription is perfect especially with me needing a progressive lens.
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