BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how... See more
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We use a similar service in Lanzarote so we tried Whenaway when we were on holiday in France. Absolutely splendid. We watched all our normal programs with delight. The streaming services we will c... See more
First time using a vpn, and decided to pay after trying a free one which loaded fine but had no instructions on how to use. Whenaway was less impenetrable, but could still improve and simplify the p... See more
I’ve been using this service for well over ten years and as an infrequent traveler the fact that I can dip in and out is important for me. The service is great value for money and works well. Any time... See more
Company details
About When Away
Written by the company
Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!
Contact info
18-19 Iron Gate, DE1 3GP, Derby, United Kingdom
- support@whenaway.co.uk
- www.whenaway.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Don't waste you're time and money on…
Don't waste you're time and money on this service , spent too much time trying to get it working, with no end product ...... they are frauds, avoid !!!
Always there when I wanted it
Always there when I wanted it, smooth downloading, great access to ITV and BBC films and series, and far better coverage and program quality than available here in Austria
Easy to use and good value for money!
So easy to use great responses to
So easy to use great responses to
Emails very happy with the company
Thanks
I’ve used this service a few times
I’ve used this service a few times. It’s fab. I can get all the uk channels I want when I’m in Tenerife. Perfectly priced in my view. Probably could do with a 2-week package in addition to the 1 and 4 week packages. I’d recommend this service.
Excellent service
Very impressed with the back up service if experiencing any problems.
Brilliant service & very easy to set…
Brilliant service & very easy to set up. I paid for 2 weeks while in Spain. Could not fault the service 👍
Works well except for accessing Amazon Prime
The only criticism I have is that whilst I was in France and activated my VPN I was unable to access programmes provided by Amazon Prime - all other stations were fine. Slightly disappointing
Always a great service
Always a great service
Always functions correctly with excellent quality reception on all available channels and networks. No different than using my television at home in the uk
Value for money and easy to operate and connect to.
Have used When Away for many years, recommend it to everyone Regards Donny Mick
First class experience
Even though on this occasion I had a problem Whenaway came to my rescue and sorted matters very quickly.
Friendly & helpful company
BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how to set her iPad up. A swift message to the helpline and a simple guide was sent by return, and 5 minutes later she was catching up the goings on in Albert Square from the Canaries. Might even have a go myself 😁
Great service to use when abroad
Great service to use when abroad. Any minor problems are sorted quickly as very quick to respond and resolve.
Support Team Quality
Really easy to change over, helped by great advice. The response was really quick from the support team.
I had a problem with one particular…
I had a problem with one particular channel not playing. I got a speedy reply with a solution. Why not add a troubleshooting page to your website.
Always a great experience
Always a great experience, we have used Whenaway for many years and have been very satisfied with the service.
Simple and straightforward
Simple and straightforward. Worked well for my holiday in Turkey in October 2024. Works as a one-off purchase so there is no need to cancel and no worries about recurring money being taken.
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