BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how... See more
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See what reviewers are saying
We use a similar service in Lanzarote so we tried Whenaway when we were on holiday in France. Absolutely splendid. We watched all our normal programs with delight. The streaming services we will c... See more
First time using a vpn, and decided to pay after trying a free one which loaded fine but had no instructions on how to use. Whenaway was less impenetrable, but could still improve and simplify the p... See more
Had been a customer for some time and an excellent service. But for now unable to avail of service. When I need to cancel full process handled with great competence and completed within an hour. 10/10... See more
Company details
About When Away
Written by the company
Access the internet like you're in the UK
Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!
Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!
Contact info
18-19 Iron Gate, DE1 3GP, Derby, United Kingdom
- support@whenaway.co.uk
- www.whenaway.co.uk
4.2
Great
466 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Easy instructions for installing and…
Easy instructions for installing and helpful and quick advice from customer service when needed
20 April 2026
Can safely recommend
Had been a customer for some time and an excellent service. But for now unable to avail of service. When I need to cancel full process handled with great competence and completed within an hour. 10/10.
3 March 2026
Easy to set up and good communication…
Easy to set up and good communication from company to solve any issues quickly
12 January 2026
I highly recommend this app for Brits…
I highly recommend this app for Brits when travelling to foreign countries it was easy and not expensive . Customer service was great
4 January 2026
I never managed to make it work and…
I never managed to make it work and instructions sent to me by email were not easy for me to follow the end it never worked for me.
13 May 2025
Been using the VPN for one year
Been using the VPN for one year, pretty faultless service. Will be renewing 100% also very competitive if you purchase the 12 month package. Highly recommend
17 November 2025
Ideal connectivity
Used for a month when we were in France in our motorhome, to watch celebrity traitors! Brilliant service and easy to use- will subscribe again when next on our travels
7 November 2025
Struggled to connect from Turkey
Purchased to watch rugby final, tried everything to connect...final reinstalled a few times it worked
27 September 2025
Unprompted review
COWBOY FIRM
Could not get VPN to work, "Whenaway" support was useless. They promised me a refund 3 weeks ago. I keep Emailing them with no response.
STAY WELL AWY FROM "WHENAWY"
13 July 2025
Unprompted review
Great service and excellent customer…
Great service and excellent customer service too! Highly recommended.
6 June 2025
It was a disappointment
It was a disappointment! They charge you right away but then guide you to zillions of other steps including setting up your own cloud etc etc to be able to use the vpn and in the process you end up paying a lot more.
I have been using Nordvpn and Bitdefender in the past which were quite straightforward and never had to do so much digging to get something running and realize midway that it was not worth it!
21 May 2025
Unprompted review
Don't waste you're time and money on…
Don't waste you're time and money on this service , spent too much time trying to get it working, with no end product ...... they are frauds, avoid !!!
20 May 2025
Unprompted review
Always there when I wanted it
Always there when I wanted it, smooth downloading, great access to ITV and BBC films and series, and far better coverage and program quality than available here in Austria
7 April 2025
Easy to use and good value for money!
22 February 2025
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