It is rare for me to bother doing a Trust Pilot review. However, although I don’t buy modelling bits that frequently, whenever I do, I use Wheelspin as their service is just SUPERB! It just gives me a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely amazing customer service, and massive range of products. Best prices about by a mile aswell. Honestly one of the best shops for anything you need rc wise. The quality is also spot on genuin... See more
Company replied
Absolutely fantastic experience and service from the superb team at Wheelspin. After being let down by another supplier, the guys in the shop went above and beyond to help me out. Their knowledge and... See more
Company replied
I was trying to buy an LGB Christmas train set before I travelled abroad so it next day delivery was important. Too many stockists promised next day delivery on their websites but this was... See more
Company replied
Company details
Written by the company
Wheelspin Models is Europe's largest model and hobby superstore. With a huge retail store based in the Midlands backed up by vast warehouse stocks, Wheelspin Models is your first-stop for any "big boys toys"!
Contact info
Unit 9 The Cedars, Avon Road, WS11 1QJ, Cannock, United Kingdom
- 01543577278
- support@wheelspinmodels.co.uk
- www.wheelspinmodels.co.uk
4.7
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to deal with sorted my…
Great company to deal with sorted my problem with my dbxle thanks guys
29 October 2024
Unprompted review
Excellent service very knowledgeable…
Excellent service very knowledgeable Good customer service and fast delivery.
11 October 2024
Great Service
Great company to deal with. Excellent order process and fast dispatch. Plus they can also provide a repair service. Very helpful in store too. Have bought 2 cars from them and would buy again.
2 January 2024
Ordering wrong part
Phoned the shop as I ordered the wrong part and Andy picks the phone up, got to say what a nice dude supper helpfull with the return.
With the level of customer service I received I 100% would recommend them.
+supper fast dispatch and delivery
17 October 2024
Unprompted review
Good product range
Good stock held and good prices with quick delivery and good communication when ordering online. Will use again.
12 October 2024
Away got what I need for all my traxxas…
Away got what I need for all my traxxas rc awesome service & really convenient , post is fast to my door , thanks Wheelspin your awesome 💯👌🤙🇬🇧
12 October 2024
The company has a wide range of stock
The company has a wide range of stock.
Fast service and no nonsense.
I will buy some more stuff from them again.
11 October 2024
Terrific service, keen prices.
Wheelspin came up on Google after searching for a blinky speedo for my new build. I'm familiar with Wheelspin models, a few blokes at my local club use them. Ordering was easy, added a few extra little treats to get the free postage (who doesn't right?) and that's that. Then my pal texted me and talked me into doing a rally event at the club in a couple of weeks, I needed a particular tyre that had been chosen and my local shop was showing no stock. A quick message to Wheelspin and they added them to my order and sent me a payment link for the extra 9 quid. How easy is that!
Terrific experience. Great prices. Well recommended.
5 October 2024
Unprompted review
Reply from Wheelspin Models
Many thanks Dean, great to hear!
Customer service is second to none
Customer service is second to none, really helpful staff with good honest advice, placed an order on Monday 9th and item arrived Wednesday 11th. Will definitely use Wheel spin models again but next time will pay them a visit. (This might be a bad idea) 🤣🤣 keep up the great work guys 👍🏻👍🏻 regard Andy B
9 September 2024
Unprompted review
Reply from Wheelspin Models
Awesome, thanks for letting us know!
I would highly recommend
I have used this company several times now, super fast delivery backed up with very helpful staff.
I would highly recommend.
3 September 2024
Absolutely first class service
Absolutely first class service. Bit of a newbie regarding charging my new Arrma correctly. Lad I spoke to on the phone was patient, precise and guided me through the right procedure as not to create myself Armageddon!! 😂 10/10 service. Would highly recommend. Brilliant guys. Thank you. 👍🏻
5 September 2024
Unprompted review
Absolutely superb !!
Absolutely superb service with prompt delivery. Very knowledgeable chaps with a great choice of stock. I wouldn't go anywhere else !
2 September 2024
The staff where very polite and very…
The staff where very polite and very helpful everything was done in a matter of minutes
2 September 2024
The parts were a good price and they…
The parts were a good price and they were delivered very quickly but the description was not the best as some of the parts were the incorrect fitment
2 September 2024
Wheelspin models has changed
Wheelspin models has changed. You used to be able to walk round a large retail style warehouse unit with product ranges on display. It was a good place to be. Now there is just a small area at the front where you call in to collect what you have ordered. Bring back the warehouse where you can walk around and view new products, talk to the team and chill out with like minded customers.
30 August 2024
Reply from Wheelspin Models
Hi Paul,
Many thanks for your feedback. I just wanted to reply - I do personally read all our reviews and like to keep track of where we're getting things right and wrong and help where we can.
I must admit, whilst I know it was 3 stars and hardly the worst review in the world, I did really want to come back to you on the points raised as they come close to the core of what I tried to change all that time ago.
It was 8 years ago now (!) when we changed the layout and filled the store with racking - a long time ago now, but I appreciate we can all remember it well. There was only one reason that I made the change, and it wasn't to try and upset anyone - it was to do the opposite and fill the place with more stock so that more customers could leave happy with the items they wanted and came in to purchase. It might not seem it, but there is far more actual tangible product on the shelves for you to touch and get hands on with than the old layout.
Yes, the old layout had a bunch of boxes and walls of parts you could look at - but very little for you to touch. And ultimately whilst there was a lot of product in that shop, I can tell you with some confidence there is 10-20 times that amount in this building now. Less empty space in the middle, maybe less wow-factor, but overall a better shop and a better experience - or at least, that was my aim....! I wouldn't say it's just a "small area at the front" - it's still a good size shop and I hope you would agree, not like many other shops with a very different feel. Have you seen the investment we are making with building our track upstairs too? That is not a money-maker, that is a facility for the community. And you mention chilling out with like minded enthusiasts, have you seen or been to any of the open days we've run with manufacturers to promote exactly that feeling?
You must have strong feelings to have taken the time to write a less than glowing review for the world to see, so I just wanted to point out the 'other side' of the story in case perhaps the lads instore didn't get that across to you...!
This business is my baby, so I do take pride in it and always happy to have a chat in response to any feedback - good and bad!
Had a brilliant experience today
Had a brilliant experience today. Everyone was friendly and very helpful.
Steve was fantastic with my son giving time and great advice to help him choose the perfect car.
Can’t wait to visit again.
24 August 2024
Unprompted review
I had the worst experience I have EVER…
I had the worst experience I have EVER had with an online retailer when I placed an order with Wheelspin. I placed an order for over £500 with Richard from WSM. The order was supposed to arrive 2 days later by Fedex. To cut a long story short, the order never arrived. Fedex said they delivered the order to wrong property and just left a £500 order under a van! I spoke to Richard and he told me there was nothing he could do as he had to get Fedex to do an Investigation. 3 weeks later and I have had to open a PayPal claim to try and get my money back. Buyers beware here is the lesson. When things go ok - great... when things go astray, you will have a fight on your hands to get your order or get your money back. Richard was no help at all - don't bother ordering is my advice!
1 August 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.