It is rare for me to bother doing a Trust Pilot review. However, although I don’t buy modelling bits that frequently, whenever I do, I use Wheelspin as their service is just SUPERB! It just gives me a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely amazing customer service, and massive range of products. Best prices about by a mile aswell. Honestly one of the best shops for anything you need rc wise. The quality is also spot on genuin... See more
Company replied
Absolutely fantastic experience and service from the superb team at Wheelspin. After being let down by another supplier, the guys in the shop went above and beyond to help me out. Their knowledge and... See more
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I was trying to buy an LGB Christmas train set before I travelled abroad so it next day delivery was important. Too many stockists promised next day delivery on their websites but this was... See more
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Company details
Written by the company
Wheelspin Models is Europe's largest model and hobby superstore. With a huge retail store based in the Midlands backed up by vast warehouse stocks, Wheelspin Models is your first-stop for any "big boys toys"!
Contact info
Unit 9 The Cedars, Avon Road, WS11 1QJ, Cannock, United Kingdom
- 01543577278
- support@wheelspinmodels.co.uk
- www.wheelspinmodels.co.uk
4.7
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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Wheelspin models are a well stocked…
Wheelspin models are a well stocked shop that says when there in stock they. A lot of shops in the UK say they have the parts in stock but don't.
And there postal service is next to non always a fast delivery. This shop is one of the best if not the best in the UK.
1 January 2025
Super Packing & Delivery
Always have what I require in stock with great prices. Best delivery & packing on the market with Super fast delivery , cannot fault.
30 December 2024
Outstanding!
Outstanding!
Ordered an RC car and accessories at 11am, received all of it by 2pm the next day.
I'd been looking for a particular model, and stumbled upon Wheelspin after the other company i was looking to buy from bumped up their prices by 20% due to what i assume was a Christmas price grab. Money is hard enough to come by these days without that sort of nonsense by unscrupulous sellers.
Thanks Wheelspin for keeping your prices right, and for offering such an excellent service! Fabulous! :)
I'll be back!
21 December 2024
Unprompted review
Great service & friendly guys 👦
Great service & friendly guys 👦. I will always use Wheelspin models 😀. With excellent knowledge 👌 thanks Glen.
29 November 2024
Excellent service and fast delivery
29 November 2024
I have used Wheelspin on a regular…
I have used Wheelspin on a regular basis, staff are friendly and helpful and they hold an extensive stock of spares…….first rate.
30 November 2024
Fast delivery and always have the parts…
Fast delivery and always have the parts i need
30 November 2024
Just simply very good service
Just simply very good service. Staff extremely polite, friendly and very helpful. Excellent model shop
30 November 2024
Staff were rood when I emailed them
Staff were rood when I emailed them. Please be aware that the 4-5 days on shadow stock items is a lie. They have no idea when the parts will arrive. It could take weeks.
28 November 2024
Unprompted review
Reply from Wheelspin Models
Thanks for your review Jason.
It goes without saying that we put a huge amount of work into ensuring a great customer experience. Bad reviews are thankfully rare - but I will always look into any negative experience to see how we can improve and ensure similar mistakes don't happen again.
I have read through your conversation with our team and whilst I appreciate we can all drop the ball sometimes - I genuinely cannot see anything that could come across here as 'rood'. I can see you've placed a few orders over the years, all for relatively obscure items. Whilst we're happy to supply these kinds of parts, we do warn on our site that they will take a little longer to ship.
Bearing mind the time of year (it's Black Friday weekend as I write this and all retailers are pretty busy), it's not unusual to expect that things may take an extra day or two (not "weeks" as you write in your review...). After you raised your concerns, your order was upgraded to next day delivery and I am happy to see the obscure parts you were so desperate to receive did actually arrive that same afternoon, shipped immediately for you and were with you the very next day. So all in all, despite taking an extra day or two to ship they did arrive within the expected timeframe.
I am struggling to see how this is a 1-star experience, but of course you are entitled to your opinion and I wish you the best of luck sourcing your next order of hard-to-find spare parts from another supplier who you feel may accommodate your needs better. I'm thankful to say that we will continue providing our great levels of service to our many happy customers.
Enjoy your future RC adventures,
Ben
Director
Wheelspin Models
Reliable orders and delivery time and…
Reliable orders and delivery time and tracking. great
2 November 2024
Refuses to communicate
Refuses to communicate. No invoice after several requests.
8 November 2024
Unprompted review
Reply from Wheelspin Models
Hi,
This doesn’t sound like our usual level of excellent service. If you require an invoice, you can download one of these in a a few seconds from your account; or our team will be happy to help. Email response times for the last month are on average around 4 hours…. We do read and respond in a timely manner to all messages we receive!
We’ve no record of your name, or the email you supplied to trustpilot so suspect this is a false review. But of course if that’s not the case - please drop me a message personally at ben@wheelspinmodels.co.uk and I will be more than happy to look into any genuine issues you may have.
Kind Regards,
Ben
Director
Great customer service and very…
Great customer service and very understating staff
5 November 2024
Unprompted review
Service has always been spot on
Service has always been spot on, speedy dispatch and delivery. The staff Friendly and quality advice given when popped into the store.
2 November 2024
I bought a radio controlled car
I bought a radio controlled car. Excellent service , dispatched immediately and delivered the following morning. Many thanks.
1 November 2024
Always excellent helpful service
Always excellent helpful service. Ordered many times before and will continue to use on a regular basis. Shame they had to start using Royal Mail as the default express service. You can ask for DPD where as before, DPD was default.
1 November 2024
Excellent service
Very quick service, ordered for collection, received message to advise items ready to collect within minutes. Staff very friendly and helpful when collecting goods
1 November 2024
Just AMAZING from start to finish
Me and my son came into the shop and spent about 40 minutes talking to Andy, he was absolutely AMAZING! Great advice, very friendly and clearly very passionate about RC cars and making sure everyone got the most enjoyment they could from the hobby. I just wouldn’t go anywhere else! Thank you
1 November 2024
Very fast and easy to use service
Very fast and easy to use service . Wouldn’t hesitate to use again .
1 November 2024
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