My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
Company replied
I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
Company replied
I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Easy to order and swift delivery
Easy to order and swift delivery. Always great to shop at WEX.
19 August 2026
Bought a used lens for an upcoming trip…
Bought a used lens for an upcoming trip at a good price and in excellent condition. Easy to order - but DPD let them down.
Tracking link didn't work, and having been told it would be 2-3 working days before delivery, I got home after a couple of hours out on a weekend morning to find the box sitting on my doorstep - no advance delivery notification, no delivery confirmed notification. Fortunately it was still there!!
21 August 2026
Really good company it was easy to find…
Really good company it was easy to find and a really good price too
19 August 2026
Prompt service and good quality product
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a rather expensive and very…
Bought a rather expensive and very specific camera for my daughter for her birthday which was in July. Everyone else was sold out but Wex were happy to take my order. The camera took 7 months to arrive. Clearly they were out of stock too, but are happy to pretend otherwise to get the order.
In the end all was good…we got the camera and they were friendly to deal with when I had to call them to confirm that I still wanted the camera, and to be fair to them they had been regularly updating me on the (lack of) progress. The experience was bizarre.
30 January 2026
Reply from Wex Photo Video
Hello,
Thank you for taking the time to share your experience and for your patience throughout the process.
We're sorry for the exceptionally long wait for your daughter's camera and can certainly understand how frustrating that must have been, especially when it was intended as a birthday gift.
At the time your order was placed, the Canon G7 X was listed as a Special Order item rather than being in stock. This information would have been shown on the product page and also confirmed within your order confirmation email. Unfortunately, the Canon G7 X has been one of the most sought-after cameras on the market, with demand consistently exceeding available supply. This resulted in significantly longer lead times than anyone would have hoped for and ultimately led to the extended delay with your order.
We would like to reassure you that we would never seek to mislead customers in order to secure orders, and we're sorry if the information provided online was not clear enough in this instance. We appreciate your comments regarding our communication throughout the process, and we're pleased that our team kept you updated and were able to assist when you contacted us.
Thank you again for your patience and for choosing Wex. We hope your daughter is now enjoying her new camera, and we appreciate your balanced feedback.
Kind regards,
William
Customer Service Management Team
Excellent professional service…
Excellent professional service delivered by knowledgeable people. Can thoroughly recommend.
20 August 2026
Good service thank you
18 August 2026
Great website and service.
An easy to use website made ordering straightforward and the standard delivery was very quick.
The only issue I have is that DPD are apparently instructed not to deliver to parcel boxes and the item must be delivered into the customers or a neighbours hand. For me this is a big inconvenience as I want my parcels to go in the parcel box when I'm at work and not taken away to be delivered the following day...please allow parcel box deliveries for items below £1,000.
18 August 2026
Faultless communication and service as…
Faultless communication and service as always .
20 August 2026
Saw promotion on social media
Saw promotion on social media. Placed order on website and goods arrived in the time scale stated. Item works a treat. Very simple process.
20 August 2026
I had a great experience with my trade…
I had a great experience with my trade in, it was simple to do and very quick. They replied promptly to my emails for more information and were very professional. Posting the item was very easy and the print out even listed locations which were nearby. Very helpful. Thank you.
27 August 2026
Unprompted review
As usual Wex are the best choice for…
As usual Wex are the best choice for professional photographers and keen amateurs - they know what they're talking about.
17 August 2026
Great company to do business with
Wex is my go to for all things photographic, prices are good, website is easy to navigate and the in store experience is friendly with very knowledgable people.
19 August 2026
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