My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
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A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
Company replied
I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
Company replied
I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Tripod head
Good price, Quality, very quick delivery, excellent service, really happy with product
21 August 2026
The cards were delivered quickly
19 August 2026
Great website.
Good website to order from, and everything dealt with quickly and efficiently.
18 August 2026
Have been using WEX for a few years now…
Have been using WEX for a few years now and always had excellent service and good value
19 August 2026
Excellent streamlined process and service
Streamlined process which enabled us to detail our caneras. The quote was instant. And they honoured the quote too so that was even better. Whole transaction was effected in barely four days. Plus good personalised customer service.
28 August 2026
Unprompted review
Purchased a Panasonic s1h and Panasonic…
Purchased a Panasonic s1h and Panasonic s1r.
Both superb, as described and delivered in 24 hours.
One year guarantee.
Great communication.
I couldnt have asked for more.
26 July 2026
May use AI-assist with repliesRead more
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Look elsewhere
Good delivery.
Good Return.
NOT very good used poducts.
Standards going down.
Look elsewhere
14 August 2026
Reply from Wex Photo Video
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that you were happy with both the delivery and returns process, but we're sorry to learn that the used product you received did not meet your expectations.
All of our used items are thoroughly inspected by our expert inspectors, and we aim to grade and describe each product as accurately as possible. We're sorry if this did not align with the experience you've had on this occasion.
We take feedback such as yours seriously, as it helps us continually review and improve our processes. If you would like to discuss your experience further, we'd be keen to hear from you. Please feel free to contact us on customercare@wex.co.uk.
Kind regards,
William
Customer Service Management Team
Really nice camera !
The camera I have bought is great. Pristine, good value for money and Wex were very quick and efficient in sending it. I only needed the body, because I have lenses from an old camera.
Why only 4 stars ?
The battery that came with it was a total dud. Couldn't recharge it. It would have been better not to have sold it and offered a new one as a package.
DPD delivery was chaos as usual. Not Wex's fault, but they are the partner firm.
21 August 2026
Friendly and professional and always go…
Friendly and professional and always go that extra mile to help.
21 August 2026
Wex have a made it a personal…
Wex have a made it a personal experience when you purchase from them
21 August 2026
WEX Manchester
Adam Bowler was very professional, knowledgeable & courteous during my recent visit to WEX Manchester. I’m very pleased to say I purchased a superb Nikon 500mm F4 on the day.
28 August 2026
Unprompted review
Confidence in wex to order knowing they…
Confidence in wex to order knowing they won't let you down, I've been using them for decades & and never have been let down.
19 August 2026
Delivered as advertised. Right on time.
Excellent service. My parcel was delivered right on time.
21 August 2026
Asked a question online
Asked a question online, got a quick answer back saying what I had enquired about was not the right choice, but suggested an alternative which I bought, and is what I needed.
15 August 2026
Simple purchase process
The purchasing experience was simple. The price was competitive and the order process was easy to follow.
The commu cation following the order kept me informed of my delivery and delivery ery was on time.
21 August 2026
WEX is my go to compay
WEX is my go to company for anything camera related. Great information, easy to use website and very fast delivery. Great prices for new & used equipment.
21 August 2026
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