My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
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A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
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I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
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I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Wex is consistently excellent in terms…
Wex is consistently excellent in terms of stock and service! Have used Wex for years now and will continue to do so! You know you’re getting genuine UK products and not “grey” imports like some other shopping sites!
Well done - you are the best!
15 August 2026
Reply from Wex Photo Video
Graham Marshall,
We're so pleased to hear about your consistently excellent experiences with our stock and service! It's wonderful to know you appreciate our genuine UK products and that you consider us the best.
Wex Customer Services
Competive pricing and wide range
Really good selection of stock at competitive prices, matching or undercutting other photographic retailers. Handled all my queries really well and fast.
25 August 2026
Reply from Wex Photo Video
Kevin Bellis,
We're delighted to hear that you found a great selection of stock at competitive prices. It's also wonderful to know that we handled all your queries well and quickly!
Wex Customer Services
Delivered safely, on time, working.
Description of used Nikon lens backed by some images. Brief but accurate, could be more specific. Trustworthy. Well-packed. Excellent and safe delivery using well-rated delivery company.
23 August 2026
Reply from Wex Photo Video
John Marchant,
We're delighted to hear that the lens description and images were helpful, and that you found our service trustworthy. We also appreciate your feedback regarding the level of detail, and we're glad the delivery was excellent and safe.
Wex Customer Services
The delivery using DPD was the next day…
The delivery using DPD was the next day and it was free! Well done WEX (my go to shop for all things camera)
25 August 2026
Reply from Wex Photo Video
customer JRF,
We're so pleased to hear your delivery arrived the very next day and that you appreciate our service. Thank you for making us your preferred shop for camera equipment!
Wex Customer Services
Good value and great service
Good value! Camera was missing a charger but they sent one out straight away. Good service and will be using them again.
1 September 2026
Unprompted review
Reply from Wex Photo Video
Mr C Clarke,
We're so pleased to hear you found good value in your purchase! We're also glad we could promptly resolve the missing charger issue for you. Thank you for your kind words and we look forward to serving you again.
Wex Customer Services
Reply from Wex Photo Video
Mr Stan Hepburn,
We're so happy to hear that our team was able to provide you with such a positive experience! It's wonderful to know that you found our staff helpful and knowledgeable.
Wex Customer Services
Great part exchange service and very…
Great part exchange service and very fair prices - would use again 👍
25 August 2026
Reply from Wex Photo Video
Mark,
We appreciate your positive feedback! We are so pleased to hear that you found our part exchange service great and our prices very fair. We look forward to welcoming you back.
Wex Customer Services
Good Experience
Throughout my contact with Wex Photographic from trading my camera gear to buying a new camera and lenses. Felt happy that I was being helped and advised by there knowledge.
5 August 2026
Reply from Wex Photo Video
Mr Pagram,
We're so pleased to hear that you felt well-supported and advised throughout your experience with us, from trading to purchasing new gear. Thank you for your kind words.
Wex Customer Services
Just the usual GREAT SERVICE at Wex
I was looking for new binoculars to replace my old well used, but still usable kit. I did a bit of research and eventually decided on what I wanted. Unfortunately my local Wex branch did not have them in stock so I placed an order on their web site on Saturday afternoon and received my order (together with a free cleaning kit) on Tuesday. Just the usual GREAT SERVICE which I have come to expect from Wex!!
25 August 2026
Reply from Wex Photo Video
K McC,
We're so pleased to hear you found the perfect binoculars and that your online ordering experience was smooth and efficient! It's wonderful to know you've come to expect great service from us.
Wex Customer Services
Easy to order
Easy to order. Products arrived on time and were appropriately packaged. A positive experience for me and would recommend.
21 August 2026
Reply from Wex Photo Video
Martina L,
We're absolutely delighted to hear that you found the ordering process easy and that your products arrived on time and were appropriately packaged. It's wonderful to know you had a positive experience!
Wex Customer Services
The website was very helpful (specs
The website was very helpful (specs, comparisons, etc.), the ordering was easy, and the delivery was very prompt. The item was very well packaged and meets the cosmetic description. I haven’t had much opportunity to test it out, but it seems good so far.
25 August 2026
Reply from Wex Photo Video
Mr Mathew Palmer,
We're so pleased you found our website helpful and the ordering process easy. It's great to hear your item arrived promptly and well-packaged, meeting your expectations cosmetically. We hope you enjoy using it!
Wex Customer Services
Always a pleasure to deal with Wex
Always a pleasure to deal with Wex, Staff are always polite, and very helpful when purchasing or enquiring about something.
23 August 2026
Reply from Wex Photo Video
Mr Aldrich,
We're so pleased to hear that dealing with us is always a pleasure and that our staff are consistently polite and helpful. Your feedback is greatly appreciated!
Wex Customer Services
Very knowledgeable
Very knowledgeable. Friendly. Fast delivery. Perfect gear for the job.
25 August 2026
Reply from Wex Photo Video
Rod Brakes,
We appreciate your positive feedback! We are delighted to hear that you found our team knowledgeable, friendly, and our delivery fast. We're also glad the gear was perfect for the job.
Wex Customer Services
email bombardment!
Despite setting my preferences for emails several times I'm still bombarded by useless emails about equipment that is no use to me at all.
25 August 2026
Reply from Wex Photo Video
Hi Martin,
First of all please accept my sincere apologies for the inconvenience. As you know I tried to call but the line was very bad and I was not hearing you at all.
I wanted to say that I have removed marketing permissions from both of your accounts with us and I've asked our marketing team to remove your email addresses from our marketing database.
Kind regards,
Peter
Simple order process followed by great…
Simple order process followed by great delivery updates and performance. I have placed 2 orders thus far and the service has been flawless. Many thanks.
25 August 2026
Reply from Wex Photo Video
Customer,
We're absolutely delighted to hear that your ordering process was simple and that you received great delivery updates and performance. It's wonderful to know that your two orders have been flawless!
Wex Customer Services
Wex usually have what I want to…
Wex usually have what I want to purchase in stock and if not, the notification system works well. Prices are competitive and equipment is despatched promptly and well-packed, is trackable and arrives on time. This last point is important, especially when buying high-value items.
25 August 2026
Reply from Wex Photo Video
Mr Piscator,
We're so pleased to hear that you consistently find what you're looking for and that our notification system works well. It's great to know you appreciate our competitive prices, prompt dispatch, and reliable tracking and delivery, especially for high-value items.
Wex Customer Services
Great delivery on time
25 August 2026
Reply from Wex Photo Video
Roland,
We are so pleased to hear that your delivery arrived on time. We always strive to provide excellent service, and your feedback is greatly appreciated.
Wex Customer Services
Second hand prices are reasonable
Second hand prices are reasonable, service is quick and efficient, all you can ask for really.
22 August 2026
Reply from Wex Photo Video
Geir Lindahn ,
We're delighted to hear that you found our second-hand prices reasonable and our service quick and efficient. We appreciate you taking the time to share your positive experience!
Wex Customer Services
Ease of use from ordering to delivery.
21 July 2026
Reply from Wex Photo Video
David Carter,
We're happy to hear that your experience was so positive. We appreciate your feedback!
Wex Customer Services
Efficient service and prompt delivery…
Efficient service and prompt delivery with prices equal to if not better than Amazon with no monthly fee!
24 August 2026
Reply from Wex Photo Video
Gilly Welch,
We're delighted to hear that you found our service efficient and our delivery prompt! It's fantastic that our prices met your expectations, even without a monthly fee.
Wex Customer Services
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