I purchased a remote controller for my Olympus Tough TG-7. I followed the instructions in order to use it, however even though the remote was functioning, it appeared there was a fault with the camera... See more
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Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
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13 Frensham Road, NR3 2BT, Norwich , United Kingdom
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Easy ordering online, speedy shipping to the store of my choice.
The used camera I purchased is in mint condition just as advertised. This is definitely the best used purchase I have ever made. Thank you very much WEX.
Really good customer service. Had to sort something out over the phone, which was done promptly. Item arrived next day, and I'm very happy with the whole transaction.
Brilliant, as always.
It's well worth buying at WEX for the great range, incredible service and the fact that they really know what they're talking about.
Ordered a used Canon RF-S 55 x 210 lens. Imagine my surprise after giving the lens more than just a cursory look when fitting to my camera, I discovered the lens sent was actually an RF 24 x 106 lens. Luckily I have a use for this lens, so will keep it, and reorder the original lens elsewhere. I don’t think I will be ordering used equipment from Wex Photo again, as their quality control systems seem to be almost non-existent.

Reply from Wex Photo Video
Great customer service, great products services, overall great experience and good communication with wex.
I had some problem in ordering but, amazingly, they had a helpline with a human being on the other end. Helpful, polite and efficient. 5 stars!
Very friendly, helpful service and great delivery - thank you!
Was easy to order online & pick up in store however not all products I wanted were available even though website says available in two hours. Apparently this is from Norwich store.
Usual first class service from Wex. Item as described and delivered on time. Thank you.
Good deal and given more for my part exchange than I thought it was worth,
Always use Wex for my photographic needs, no problems with any aspect of the process, great choice of products and delivery to match.
Easy process to arrange the trade-in and purchase. Only hiccup was the failure of any QR code or shipping labels to arrive despite the assistance of customer service. Obviously a problem somewhere as this is the second occasion that it has happened. The emails failed to appear on my PC or any Apple device. Happy to use again.
A very easy process to purchase an excellent bit of kit. Ordered straight from WEX internet site. Very simple process and secures your stock. Plenty of payment options from card to interest free credit and it is all secure payment methods.
Once you decide on your kit, and how your going to pay for it; your next option is to decide how your going to receive it. Pick up from local store or free delivery straight to the front door.
I decided to collect from the Glasgow store, 10 minutes from my business. Picking up was a doddle and with excellent staff to help at the counter it was a simple process. Plus visiting the store let me have a shuffle around the vast range of photographic goods held in stock.
I’ve dealt with several photography outlets all good, but Wex has become my preferred retailer.
I traded in an 18mm lens for a 23 and got more than the quote, so they are honest and pay the seller what the item is worth.
Delivery was efficient.
Thank you
Easy to find what I was looking for. Well laid out website. Ordering was simple to follow and reassurance from the company to protect products during delivery. Contact is good and answers to questions forthcoming. Would recommend without question.
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