Wex Photo Video Reviews 

78,058
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 7,244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast shipping times, noting that ordered items arrive promptly, securely packaged, and in wonderful condition for daily use. People also appreciate the remarkably helpful staff members, competitive pricing, and the fantastic variety of high quality photographic equipment available. Some reviewers were not happy with occasional delivery problems, such as missing tracking notifications, unexpected courier delays, or packages left unattended outside properties. A few consumers also mentioned experiencing frustrating communication hurdles when attempting to resolve wrong product shipments or stock tracking mix-ups with support.

What people talk about most

Product

Clients share positive opinions on product quality, noting items are genuine and match descriptions.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that items frequently arrive next day or... See more

Service

Users describe positive interactions with service, highlighting exceptional helpfulness and professional... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great value... See more

Quality

Consumers find quality to be positive, noting that everything is genuine and high-quality. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a remote controller for my Olympus Tough TG-7. I followed the instructions in order to use it, however even though the remote was functioning, it appeared there was a fault with the camera... See more

Company replied

Rated 5 out of 5 stars

Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned. Excellent customer service (Josh) and item retur... See more

Company replied

Rated 5 out of 5 stars

The item was as described, it was posted quickly and commutation was perfect. You really couldn't have asked for more when buying on line. 10/10 service plus they're selling used items in great con... See more

Company replied

Rated 5 out of 5 stars

I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before... See more

Company replied


Company details

  1. Photo Shop
  2. Binoculars Store
  3. Camera Store
  4. Telescope Store

Written by the company

Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.

At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:

Written by the company

Range
We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
Trust
We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
Service
We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
Value
We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
Passion
We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.

Contact info

4.8

Excellent

TrustScore 5 out of 5

78K reviews

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4.8

All reviews

(78,058)

7,227 reviews in the last 12 months

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Rated 5 out of 5 stars

Used Nikon D600

Easy ordering online, speedy shipping to the store of my choice.
The used camera I purchased is in mint condition just as advertised. This is definitely the best used purchase I have ever made. Thank you very much WEX.

22 August 2026
Rated 5 out of 5 stars

Really good customer service

Really good customer service. Had to sort something out over the phone, which was done promptly. Item arrived next day, and I'm very happy with the whole transaction.

20 August 2026
Rated 5 out of 5 stars

Brilliant as always.

Brilliant, as always.
It's well worth buying at WEX for the great range, incredible service and the fact that they really know what they're talking about.

20 August 2026
Rated 2 out of 5 stars

Check used equipment carefully on delivery.

Ordered a used Canon RF-S 55 x 210 lens. Imagine my surprise after giving the lens more than just a cursory look when fitting to my camera, I discovered the lens sent was actually an RF 24 x 106 lens. Luckily I have a use for this lens, so will keep it, and reorder the original lens elsewhere. I don’t think I will be ordering used equipment from Wex Photo again, as their quality control systems seem to be almost non-existent.

22 August 2026
Wex Photo Video logo

Reply from Wex Photo Video

Hello Graham,
I'm very sorry to hear about your experience and that the incorrect lens was sent to you.

We completely understand your frustration, particularly as you ordered a specific used item and received a different product altogether. While we're pleased that the lens you received is still of use to you, this is clearly not the service or standard you should expect from us.

We'd appreciate the opportunity to investigate what happened and understand where the error occurred. A member of our Customer Service team will be contacting you directly to discuss this further and see how we can help.

Thank you for taking the time to share your feedback.

Kind Regards
Terry - Customer Service Team Manager
Wex Photo Video

Rated 5 out of 5 stars

I talked to a human

I had some problem in ordering but, amazingly, they had a helpline with a human being on the other end. Helpful, polite and efficient. 5 stars!

21 August 2026
Rated 4 out of 5 stars

Easy process to arrange the trade-in…

Easy process to arrange the trade-in and purchase. Only hiccup was the failure of any QR code or shipping labels to arrive despite the assistance of customer service. Obviously a problem somewhere as this is the second occasion that it has happened. The emails failed to appear on my PC or any Apple device. Happy to use again.

22 August 2026
Rated 5 out of 5 stars

Simply simple internet ordering.

A very easy process to purchase an excellent bit of kit. Ordered straight from WEX internet site. Very simple process and secures your stock. Plenty of payment options from card to interest free credit and it is all secure payment methods.

Once you decide on your kit, and how your going to pay for it; your next option is to decide how your going to receive it. Pick up from local store or free delivery straight to the front door.

I decided to collect from the Glasgow store, 10 minutes from my business. Picking up was a doddle and with excellent staff to help at the counter it was a simple process. Plus visiting the store let me have a shuffle around the vast range of photographic goods held in stock.

19 August 2026
Rated 5 out of 5 stars

I’ve dealt with several photography…

I’ve dealt with several photography outlets all good, but Wex has become my preferred retailer.
I traded in an 18mm lens for a 23 and got more than the quote, so they are honest and pay the seller what the item is worth.
Delivery was efficient.
Thank you

20 August 2026
Rated 5 out of 5 stars

Professional and Friendly

Easy to find what I was looking for. Well laid out website. Ordering was simple to follow and reassurance from the company to protect products during delivery. Contact is good and answers to questions forthcoming. Would recommend without question.

17 August 2026

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