Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more
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Review summary
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I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more
Company replied
I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!
Company replied
Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more
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Company details
Written by the company
DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50
Contact info
10-12 Hanway Street, W1T 1UB, London, United Kingdom
- 02082086988
- info@westenddj.co.uk
- www.westenddj.co.uk
4.8
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Fast delivery great prices
First time I've used this company but I would definitely recommend, fast delivery, great price, they did everything right.
10 February 2026
Reply from WestendDJ Ltd
Thanks for your review.
Best regards
Gavin
Reply from WestendDJ Ltd
Thank you for your review David.
Best regards
Gavin
Reply from WestendDJ Ltd
Thanks for your review Bruno.
Best regards
Gavin
I ordered and paid.
I ordered and paid. I was told when it would arrive...... and it did! That's all I require from an online purchase. Brilliant 👏.
9 February 2026
Reply from WestendDJ Ltd
Thanks for your review Duncan.
Best regards
Gavin
Go anywhere else!!
Terrible customer service, if you order for next day delivery it doesn’t come if you want a refund they make it as hard as possible to get one if I was you I’d recommend anywhere else but here. I’m still waiting on my refund 2 weeks on and the order I ordered is 10 minutes away from me as they used DPD as delivery service but it’s down to westend dj to get in contact with DPD to get there parcel but still have not but I would shop elsewhere
2 February 2026
Reply from WestendDJ Ltd
Hi Steven,
I've checked the notes for your order and can see that you completed the checkout at 7:39pm on Friday January 30th. As this was after our delivery cut off, we picked and packed the goods on Monday February 2nd for dispatch but DPD did not collect from us until Tuesday February 3rd.
After your item had been collected by DPD you contacted us on February 3rd and the notes on file indicate that you wished to switch to two alternative products and so we requested that DPD return the shipment to us so that we could facilitate this change.
We have since cancelled your order with us an issued a refund. Westend DJ requested that DPD return the shipment to consignor on both February 3rd and again on February 6th as the shipment was moving backwards and forwards through the courier network.
Occasionally our courier partners can slip up, and we have to take responsibility for this, although DPD has still not returned the goods to us - we have issued a refund as requested. We're sorry for any inconvenience caused.
Best regards
Gavin
Reply from WestendDJ Ltd
Thanks for your review Matt.
Best regards
Gavin
Item not delivered and no contact
Item not delivered to my door, not even a ring on my doorbell and instead of even a phonecall, was taken miles to a Superstore, instead of two closer drop-off points.
As I dont drive and have no photo ID I cant get said package so I guess thats money down the drain.
2 February 2026
Reply from WestendDJ Ltd
Hi,
Sorry to hear that your delivery hasn't been delivered to your door. I've checked back through the order details and can see that there's no phone number provided, this means that all of the delivery information has been communicated by email and I can't give you a call to get things resolved.
As the item is still at the pick-up store, we can have it returned back to us and attempt delivery again, I'll drop you an email today to work out a solution as I can't find any other communication from you relating to this.
Best regards
Gavin
Reply from WestendDJ Ltd
Thanks for your review Sabri.
Best regards
Gavin
Great customer experience
Bought the XDJ AZ - but it was defective (not their fault!). Westend DJ quickly organised a courier to collect the unit and I had a replacement sent to me within a week. Really happy with the customer service.
16 January 2026
Reply from WestendDJ Ltd
Thanks for your review Simon, sorry to hear that you received a defective unit but I'm glad we were able to get a replacement sorted for you.
Best regards
Gavin
Reply from WestendDJ Ltd
Thank you for your review.
Best regards
Gavin
Excellent service once again
Products, prices, service and delivery all excellent.
It’s not my 1st order from West End DJ and won’t be my last. Thank you.
15 January 2026
Reply from WestendDJ Ltd
Thank you for your continued custom and taking the time to write this review.
Best regards
Gavin
Great online service
Great online service. Very quick delivery and the communication from start to finish was brilliant
29 January 2026
Reply from WestendDJ Ltd
Thanks for your review Neil.
Best regards
Gavin
Asked for some advice
Asked for some advice. Got a professional answer. So I ordered the item super fast delivery.
Just what I needed.
Thank you.
28 January 2026
Reply from WestendDJ Ltd
Thanks for your review Thomas.
Best regards
Gavin
Great service
Great service. Received my order quickly and in perfect condition. Would order from them again.
27 January 2026
Reply from WestendDJ Ltd
Thank you for your review Piers.
Best regards
Gavin
Reply from WestendDJ Ltd
Thanks for your review Scott.
Best regards
Gavin
Great Service and supper fast delivery
Great Service and supper fast delivery, will not hesitate to use these guys guys again,
12 January 2026
Reply from WestendDJ Ltd
Thank you for your custom and taking the time to leave a review Carl.
Best regards
Gavin
A great service very efficient and with…
A great service very efficient and with s superb product at hhd enc of it many thank.
26 January 2026
Reply from WestendDJ Ltd
Thanks for your review Richard.
Best regards
Gavin
The Reloop RP7 is a perfect turntable…
The Reloop RP7 is a perfect turntable to show of my 7inc records when playing them, nice build and look nice as well. Nice and easy purchase from WestendDJ with no problems. Thanks
2 January 2026
Reply from WestendDJ Ltd
Thanks for your review Danny - enjoy the RP7.
Best regards
Gavin
Superfast despatch & delivery.
Good product at best price I could find. Fast despatch and delivery. Who could ask for more?
24 November 2025
Reply from WestendDJ Ltd
Thanks for your review Vanessa.
Best regards
Gavin
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