Great service from initial contact until work completed. A rat problem was traced to a broken sewer in the garden. The team, Ben Cartmell & Martin Lye, were excellent. From lifting my patio, digging... See more
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Review summary
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Broadstone matters - Lots of water leaks about at the moment keeping Wessex Water busy . Leakage identified and promptly fixed within a couple of days. After the recent rain the work was rather wet a... See more
Company replied
Reported leak, which turned out to be from the water meter connection. Call Centre staff were very helpful. Visited by Mark who quickly identified the problem but stop tap would not fully isolate, cal... See more
Company replied
The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in: a) they are able to find th... See more
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Company details
About Wessex Water
Written by the company
Every day we treat and supply 275 million litres of water and collect, recycle and dispose of millions of litres of waste water safely back into the environment.
Our three million customers live in south west England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
As well as delivering essential services, we also support communities throughout our region by offering free resources to schools and colleges and providing financial and volunteer support to local charities.
Our customers rate our services highly and we are recognised by the regulator Ofwat as one of the top water and sewerage companies in England and Wales.
We love to receive customer feedback - good and bad - as it helps us to continually improve our services.
Use water wisely
Save water and money with our simple tips
Need extra help?
Register for Priority Services for free.
Contact info
Claverton Down Road, BA2 7WW, Bath, United Kingdom
- 0345 600 4 600
- www.wessexwater.co.uk
4.5
Excellent
15K reviews
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Asked for help they responded quickly…
Asked for help they responded quickly and within minutes a had results
7 September 2026
Reply from Wessex Water
Hi Gary, thanks for your review.
It's great to hear you received timely and useful advice on live chat.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Jodie
Reported water leak, Wellhead Lane, Westbury.
I wanted to report a leak I'd spotted on my morning walk. The process (via that chat bot) was really simple and I was soon able to ascertain the leak had already been reported.
7 September 2026
Reply from Wessex Water
Thanks for leaving us a review, Brian.
It's great to hear you had a five-star experience with our live chat team today. They pride themselves on providing an efficient service and I'm glad this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Jodie
The gentleman that came out was very…
The gentleman that came out was very kind and understanding of my situation that I am disabled😊
4 September 2026
Unprompted review
Reply from Wessex Water
Hi Lisa, thanks for the five-star review and for your kind feedback.
I'm so pleased to hear you received great service from Toby.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Jodie
Reply from Wessex Water
Hi Carey, thanks for your five-star review.
It's a pleasure to hear you received good communication during your Live chat today. Our web chat team are always happy to help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Exemplary Service
I reported the problem during a visit to my mothers property from overseas
The customer service rep was very polite and helpful and the issue was resolved promptly by the workmen 5hat inspected and did the necessary remedial work.
I can't fault any part of the process, it was exemplary.
4 September 2026
Unprompted review
Reply from Wessex Water
Hi John, thanks for the five-star review and for your kind feedback.
I'm so pleased we could promptly help with the issue at your mothers property and ensure the necessary remedial work was complete.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Where my outdoor stop tap is.
I asked wessex water to show me where the outdoor stop tap can be found. They showed me, and they fitted a new one, no extra charge.
5 May 2026
Reply from Wessex Water
Hi Andrew, thanks for your review.
It's great to hear we managed to locate your external stop tap and replace it with a new one to ensure in working order.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
We needed a water meter replaced
We needed a water meter replaced, and the team worked really well to get the new meter installed in the pavement outside our house. Reinstated the tarmac path too. Great job, very pleased with their work and humour. A credit to Wessex Water
2 September 2026
Unprompted review
Reply from Wessex Water
Thanks for leaving us a review, Howard.
It's great to hear you had a five-star experience with our team who worked to have your water meter replaced. I'm pleased you are happy with their work.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
helped me with my concerns did not want…
helped me with my concerns did not want email bill
4 September 2026
Reply from Wessex Water
Hello, thanks taking the time to leave a review. We're pleased we were able to help with your concerns and arrange your bills in the way that works best for you. Providing support that's simple and tailored to our customers' needs is important to us, so it's great to hear you had a positive experience. If you need anything else, don't hesitate to contact us again. Abi😊
Really great service
Really great service, Jess was very helpful in not only answering all my questions but offered to help with an online form I was having issues with. I didn't have to wait long at all before I was connected to someone, AND I did NOT have to go through an ignorant AI chatbot before I was connected to an agent!!!
4 September 2026
Reply from Wessex Water
Hello Teresa thank you for your lovely review. We're so pleased Jess was able to answer your questions and help with your online form. It's great to hear you got through quickly and received the personal support you needed. If you need any other help, please feel free to contact us. Abi 😊
New Meter installation
Danny came at 8:10 and did a very good job of changing a water meter. It was a complicated job but by 9:45 he had completed the job. Excellent in every way.
3 September 2026
Unprompted review
Reply from Wessex Water
Hi Rod, Thanks for the review!
I'm pleased to hear Danny was able to complete the necessary work needed to complete the meter change, despite complications.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Great service from initial contact…
Great service from initial contact until work completed. A rat problem was traced to a broken sewer in the garden. The team, Ben Cartmell & Martin Lye, were excellent. From lifting my patio, digging, installing a inspection chamber and returning the patio to pristine condition, everything was done with a high degree of professionalism. They cleaned up each day, leaving the site tidy. Great job well done. Thank you.
4 September 2026
Unprompted review
Reply from Wessex Water
Thanks for the lovely review, Paul!
I'm sorry to hear you've experienced rat problems due to a broken sewer, however it's great to hear Ben and Martin managed to get this all sorted for you and ensure your patio was back to normal and in pristine condition after.
Your great feedback will be passed to both Ben and Martin!
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
As much help as a chocolate fire guard!!!
A question was asked regarding low water pressure to an elderly persons home. This was found after the boiler engineer was servicing the boiler and was having difficulty repressurising it. Wessex Water will come around in a weeks time as they are busy!! Ok so no problems about having no hot water then!!! Who's responsible for replacing the shared water main, you are!! What if the neighbours can't afford it? You'll have to pay for a new supply!!! WTF!!! So helpful NOT!!!!
4 September 2026
Reply from Wessex Water
Hi Paul, thank you for taking the time to leave us a review. I’m sorry to hear of the low pressure issues.
Following your enquiry via Live chat on Friday 4 September, we contacted you as soon as the concern was raised and arranged the earliest available appointment for Thursday 10 September, from:12:00 to:16:00. As there is still a water supply to the property, this type of issue is not treated as an emergency and is typically assigned a 3 working day priority for us to make contact and arrange a visit.
Regarding the responsibly of the shared pipework into the property, altering this would have to be discussed between the shared occupants of the pipe. You can find more information regarding shared pipework responsibly on our website - https://www.wessexwater.co.uk/your-water/water-pipe-responsibility, alternatively if the property owner is considering their own private supply pipe to be fitted, we advise contacting our Supply connections team on 01225 526222 or by emailing - water.connection@wessexwater.co.uk.
If you have any further queries in the meanwhile, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday, quoting reference 064977488001. Natasha
Rang twice
Rang twice, message saying no one to take call. When live chat agent tried they didn't get a response either.
4 September 2026
Reply from Wessex Water
Hi Michelle, thank you for leaving us a review. I’m sorry to hear you were struggling to get hold of us today, I understand have frustrating this must have been.
I’m glad to see you have now been contacted and an appointment for a plumber to visit has been arranged for September 17, from:08:00 To:12:00.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday, quoting reference: 041364123001. Natasha
Even if I could chose another water provider I wouldn’t
Even if I could chose another water provider I wouldn’t, I have never had such good service from a services provider than I have with Wessex water, no automated phone system, reps who know what they’re talking about and actually want to help. It is a genuine joy that Wessex are the way they are, never change.
4 September 2026
Unprompted review
Reply from Wessex Water
Hi Ethan, thanks for the five-star review!
It's great to hear that you've had such positive experiences with Wessex Water.
We pride ourselves on delivering the best customer service possible so I'm pleased to read you've had good service from us.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Excellent service from Wessex Water.
Having a blocked sewer drain was dealt with by the team at Wessex Water in a very speedy and professional manner. Excellent service.
2 September 2026
Unprompted review
Reply from Wessex Water
Hi Marcus, thanks for the five-star review and for your kind feedback.
I'm so pleased we could help with the drainage problem at your property.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Jodie
We had a problem with low water…
We had a problem with low water pressure. The problem was diagnosed quickly and a convenient appointment date was made to replace the faulty part. On the day the work couldn't be done straight away due to access issues however the 2 engineers Ollie and Wayne very kindly agreed to come back later in the day to fix the problem. They were true to their word and returned at 5pm and didn't leave until 7pm when all of the work had been successfully completed and our water pressure sorted. Ollie and Wayne were brilliant and went the extra mile to ensure the job was completed. Well done guys and a big thank you 👍
2 September 2026
Unprompted review
Reply from Wessex Water
Hi Colin, thanks for the five-star review and for your kind feedback.
I'm sorry to hear you've recently experienced reduced pressure however it's great to read that Ollie and Wayne managed to resolve the pressure issues and go the extra mile to ensure all work was complete before leaving.
Your feedback will be passed to both Ollie and Wayne, and I'm sure they'll be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Everything still leaking
2 September 2026
Unprompted review
Reply from Wessex Water
Hi Jilly, thank you for taking the time to leave us a review. I'm sorry to hear that the leak you recently reported is still ongoing.
When we receive multiple reports of the same leak, our process is to close the newer report and continue working from the original incident. This helps us avoid duplication and confusion internally. However, we should have explained this clearly and reassured you that the issue was already in hand. I'm sorry that this didn't happen on this occasion.
Due to the location of the leak, a road closure is required before repairs can be carried out safely. The necessary permit has now been granted by the Council, and our repair work is scheduled to take place on 9 September.
I apologise again for the lack of communication and thank you for your patience while we work to resolve the issue as safely and quickly as possible.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
James Mitchell fit my water meter in an…
James Mitchell fit my water meter in an efficient manner and was friendly throughout. Very impressed.
2 September 2026
Unprompted review
Reply from Wessex Water
Hi Stacey, thanks for your five-star review!
It's great to hear that James was efficient and friendly whilst fitting your meter.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Just had a follow up water quality…
Just had a follow up water quality visit from Bob McCoy. He was considerate, friendly and very informative. A credit to your company.
2 September 2026
Unprompted review
Reply from Wessex Water
Thanks for the great review, Rachel!
I'm so pleased to hear you Bob was considerate, friendly and informative during the follow up visit.
Your feedback will be passed to Bob, and I am sure he will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
5 star service
Martin was very professional and helpful and very quickly cleared a nasty block that was quite extensive. This is the 3rd time (used at other locations previously) we have had Wessex Water out to clear drains and the service and staff are always excellent.
1 September 2026
Unprompted review
Reply from Wessex Water
Hi, thanks for the five-star review and for your kind feedback.
I'm so pleased to hear you think our service is excellent and Martin could help clear the drainage problem at your property.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
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