We Print Lanyards Reviews 

39
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I can’t recommend We Make Lanyards highly enough. They helped me right from the concept art stage through to the final proofs, and were happy to answer every question I had along the way, no matter ho... See more

Rated 5 out of 5 stars

We had an issue with our order down to my own error and customer service could not have been more helpful. Emma really did go above and beyond given it turned out to be my error. We have always orde... See more

Rated 5 out of 5 stars

I had a very last‑minute request for some printing ahead of an event, and the team were absolutely brilliant. They turned everything around incredibly quickly, kept me informed throughout, and made... See more

Rated 1 out of 5 stars

Unfortunately the after sales experience was not great. The logo was quite faint and they suggested thicker lines. This was not done on the finished product. On querying this I sent a screenshot showi... See more

Company details

  1. Print Shop

Written by the company

We provide high quality lanyards, ribbon, wristbands, name badges and ID card printing which are perfect for staff, students, volunteers and visitors. Our online designer tool allows you to design your own lanyard to ID cards with no minimum order required! Our eco friendly lanyards, ribbon and wristbands are made from recycled PET, which helps to reduce plastic waste so it is kinder to the environment!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

39 reviews

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No recent history of asking for reviews

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4.3

All reviews

(39)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Customer Service, No Liability for Errors

We have only ever used WePrintLanyards.com for our requirements, however it is clear that they do not value repeat customers.

As a print company they shockingly only use an RGB palette for colour referencing and when the print colour is inaccurate they deny liability despite overwhelming evidence supporting a claim.

Emma Hinkley in particular was ridiculously patronising and lacked in any degree of customer service, failing to offer a solution acceptable for all.

A disappointing outcome to one of many orders we have placed. Based on the service we received, we would struggle to recommend this company if you require lanyards of a specific colour or a positive customer experience.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

AVOID - Wrong colour and excuses.

Placed a small order of 25 lanyards. Spoke with online agent via chat and was asked for my logo to ensure that they were matched to our colour. Sent logo in chat and was asked to send via email, which I also did whilst still on chat. What has arrived is nothing like the colour I requested but just getting excuses from after sales.

Offered 25% discount to reprint but what has arrived is not what I ordered so why should I have to pay again!

Wish I'd read the other reviews before placing my order, will never use them again for anything.

3 July 2024
Unprompted review
We Print Lanyards logo

Reply from We Print Lanyards

Hi. I was in in contact with you yesterday about your colour complaint. You orginally contacted us via our online chat at 09:28 and were asked to send in your logo along with all your contact info and what you required and WE would prepare a quote for you and do the artwork.
Instead you placed the order online at 10:20 the same day did not give us a Pantone to match to and then sent a blank email in with just a logo.
We have a number of people dealing with hundreds of emails a day. I'm sorry you did not take the help we offered.
We did offer you a 25% discount on a reprint and would work with you on the colour, but this was declined.

Rated 1 out of 5 stars

Unhelpful After Sales

Unfortunately the after sales experience was not great. The logo was quite faint and they suggested thicker lines. This was not done on the finished product. On querying this I sent a screenshot showing their suggestion and below that my approval of the suggestion. Despite this I was told I’d approved the original design. The larger order will now be done elsewhere!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Great lanyards

Very helpful with my order, sent a sample and the quality is great. Arrived very quickly, we would definitely recommend.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

This company went above and beyond to…

This company went above and beyond to help print a single lanyard to help my son with his GCSE work. Extremely grateful for Charlotte and Rachel for all of their efforts. The lanyard arrived on express delivery and looks absolutely perfect. Very grateful.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended, great experience!

Great experience! I ordered myself a new ID card and it got delivered the next day which I didn't expect at all so I got surprised a bit. The quality is perfect and I see no issues at all. Overall very pleasant experience so I really recommend this business!

25 April 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! Disgusting customer service! Their lanyard quality is embarrassing to be worn! We ordered large a quantity and we used the colour tool on their website to make our order, their tool is evidently unreliable and we ended up having a different colour. They continued to ignore our emails and refused to provide a viable solution and we had to revert to the Ombudsman Services who will be investigating their misconduct

27 January 2023
Unprompted review
We Print Lanyards logo

Reply from We Print Lanyards

Hi Hashim. You have never ordered from us before, another person ordered 10 lanyards from us in Oct 22, which we supplied. We dealt with your emails not those of the person that ordered and although the lanyards printed looked great (you even posted a pic on our google page) you were dissatisfied with them. As it is a bespoke product, it is not eligible for return and credit under the distance selling regulations, however we offered you a discount on a reprint and said we would assist you with the design to get what you required. You refused this offer and continue to bully us, which we will not stand for. You have been rude and confrontational to our staff both on the phone and by email and I am sorry, but we refuse to deal with you further.

Rated 1 out of 5 stars

Very unreliable, skip this company…

Very unreliable and bad customer service, the company is a scam and they will try to rip you off. Thank god I managed not to do business with them. Avoid these dodgy guys.

8 November 2022
Unprompted review
We Print Lanyards logo

Reply from We Print Lanyards

We have never spoken to the reviewer or done any work for them, this is a FAKE review.

Rated 1 out of 5 stars

Very unreliable and outrageous customer service

Very unprofessional and provocative customer service. They never respond to your emails and the quality of items is simply really bad. I would advise you to find another compnay

17 November 2022
Unprompted review
We Print Lanyards logo

Reply from We Print Lanyards

We have never spoken to the reviewer or done any work for them, this is a FAKE review.

Rated 2 out of 5 stars

No communication

Given a date for dispatch and had no communication so emailed and they have pushed back the dispatch date without communication or asking if this was OK prior. Not good when this is for a charity and you are expecting stock sample.

7 April 2022
Unprompted review
Rated 1 out of 5 stars

I would avoid these at all costs!

I would avoid these at all costs! If your lanyards arrive with the design bleeding into the white areas don't expect a reprint or a refund they basically fob you off.

I quote what emma said to us from weprintlanyards 'I've seen a lot worse' so basically it doesn't matter if they are in the wrong they've seen worse so i should just accept my lanyards that have bleeding in them which we wasn't at any point told would happen!

They also state about there proof terms and conditions which also doesn't state anything to do with bleeding I don't quite think they actually know how to run a business as I am a customer and they should clearly see our lanyards have bleeding on them I didn't order them to have them on them so why should I be happy they have arrived like that?

They did offer a 25% off if we wanted them reprinted, why would a company offer a percentage off if they think they've done nothing wrong? Surely if they've done nothing wrong they would simply not offer any discount

13 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I found WePrintLanyards to be excellent. The website a little clunky and does not look great but the customer services over the phone and communicated after i ordered was excellent.

They sent me a photo of a sample print at my request and gave feedback of the quality of the graphics before printing.

Every step of the way you could track and the arrived exactly within the specified delivery time.

26 September 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Don’t be fooled by the deceptively simple website - behind the scenes, WePrintLanyards are an exceptionally capable and professional operation, with a wide range of production capabilities, for lanyards of all shapes and sizes.

I recently made an order for some production samples, and the team bent over backwards to make sure the lanyards I received were as-designed (I can be picky), and of the best possible quality - even for my small order!

Support over the phone is excellent, with a proactive team dealing with queries, and an online tracking system used that is intuitive and effective. Specific comments are made by the design team as to how the lanyard will look when printed, and it’s simple to make amendments to, approve a design, and track an order.

No matter how small or ad-hoc, the customer experience and manufacturing process provided by WePrintLanyards makes it trivial to create a lanyards for any purpose, opening-up a new world of possibilities - and for a great price.

Highly recommended!

10 September 2019
Unprompted review
Rated 5 out of 5 stars

If only I could give more stars...

If only I could give more stars. I had a small order, but that didn't prevent them from giving me excellent (and I really mean excellent) customer service. They noticed that some of the wording wouldn't print clearly, so instead of printing, they let me know! Brilliant. I'm now sitting wearing my very smart, clean, bright (perfect) company lanyard. They communicated so well with me, I cannot thank them enough. Highly, highly recommended!

3 May 2018
Unprompted review

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