won 2 bids and invoice arrived only to tell me that they dont post any items which was not obvious to me when i started the bidding process. i cant get to guildford as its just too far and nobody actu... See more
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Traditional auction house operation but all general auctions are online only, so you are wholly dependent on the photo they put up of the item for sale. Descriptions are concise but do flag the m... See more
Company replied
Appalling. Won lots on an auction at Christmas. Told could collect pn 8th January yet no one would answer phones to confirm this. Turned up to collect on the 8th only to be told by the storage company... See more
Company replied
I haven't been a customer of Wellers in years after a truly awful experience. I won an expensive art glass bowl having been given a 'good condition' report on it, and traveled from Newcastle upon T... See more
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Company details
Written by the company
Based in the heart of Surrey, Wellers Auctions Ltd, an Auction House with a wealth of experience bring to you an exciting array of weekly & monthly auctions via live and timed auction platforms. You can bid in all our latest auctions, live in the room or online via the Internet. Our auctions include, weekly General Auctions as well as off-site Architectural & Agricultural Auctions. We are proud to be one of the UK’s most diverse auction houses.
Contact info
Bedford Road, GU1 4SJ, Guildford, United Kingdom
- 01483802280
- reception@wellersauctions.com
- www.wellersauctions.com
2.6
Poor
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
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BEWARE - FAULTY SECOND-HAND GOODS
Really disappointed in the after sales with Weller Auctions Ltd.
This company will find any way out of refunding you any money after miss selling you a product.
When a company states a product turns on that means it works right?
No apparently not!
It means it just turns on, and nothing more.
This company are not transparent when selling items.
It could be their is parts missing, its second-hand, does not work, ripped.
So if you don't ask, then it's tough luck.
They don't answer the phone, you have to leave a message.
Emails only get responded when it suits and want payments made.
BEWARE!!
26 May 2021
Unprompted review
Reply from Wellers Auctions Ltd
Hi Kelly,
Many thanks for taking the time to write this review.
We always where possible would make refunds for items that are either stated as powers up which turns out not to be the case and try to encourage condition reports on items you wish to bid on where possible.
The items sold in our general auctions vary between customer returns, end-of-line, lost property and undelivered parcels and whilst we do appreciate varying quality and condition between lots, we do encourage the bidder to submit a condition report.
Many thanks for your review.
Kind regards,
The Wellers Team
An excellent company to do business with
This company really understands the meaning of customer service, an absolute pleasure to deal with (and they have great sales too!!)
20 May 2021
Unprompted review
Reply from Wellers Auctions Ltd
Hi Jenny,
Many thanks for this amazing review!
We hope you continue to enjoy our product offering and always love the buzz surrounding our auctions.
Many thanks,
The Wellers Team
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