Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
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Review summary
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Reviews shaping this summary
Wow I have had my medication delivered by Well Pharmacy for nearly 6 years. They're amazing. I always receive messages to remind me it's time to order my medication, They keep me updated of what... See more
This was my order prescription to be delivered using this provider. The delivery was scheduled for Friday but actually arrived on Thursday, which was ok but slightly worried that as this is a "sign... See more
Easy to order online, immediately receive an email from Well Pharmacy to say they have your order then they keep you updated telling you when the Dr. has approved it etc. Then they give you a day for... See more
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
Asks customers to review
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Always helpful always prompt
Always helpful always prompt. Unfortunately held back by Royal Mail on delivery of prescriptions
11 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very easy and delivered on time
11 July 2026
Reply from Well Pharmacy
Hi Jason,
We're so happy to hear that our service was easy and delivered on time for you. We truly appreciate your feedback.
Kind Regards,
Well Pharmacy
medication never arrived
8 July 2026
Reply from Well Pharmacy
Hi Dawn,
We are absolutely delighted to hear that you found our service excellent, prompt, and easy to use. Your positive feedback is greatly appreciated and truly brightens our day!
Kind Regards,
Well Pharmacy
Brilliant pharmacy
Brilliant pharmacy who deliver my prescriptions quicker than expected. Always efficient and will contact if they encounter an issue and offer a solution. Great team
9 July 2026
Unprompted review
Reply from Well Pharmacy
Hi Julie,
We are so happy to hear that our pharmacy has provided you with such a positive experience! We truly appreciate your kind words about our efficiency and proactive communication. It means a lot to us that our team is meeting your needs.
Kind Regards,
Well Pharmacy
All great ta
6 July 2026
Reply from Well Pharmacy
Hi there,
Thank you for your feedback, we are glad to hear you are happy with our recent service.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Kim,
We're so happy to hear that our service was helpful and that the delivery met your expectations. Thank you for your kind words!
Kind Regards,
Well Pharmacy
Website easy to use and fast delivery…
Website easy to use and fast delivery time, happy with their service
10 July 2026
Reply from Well Pharmacy
Hello,
We're thrilled to hear that you found our website easy to use and appreciated our fast delivery. Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hello,
We're so pleased to hear that you had such a positive experience with our service. It's wonderful to know that you found it quick and efficient. Thank you for your feedback.
Kind Regards,
Well Pharmacy
The email reminders by the assistant…
The email reminders by the assistant Ryan at the chemist is very helpful as I am very forgetful.
9 July 2026
Reply from Well Pharmacy
Hi there,
We're so happy to hear our email reminders are helpful to you. We understand how beneficial these can be, and we appreciate your kind feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Teresa,
We're so glad to hear our consultation was informative and helpful for you. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi there,
Thank you for your feedback, we are glad to hear you are happy with the service you received.
Kind Regards,
Well Pharmacy
The staff at the Abbotsbury Pharmacy
The staff at the Abbotsbury Road are all lovely &helpful , I went to pick up my prescription and it had not come through from the doctor .
I was worried as I had been without my blood pressure tablets for a couple of days , and it was Friday 3rd July around 4pm and busy time
for them .
The Lady I spoke to said it’s not a problem we can dispense your prescription now .
Absolutely fantastic service ,all very kind & helpful as I have anxiety & PTSD so I need a friendly caring person which she certainly was
Thank you very much , so happy to have changed my pharmacy and come here💐🩷💯😊x
3 July 2026
Unprompted review
Reply from Well Pharmacy
Hi Debbi,
We are so pleased to hear about your positive experience with our team, especially given your concerns about your blood pressure medication and anxiety. It's wonderful to know that our colleague was able to assist you promptly and with such kindness during a busy time.
We are truly grateful for your kind words and are delighted that you've chosen us as your pharmacy. We will pass on your feedback to the team.
Kind Regards,
Well Pharmacy
I always order 14 day before I runout…
I always order 14 day before I runout and my order is always late u must be sending them by pigeon
9 July 2026
Reply from Well Pharmacy
Hi Paul,
We appreciate you sharing your experience. We understand your frustration with delayed orders.
The whole process from order through to delivery usually takes 7 working days. Once you've ordered your prescription online, your GP will need to approve it. GPs usually aim to do this within 2-3 working days, but the time this takes may vary. Once they've approved your prescription and we've processed it, you'll usually receive your order within 2-4 days via Royal Mail.
Delivery may take longer during busy periods so be sure to order your prescription in plenty of time. We always recommend placing your order 2 weeks before you need it which you have mentioned you do.
We have checked your prescriptions since January 2026 and they all appear to have been processed and delivered within our timescales as advised. There was a slight delay with all prescriptions in June due a technical issue so your prescription in June fell just outside of our timescale and we apologise for any inconvenience caused by this.
Thank you once again for your feedback.
Kind Regards
Well Pharmacy
Very helpful, professional, great service.
I went in this afternoon and was greeted very warmly by a lovely lady and when I asked for some advice/help, she said the pharmacist would help, A couple of minutes later, I was seen by the pharmacist and after a brief consultation and taking my details, she prescribed some antibiotics which I hope will kick in very soon.
I just want to thank both of the ladies there for their friendly, professional and very helpful manner. Great service. Thank you very much. Stephen
14 July 2026
Unprompted review
Reply from Well Pharmacy
Hi Stephen,
We are truly delighted to hear about your positive experience with us this afternoon. It's wonderful to know that our team provided you with friendly, professional, and very helpful service. We always aim to ensure our customers receive the best possible care, and your feedback confirms we are achieving that goal. We hope you feel better very soon.
Thank you for your kind words.
Kind Regards,
Well Pharmacy
Always deliver medication quickly and…
Always deliver medication quickly and free of cost.
11 May 2026
Reply from Well Pharmacy
Hi there,
We're so glad to hear we consistently deliver your medication quickly and free of charge. Thank you for your feedback.
Kind Regards,
Well Pharmacy
No problems whatsoever.
6 July 2026
Reply from Well Pharmacy
Hi Sally,
Thank you for your feedback, we are glad to hear you are happy with the service you received.
Kind Regards,
Well Pharmacy
They remind me to order my prescription…
They remind me to order my prescription and inform me of the process and when it will be delivered I would like to thank them all for their support thank you val Brooks
9 July 2026
Reply from Well Pharmacy
Hi Val,
We're so glad to hear that our reminders and clear communication about your prescription delivery have been helpful. Your kind words mean a lot to our team, and we appreciate you sharing your positive experience with us.
Kind Regards,
Well Pharmacy
Quick and efficient direct to door…
Quick and efficient direct to door prescriptions - working well so far and recommended
6 July 2026
Reply from Well Pharmacy
Hi Jon,
We're so pleased to hear that our direct-to-door prescription service is working well for you and that you'd recommend us. Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Kenneth,
We are so glad to hear you consistently receive excellent and swift service! We appreciate your feedback.
Kind Regards,
Well Pharmacy
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