Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
They were prompt well packaged I didn't…
They were prompt well packaged I didn't know they did that service it saved me having to walk 30 minutes each way to collect them thank you
7 August 2026
Reply from Well Pharmacy
We are glad to hear that you are happy with our service. Thank you for your kind words!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We're so glad to hear your order arrived on time. We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Being able to enter a note is excellent
I had previously been using a different online prescription service, but had enormous difficulty getting a film coated version of my medication. I needed it to be film coated because i needed to quarter it. I changed to Well Pharmacy and was able to put a note on the order to specify film coated. Much better interface and service
7 August 2026
Reply from Well Pharmacy
We're so glad to hear that we could provide a much better experience for your prescription needs. We appreciate you sharing your positive feedback.
Kind Regards,
Well Pharmacy
Best decision I made
Best decision I made. They remind me when I am getting low. Keeps me updated and are very dependable.
7 August 2026
Reply from Well Pharmacy
We're so pleased to hear that you find our reminders helpful and that you appreciate our efforts to keep you updated. Thank you for your kind words!
Kid Regards,
Well Pharmacy
Excellent and easy process to order…
Excellent and easy process to order medication and it arrives quickly.
6 August 2026
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
They delivered my medicine and informed…
They delivered my medicine and informed me before that
3 August 2026
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
They have started giving me part…
They have started giving me part prescription and asking if I want to return for the rest. I don't understand this. When I ask, they say that it is in stock but I'd have to wait longer. Why don't they just give it to me all at once. Today the pharmacist was in a consultation so I could not collect the rest of my prescription. There is never parking and im having to come back various times because things are sometimes out of stock.
11 August 2026
Unprompted review
Reply from Well Pharmacy
We appreciate you taking the time to share your recent experience with us. We understand your frustration on this matter and apologise for the issues you have been having.
If you would to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy
I ordered well in advance this month…No complaints
I ordered well in advance this month because I had run out of tablets by the time the last delivery arrived (shortage of drugs/staff?). This time I was pleased with the speed of the transaction.
10 August 2026
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
It is 7 days now since I ordered my…
It is 7 days now since I ordered my prescription but haven't recieved it. I've already run out of medicin but no one cares.
6 August 2026
Reply from Well Pharmacy
We are very sorry to hear your prescription has not arrived.
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222 and our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
Good communication with doctor and my…
Good communication with doctor and my reminder to reorder.
6 August 2026
Reply from Well Pharmacy
We're glad to hear about your positive experience. We appreciate your feedback.
Kind Regards,
Well Pharmacy
Useful reminders
Useful reminders, ease of reordering, promt delivery on days arranged by me.
6 August 2026
Reply from Well Pharmacy
We're delighted to hear that you find our reminders useful and reordering easy. Thank you for your wonderful feedback!
Kind Regards,
Well Pharmacy
Always on time with my medication also the staff are friendly
Friendly can call them about my medication
27 July 2026
Reply from Well Pharmacy
We're happy to hear that we can assist you with your medication inquiries. We appreciate your kind words.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Helpful in asking questions,and given…
Helpful in asking questions,and given good advice
5 August 2026
Reply from Well Pharmacy
We're so glad to hear our team was helpful in answering your questions and providing good advice. We appreciate your kind words!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We're so happy to hear that you experienced great service and prompt delivery. Thank you for taking the time to share your positive feedback!
Much appreciated …
Always punctual with my phone call appointment. I feel confident in those who support me.
5 August 2026
Reply from Well Pharmacy
We're so pleased to hear that you feel confident in the support you receive and that your phone call appointments are always punctual. Thank you for sharing your positive experience!
Kind Regards,
Holly
Excellent service will defo use again
5 August 2026
Reply from Well Pharmacy
We are so happy to hear you had an excellent experience with us! We appreciate your kind words and look forward to serving you again.
Kind Regards,
Well Pharmacy
I ordered my repeat perscription…
I ordered my repeat perscription through my doctor and received a notification that it was sent to Well chemist. On the same day i got notification by email saying that it will be delivered between 2 to 4 days by Royal mail it arrived on the 2nd day which i was pleased about. Great service and always polite when using the chemist.
5 August 2026
Reply from Well Pharmacy
We are so pleased to hear about your positive experience with our service! It's wonderful to know that your repeat prescription arrived quickly and that you found our team polite. We appreciate your kind words and positive feedback.
Kind Regards,
Well Pharmacy
Always a prompt efficient service from…
Always a prompt efficient service from this company.
5 August 2026
Reply from Well Pharmacy
Your positive feedback means a lot and is truly appreciated. Thank you for taking the time to share your experience!
Kind Regards,
Well Pharmacy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.