Well Pharmacy Reviews 

36,326
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 5,115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the fast delivery service and seamless online ordering process, noting that managing repeat prescriptions from home is straightforward and convenient. Consumers also express deep appreciation for the polite and supportive staff who handle inquiries effectively and ensure smooth communication throughout the process. Some reviewers were not happy with occasional delivery delays or unexpected issues regarding complete medications arriving on time. A few other people also felt that tracking parcels could be improved, and occasionally experienced missing items or incomplete orders that required extra effort to resolve.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting swift turnaround times... See more

Service

Reviewers mention positive feedback about service, highlighting overall satisfaction with prompt deliveries,... See more

Order

People report positive experiences with order, highlighting that the online process is simple, reliable, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as supportive, helpful, and... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their purchases. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have given five stars but could only order one pack of the item I really wanted, so had to order something else not on my immediate requirement list to make the postage fee worth while. Very... See more

Company replied

Rated 4 out of 5 stars

The whole process at the beginning is very smooth. My only concern is the reordering. When I reorder I am only home on certain days so would like to be able to chose the day and date of delivery and r... See more

Company replied

Rated 4 out of 5 stars

Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs

Company replied

Rated 5 out of 5 stars

Just joined so I could get new medication delivered. There was a problem at first ( don't think at your end as medication cannot be ordered too far in advance) but the doctor and then your staff did... See more

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

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Asks customers to review

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4.3

All reviews

(36,326)

4,976 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is such an amazing service

This is such an amazing service! All you do is fill out what medicine you need, then it's approved by your Dr and dispatched! No more queues and hassle at the pharmacy. Unbelievably convenient service! Have told many people about it and they are all amazed. Thankyou so much Well Pharmacy. You have made my life so much easier!

17 August 2026
Rated 5 out of 5 stars

This is about Well Pharmacy in Eltham

This is about Well Pharmacy in Eltham. I had run out of necessary medication, entirely my own fault. The prescription was dispensed within 2 hours, and although actually my last minute request must be quite irritating, I was treated politely and pleasantly - as always.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Can't fault anything

Can't fault anything. Communication through email was timely and detailed. Consultation with Pharmacist Sarah was thorough and really friendly and helpful on all levels.

13 August 2026
Rated 5 out of 5 stars

Pharmacy Staff always polite and efficient

Pharmacy Staff (4 Albert St., Bottesford) always polite, warm, and professional, they went above and beyond to process my repeat prescription within 10mins of receiving it on Thursday 20/08/26, because I had run out of medication.

20 August 2026
Rated 1 out of 5 stars

I ordered FreeStyle Libre 2 Sensor (2…

I ordered FreeStyle Libre 2 Sensor (2 Pack) both were faulty. The manufacturer replaced the first one but not the second one.
Huge waste of money and caused a lot of anxiety during my pregnancy as my blood sugar readings were so inaccurate.
I accept you get the odd one that doesn’t work but 2 ?!? From the same seller. Perhaps a faulty batch being sold, that’s why they were on offer?

13 July 2026

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