Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
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Review summary
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A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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It's simple and easy to order my…
It's simple and easy to order my medication and their are usually no issues, thanks
7 August 2026
Very slow and alway cancel px for no…
Very slow and alway cancel px for no reason without letting you know so keep going day or weeks withdrawing from medication more faff than it worth have cancelled online pharmacy
1 August 2026
Unprompted review
Good service
Good service
But failed to put my repeat prescription in with my medication.
I don't know when my next lot of medication is reviewed and the date I need to hand my repeat prescription in
To my surgery.
10 August 2026
First time using Well and I'm…
First time using Well and I'm impressed. Their prices were the lowest I could find anywhere and delivery within a couple of days. Will be a returning customer.
14 August 2026
Unprompted review
Wrong item sent
Wrong item sent. Was told it was the same product but has just been rebranded - which is a lie! No further communication. Refused refund. DO NOT USE THEM!!’
10 August 2026
Very poor check out on website
Very poor check out on website. I ordered an item on Saturday and paid for express delivery but the item wasn't delivered until Tuesday. When I queried this with customer service I was told after a number emails that shipping charges are clearly displayed on the website (which they are not clearly displayed you have to search for them) why not displayed them at point of purchase. Coupled with a poor customer service experience. Not very good.
10 August 2026
Pharmacist are very supportive and…
Pharmacist are very supportive and professional. I was listen to my worries and I have been reassured. I’m very happy with the service overall.
5 August 2026
Quick delivery service and kept me…
Quick delivery service and kept me updated during the process.
10 August 2026
Nice staff
Nice staff (it hasn't always been this way) very helpful.
Downside is they very often don't always answer their phone which can be annoying as I have trouble with mobility.
15 August 2026
I dont go out much so its gd that I can…
I dont go out much so its gd that I can get my medication will ring when I need my next ones
7 August 2026
Meds not ready on time
Meds not ready on time. 10 days wait.
Incomplete order of meds that was put out to mail. When i always collect my meds from pharmacy.
Not happy with having to return to pharmacy to collect/ sort out missing meds.
6 August 2026
The whole process at the beginning is…
The whole process at the beginning is very smooth. My only concern is the reordering. When I reorder I am only home on certain days so would like to be able to chose the day and date of delivery and receive a tracking number. I can order a week in advance and pay but rarely get a tracking number or confirmation of day of delivery unless I email. The contact via email is very good and helpful but adds another element to the reordering process.
5 August 2026
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