Would have given five stars but could only order one pack of the item I really wanted, so had to order something else not on my immediate requirement list to make the postage fee worth while. Very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process at the beginning is very smooth. My only concern is the reordering. When I reorder I am only home on certain days so would like to be able to chose the day and date of delivery and r... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Second purchase as the price, service and delivery was so good first time. I buy the Sodium Chloride 5% eye drops for my dog as recommended by my vet. The brand I receive is fairly priced so I order 2... See more
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Everyone helpful and everything on tlme
10 August 2026
Very responsive and helpful in a…
Very responsive and helpful in a fraught situation. Thank you!
13 August 2026
Just been to well pharmacy in Asda…and the waiting time is rediculous
Just been to well pharmacy in Asda Blackpool and had to wait 20 mins to get served !!! I wudnt mind the shop has just been revamped with a new reception desk with nobody on it, there must be at least 9 people in the back laughing and talking whilst the que gets bigger !! They need a kick up the arse and pull there fingers out 😡😡
18 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Well Pharmacy
Thankyou for your positive review!
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Thankyou for your positive review!
Kind Regards
Well Pharmacy
Was informed of every step of delivery…
Was informed of every step of delivery and delivered on time
13 August 2026
Reply from Well Pharmacy
Thankyou for your positive review!
Kind Regards
Well Pharmacy
Speedy online ordering and delivery
Speedy online ordering and delivery. Package arrived in an excellent condition. Highly recommended retailer.
13 August 2026
Reply from Well Pharmacy
We're so pleased to hear that your online ordering and delivery experience was speedy and that your package arrived in excellent condition. We truly appreciate your high recommendation!
Kind Regards
Well Pharmacy
Very good service
Very good service, and good price for my items I ordered. Good quick delivery. Very happy with my purchases will buy from them again in the future
11 August 2026
Reply from Well Pharmacy
We are so pleased to hear that you are happy with the service and price of your items, as well as the quick delivery. We truly appreciate your kind words and look forward to serving you again.
Kind Regards,
Well Pharmacy
I have been with well pharmacy for…
I have been with well pharmacy for years and never had a problem the service is second to none would definitely recommend them
12 August 2026
Reply from Well Pharmacy
We're so happy to hear that you've had such a consistently positive experience with us over the years. Thank you for your kind words and for recommending our service!
Kind Regards,
Well Pharmacy
Efficient…
They keep you well informed about the stage your prescription is at and when it has been dispatched. Have been using the online facility for a few years now and have never had a problem
12 August 2026
Reply from Well Pharmacy
Thankyou for your positive review!
Kind Regards
Well Pharmacy
Bad delivery.
My order was placed with our surgery over 10 days ago with 8 items ordered for myself and 6 items ordered for my wife....we had notification from WELL the following day but all we have received is 1 small package and are running out of our medication.
17 August 2026
Reply from Well Pharmacy
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
Very disappointed with Well Pharmacy
Very disappointed with Well Pharmacy. My Mounjaro took 3 days to arrive during very hot weather, and the cooling pack was completely melted and warm.
I contacted Well with photos and raised concerns about whether the medication had been kept at the correct temperature. Three days later, I still haven’t received any response.
For a temperature-sensitive medication, this is unacceptable customer service.
12 August 2026
Reply from Well Pharmacy
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
A good way to request medication
I need the medication for e pre-existing condition that comes and goes, so it's a repeat prescription. By doing it via Well pharmacy it cuts out a visit to see my doctor.
12 August 2026
Reply from Well Pharmacy
We're so happy to hear that our service makes managing your repeat prescription easier and saves you a trip to your doctor. We appreciate you sharing your positive experience with us!
Kind Regards
Well Pharmacy
New Customer
Just joined so I could get new medication delivered. There was a problem at first ( don't think at your end as medication cannot be ordered too far in advance) but the doctor and then your staff did all they could to get required prescription out speedily. I am giving 5 stars for this reason hoping good zervice continues.
12 August 2026
Reply from Well Pharmacy
We are so pleased to hear about your positive experience with us, especially regarding the speedy delivery of your medication. Your five-star rating means a lot to us. Thank you for your kind words!
Kind Regards
Well Pharmacy
great service and range of products…
great service and range of products fast delivery would recommend
11 August 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Great experience all round.
Great experience all round.
From ordering, to being kept updated with progress of delivery.
Very fast delivery. I will definitely order from here again.
12 August 2026
Reply from Well Pharmacy
We're so pleased to hear you had such a great experience with us, from ordering to the speedy delivery. We truly appreciate your kind words and look forward to your next order!
Kind Regards,
Well Pharmacy
they did every thing i wanted and needed
10 August 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Happy with purchase it helped with…
Happy with purchase it helped with relief of nerve pain due to shingles virus
12 August 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
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