Well Pharmacy Reviews 

36,377
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 5,103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering prescriptions online is extremely simple and entirely straightforward, making it very convenient to manage necessary repeat medications directly from home. Many people also warmly appreciate the helpful, friendly staff who consistently provide wonderful support and clear communication throughout the entire process. Some reviewers were not happy with occasional delivery delays, long waiting times, and missing items from their medical orders. A few consumers noted additional difficulties with tracking packages, receiving vague transit updates, and experiencing frustrating communication gaps regarding their expected prescription deliveries.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that items are usually on time and... See more

Service

Reviewers highlight positive aspects of service, praising the unbelievable convenience and fast, efficient... See more

Order

Consumers find the order process to be generally satisfying and straightforward. Reviewers frequently... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, caring, and... See more

Product

Customers had ambiguous experiences with product offerings, with a wide split between satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have given five stars but could only order one pack of the item I really wanted, so had to order something else not on my immediate requirement list to make the postage fee worth while. Very... See more

Company replied

Rated 4 out of 5 stars

The whole process at the beginning is very smooth. My only concern is the reordering. When I reorder I am only home on certain days so would like to be able to chose the day and date of delivery and r... See more

Company replied

Rated 4 out of 5 stars

Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs

Company replied

Rated 4 out of 5 stars

Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... See more

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

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1-star

Asks customers to review

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4.3

All reviews

(36,377)

5,026 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy to order either via surgery or…

So easy to order either via surgery or well websites and medication arrives promptly and well packaged.Also usually a couple of days before ready for collection at my local well pharmacy!

21 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Rated 5 out of 5 stars

Good service

Nearly always problem free and when it’s not they deal with the problem (usually caused by the doctors surgery) quickly and efficiently. If you chat with them they answer quickly.

20 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Rated 4 out of 5 stars

Delivery fine

Delivery fine, tele staff good, only downside was having to type in every Item on our prescriptions and make sure we found the right item

18 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

We appreciate your feedback. We understand that manually entering prescription items can be time-consuming, and we are actively looking into ways to streamline this process for a smoother experience.
Kind Regards
Well Pharmacy

Rated 3 out of 5 stars

Slow delivery

20 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Rated 5 out of 5 stars

Easy to order

Easy to order, always delivered on time

17 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Rated 3 out of 5 stars

not letter box friendly

the idea to have medicine delivered to your door id to have them issued in a packaging that fit through your letter box not a huge cardboard box left outside or with a neighbour

20 August 2026
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Reply from Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Rated 5 out of 5 stars

Great service

Great service. Always keeps me on track when I need to re new my medication. Delivery is in stronger package & if there any issues it is dealt with quickly. ..Things have improved greatly from a few years ago. So glad I stuck with Wells.

20 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Rated 4 out of 5 stars

Dodgy start.

Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into place. First order arrived before time and correct. The service will help me avoid a 12 mile round trip for meds.

19 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

We appreciate you taking the time to share your experience. We understand that the initial online setup was challenging, and we apologize for any frustration that caused. We are glad to hear that everything eventually fell into place and that your first order arrived correctly and ahead of schedule. We are always working to improve our processes for a smoother experience.
Kind Regards
Well Pharmacy

Rated 1 out of 5 stars

Have not received my medication yet

Have not received my medication yet

20 August 2026
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Reply from Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

I recommend well

I recommend well
When I place an order the tablets arrive within days.

one criticism is should you require a new drug the tendency is for well to ignore it.

17 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Rated 1 out of 5 stars

The worst experience

The worst experience. Hideous from start to finish, trying top get medication for over a month -- two missing prescriptions at the shop front and then when I was told to switch to the online service to fix the problem. They regularly mess about like this with my partner's medication, too.

As far as the GP was concerned, the system showed two filled prescriptions. Well didn't fill them, didn't bother to tell me they didn't have stock, didn't bother ordering it. Online, the said my order was filled and charged me, said it was being prepared and would be sent on the day I rang to check. The next day, it hadn't been sent so I rang again. Only after that did I find they didn't have it in stock.

Despite explaining the need was urgent and I had run out, every step went wrong, required me to make multiple calls and send several emails. Now I have to travel without the prescription.

Good think it's not keeping me alive or I'd be six feet under!

20 August 2026
Unprompted review
Well Pharmacy logo

Reply from Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

The company is committed to their …

The company is committed to their customers., they are happy to guide you through the process giving you the feeling of being supported. They ensure you have every information you're required to have thereby making the process simple and easy.

19 August 2026
Well Pharmacy logo

Reply from Well Pharmacy

We're so happy to hear that our commitment to guiding you through the process and providing all necessary information made your experience simple and easy. Thank you for your kind words!
Well Pharmacy

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