Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more
Company replied
Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
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It was my first time using the order and delivery service as unable to collect my prescription after an operation. I rang them when I had difficulties and the staff were extremely helpful and pati... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Excellent service re Blood pressure readings
Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........
I saw the pharmacist re Blood pressure readings to be done at home
She attached the machine and explained in detail the process, she was very thorough, had excellent skills in relation to people and communication and made me feel at ease
Would definitely recommend this chemists. and would certainly go back
24 July 2026
Unprompted review
All the stuff are very will come and…
All the stuff are very will come and friendly and I love going to see them Carol woodcock
24 July 2026
Unprompted review
Helpful continuity
Speaking with the same prescribing pharmacist each month is very reassuring and offers helpful continuity.
16 July 2026
Always good customer service
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Well Pharmacy
Hi Graeme,
We are so happy to hear that you have chosen us as your preferred online pharmacy! We appreciate your loyalty.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Sheila,
We are so pleased to hear that our reminders and prescription delivery service have been very good for you.
Thank you for your positive feedback.
Kind Regards,
Well Pharmacy
Thank you for the prompt delivery very…
Thank you for the prompt delivery very convenient
15 July 2026
Reply from Well Pharmacy
Hi there,
We're so pleased to hear that you found our delivery prompt and convenient. Thank you for taking the time to share your positive feedback with us.
Kind Regards,
Well Pharmacy
My wife just collected her prescription…
My wife just collected her prescription from Well pharmacy at Gilmore st Shaw heath Stockport. She is quite hard of hearing even with hearing aids, and was made to feel embarrassed by one of the assistants. He doesn’t know how to speak to customers. He whispers to people when the customer is asking for their prescription from the back of the shop. I have had to ask him to speak up and repeat him self several times and my hearing is ok. When my wife said I can’t hear you he smirked at her. I have just phoned to complain and received an equally ignorant response from him . Mumbling and unhelpful as he usually is and deliberately being obtuse. Unfortunately the real professional Pharmacist called Kai has left. He was a true gentleman and kind person. We will be asking our Medical practice to send our prescriptions to another Pharmacy from now on
23 July 2026
Unprompted review
Reply from Well Pharmacy
Hi Jonathan,
Thank you for taking the time to share your feedback regarding one of our well stores. We are truly sorry to hear about your wife's upsetting experience and the difficulties you both faced at our pharmacy. It's unacceptable that she was made to feel embarrassed, and we sincerely apologise for the unhelpful and disrespectful interactions with a member of our team. We regret that our service fell short of your expectations. We value your feedback and would like to address these concerns internally to ensure a more respectful and professional environment for all our customers. Please email details of your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience and upset caused.
Kind Regards,
Well Pharmacy
Very good okx
14 July 2026
Reply from Well Pharmacy
Hi Deborah,
We are pleased to hear you have had a positive experience with us, thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Karen,
We are delighted to hear that your medication consistently arrives on time. We truly appreciate you taking the time to share your positive experience with us.
Kind Regards,
Well Pharmacy
Highly recommend
Communication is great, everything is very straightforward and professional.
17 July 2026
Reply from Well Pharmacy
Hi Nicuta,
Thank you for your wonderful feedback! We are so pleased to hear that you found our communication great and everything straightforward and professional.
We truly appreciate your feedback and recommendation.
Kind Regards,
Well Pharmacy
Very good service and quick delivery
17 July 2026
Reply from Well Pharmacy
Hi Mkulaszewska,
We're so happy to hear that you experienced great service and fast delivery. Thank you for taking the time to share your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Jiji,
We are so pleased to hear you are happy with the service. Thank you for sharing your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Clare,
We're so glad to hear you appreciated our prompt and efficient service, and our reasonable prices. Thank you for your feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Cherish,
We're delighted to hear that you consistently receive quick and hassle-free deliveries. Thank you for your wonderful feedback!
Kind Regards,
Well Pharmacy
Great thanks
17 July 2026
Reply from Well Pharmacy
Hi Ben,
We are pleased to hear you are happy with the service.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Excellent customer service, but
Excellent customer service, but slow to process and despatch orders.
Use very slow Royal Mail.
You need to build up a reserve stock to use this service.
17 July 2026
Reply from Well Pharmacy
Hi Paul,
We appreciate your feedback and pleased to hear you are happy with the level of customer service you received. We are very sorry that we let you down on the processing and dispatch times. We understand your frustration with the delivery speed and the Royal Mail service.
There have been some technical issues with our system that has resulted in delays with prescription processing. Please be assured that we are actively working to improve this and to ensure prescriptions are being dispensed in a timely manner whilst we work through and resolve the technical issues.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
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