Weight Watchers Shop Reviews 

Buyers Beware!

Weight Watchers is in it for the money. When it comes to the WW Clinic and Menopause, all buzz and trending, they jump on the trends for financial gain and not people-focused. For GLP-1 assistance, it is misleading. You will be charged for long-term plans (months/years) before you know whether they're eligible for meds or whether insurance covers them, with cancellation very difficult.

WW states “low costs for meds,” but they're expensive out of pocket, or insurance won't cover them, leaving consumers stuck in contracts with WW!
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WW prioritizes financial gain over patient well-being, especially when they can't get meds but are still charged.

I cancelled my Weight Watchers membership over two years ago, yet they have continued charging me every month since. The cancellation process is misleading — they make it seem like you can cancel with just one click, but even after confirming cancellation, they keep billing you.

When I finally called to dispute the charges, they asked if I had the original cancellation email or proof from two years ago. Of course I don’t still have that, and their response was basically: “It’s your responsibility to keep track.” That’s completely unfair.

To make it worse, I never received a single email or notification from them during this time — no check-ins, no “how are we doing,” nothing. It feels intentional, like they want you to forget you’re still being charged.

This is a terrible company with terrible business practices. Don’t sign up — and if you do, watch your bank account very closely, because cancelling doesn’t mean they’ll stop charging you.

Useless frozen meals , that need to be defrosted before you microwave wave , take my advice use slimming world frozen meals, they can be microwaved from frozen ,

I cancelled my subscription yet they still take the money and I have to call my bank to get a refund. Have had to do this every month for last four months
Do NOT trust them.

They just ripped me off then offered a meeting to charge me double I haven’t utilized any of the services

I ordered some "Belgian" chocolate nut bars, dark chocolate and orange bars and some milk chocolate and peanut bars. In all fairness, the delivery was good and all came neatly packaged. They all taste disgusting, bland, very little nuts, overloaded with orange essence which has caused mouth ulcers and the peanut bar smelt awful. I tried to send them back as not suitable for consumption and they said if I was not happy with what I ordered I could. I could not find a returns label anywhere as instructed, I called, on the phone waiting in line for 18minutes, got totally fed up so i emailed. What a surprise, no longer responding to emails so I had to go on the 24/7 coach chat to be told you can't return foodstuffs. Weight Watchers itself is terrific, just don't believe the reviews on the shop as all of these bars are horrible. No taste, bland or overpowering with flavouring that makes your mouth itch. Please avoid, find a lower point alternative that is the real macoy as this is not real Belgian chocolate. So the remaining chocolate bars that I have surplus to requirements will be going to one place only, as they are not edible I'm afraid.

Not impressed with the delivery service. My items were delivered to the incorrect address and only due to the goodwill of someone in the next street did I receive my items. I requested a refund of the delivery charge as the items were incorrectly delivered and was told as the items had now been received I would receive no refund. However they were happy initially to send me new items ! I paid for the items to be delivered to my house and NOT someone elses ! No responsibility taken for the delivery service. This was not my error !

Scam, after agreeing for “3 mths free” plan I decided to cancel after 6 weeks or 8. Person who I ‘ve spoken with on the chat told me they will continue taking my money till February anyway. AWOID

Scam, lies about the trial period to scam money out of you. Avoid this company at all costs

Placed an order today for bits from online shop . My bank details are saved as have used shop before. It was only when I got an instant text from my bank stating £330 had been taken from my account I realised something was wrong. I had a look at the order and could see there was a watch for £299.99!! This was something I had scrolled past but certainly did not mean to add to the basket .
I called WW as soon as they opened only to be told there was nothing that could be done once an order had been placed and I would have to wait to receive goods then send the watch back.
I explained that I had placed the order 3 hours before and even had an email to say order received but not yet shipped. WW still said nothing they could do.
I understand that this was my mistake and in future I will make sure I check details of order but I am sure it would be easy for ww to remove the watch from the order! Last time I order from shop that’s for sure .

First time using this service and not impressed. Placed an order last Wednesday. Order did not ship to the following Wednesday, despite it saying 2-4 days on their website. Its now been 9 days since I placed my original order and still haven't received anything.

I have a reward code for the batch cook book but when I enter the code I am asked for my card details to pay. Have tried numerous times the site keeps asking for my details but the order hasn't been processed.

LOVED being able to order Zen of Slow Cooking spices from WW! These spices are my favorite addition to my meals- especially Fiesta Blend. Goes well with WW program!

I placed an order via the shop at the end of Nov 20. There was an issue with the website and kept saying transaction failed and resubmit. I eventually managed to place 1 order. When I looked at my credit card receipt I have been charged 10 times - weightwatchers have debited over £240 from my account for goods not received. I have been attempting to get a refund since the end of Nov. They have confirmed that only one order was sent but have yet to refund the amounts - I have chased numerous times and they still haven't refunded even though I have now had to pay my credit card. It really is disgraceful service.

My husband joined in August the eating plan did not work out for us it was too expensive too limiting & just not right for us.
He cancelled within a month of signing up.
However he was still charged- the terms are deliberately unclear- all in the very small print.
We lost our daughter at 20 weeks pregnant which was a dreadful shock.
The company have no sympathy for our loss & are still charging us until February.
We have young child to support & it is causing us financial hardship but when my husband spoke to weight watchers they did not care. Most companies are more understanding of financial hardship especially in these unprecedented times.
My advice to anyone is if a offer looks too good to be true it is & there are plenty of effective ways to lose weight with do without having to spend money.
Boycott this company they are a complete disgrace & if I could give 0 star rating I would. Wanted to warn others not to fall into the same trap my hubby did...

Order no: 60517791

Eventually got my order to find something was missing, called and told I'd be sent a replacement. Seven days later and I get an email saying they'd processed this and postage will take nearly another week. So despite this being their mistake, I will have ended up waiting in total three weeks for an order they never sent.

Some of the wafers I ordered were half missing in the packaging.

Will never use them again. They also take weeks to reply to emails and I've had a few not even responded too about my ww subscription.

I wish I would have known that they delete negative online reviews before shopping. I tried a variety of products under the assumption that they were all getting good reviews. All of the fake chips were really gross but had 4-5 star reviews. I tried to write constructive negative reviews that followed all of their review rules and they all got deleted. They also tell you while writing the reviews that if you mention competitors or anything they don't like they will delete. The chocolate and popcorn options were pretty good but I feel deceived about the reviews since I used the reviews to make my purchases. Skip the fake chip snacks and get some veggie straws and pop corner chips. Way better, way larger serving sizes, and similar low points.

Awful, awful, awful, took ages to deliver, then 90% of items were dull and bland and tasteless, I called to complain and was told someone would call me, they did not, I emailed and they refused to refund, intact I emailed several times but they won't refund these dire products, pls avoid this company and their products at all costs, read the other reviews, I wish I had!!!

Awful services. I waited 4 weeks for my order. I called the customer services several times to see where my order was and i was informed that one product was out of stock and when it comes back in it would be delivered. I called again after nearly one month and they cancelled my order without asking me. I will never use WW shop again.