Tolltag Reviews 3

I have had a disgraceful experience with Park Magic trading as Toll Tag.ie.

I had a need to contact them on 23 February 2023 to change by Direct Debit as Ulster Bank was closing. It was brought to my attention by the person on the phone after verifying my Car Reg that another car with no connection to me was using my account. It transpires that this other person’s car was using my account going back over two years.

I immediately raised a complaint query on that day which I assumed was an open and shut case and I would be refunded all the money incorrectly charged to me.

It took me 4 months with follow up emails and phone calls for them to confirm they over charged me €121. I am still waiting for this to be refunded.

This company is not regulated by Transport Infrastructure Ireland which unlike eFlow I have no way of taking them to task for the length of time they took to admit they were in the wrong.

I would not recommend anyone to take a Toll Tag from them as I had never got a statement from them in the last three years. I have had a Direct Debit arrangement with them to charge my account.

I have now closed my account with them and gone to a Regulated Company.

I recently had a highly disappointing experience with ParkMagic's Toll Tag service. Despite having sufficient funds in my account, I encountered issues at M6 toll booth, where the gate did not open, causing significant inconvenience and frustration during the bank holiday.

The lack of access despite having a balance of 9.20 Euros was a major letdown. It's extremely disheartening to approach a toll booth, expecting seamless passage, only to be denied entry without any clear explanation or warning. This lack of transparency and communication adds unnecessary stress and anxiety to the commuting experience.

Additionally, the responsiveness and availability of customer support were sorely lacking. In my interactions, it became evident thata person named Lorcan was the sole person handling all support inquiries and the only one responding via email. This raises concerns that when Lorcan is unavailable, there is no adequate support provided. This assumption is further supported by my unsuccessful attempts to reach anyone on the phone when seeking assistance that day.

Another drawback of the ParkMagic service is the additional processing fee of 1 Euro when topping up. While this may seem like a minor amount, it accumulates over time and adds to the overall cost of using the service.

Considering the inconveniences faced, the lack of access despite adequate funds, the unresponsive customer support, and the reliance on a single person for assistance, I cannot recommend ParkMagic's Toll Tag service. The hassle, uncertainty, and associated costs outweigh the convenience it is meant to provide.

I sincerely hope that ParkMagic takes these issues seriously and makes the necessary improvements in service reliability, communication, and customer support. A more robust support system with prompt and efficient responses is crucial to provide a satisfactory experience for their customers.

Please note that this review reflects my personal experience and may not be indicative of every customer's encounter with ParkMagic. However, I felt it important to share my honest experience, including the concerning reliance on a single support representative, to assist others in making informed decisions.

Used them for years, had paid €30 Euro upfront for a PrePay Tag, last year the tag stopped working and they sent a replacement. They didn't ask for the old one back. All good or so I thought...

The problem, they treated the replacement as 'an act of goodwill' in their words... but didn't inform me that they had in fact replaced my tag with a 'pay per use tag'. This added 10% to every toll journey.

When I noticed and asked that they cancel the tag as it was no longer in the car now, they charged me €20 for a lost tag, without any notice, to the card registered on my account.

The 'customer service' response when I queried this was... "There should have been a charge of €30 for the new tag .... I have charged you the €20 instead of the €30." This is patently untrue, as the tag they sent was a free pay per use tag (an entirely different package with 10% charge as stated above).

If i had agreed to the 10% fee, or been offered an alternative that would be fine, but I didn't.
If they had sent me terms and conditions or any information that they had 'signed me up' (misnomer) for a new plan and I had agreed, that would be fine. It isn't.

Worse, they don't seem to know that this is bad practice. Red flag.

I'd recommend avoiding any company that holds your card details and uses them in this cavalier way. Not acceptable behaviour.