Weekday Reviews 672

Horrible service and customer care. Really one of the worst ever!

Ordered Green Chunky Knit jumper on sale and quality was exceptional and was delivered very quickly! Ordered before and had no issues apart from the size of a couple of the items however the refund process was flawless.

Poor quality. Jeans didn't last the year despite my having followed all the wash/ care instructions to the letter.

Took them five days to ship out my order.

Also, I have been buying their blank t-shirts for 8 years, but I will have to find another brand after H&M took over. Horrible quality and now my size vary between size M-XL every season.

Recieved a damaged hoodie as a gift, and they wont help me return it, or give a refund.

It´s a terrible quality for that amount of money... won´t order anything again

I need a return label since November and at this point I do not even get an answer to my email. Really poor customer service + because I can not send the faulty pants back, I do not get my money back!

I havent been refunded since December and I keep going back and forth with and it's the most frustrating thing in the world. Just buy weekday on vinted and dont bother buying new.

The customer service is very bad, the order was still at the warehouse and they refused to alter the address. Saying that we ship your order quickly so we can't change but they shipped the order 3 days after I placed the order. The tracking information on the tracking page is also incorrect.

They are stating, that there is an error in their system, as to why my order hasn’t been sent or processed yet. I’ve been waiting for 29 business days so far.

Horrible quality of all the items I received today. Will not support this fast fashion brand anymore. I am not sorry for losing my money but for making a totally useless carbon footprint..

Horrible online ordering experience. Your computer made an error in adding a false postal code to my entered street address. Client service not willing to correct the mistake. Money was taken, ordered products never arrived yet. Incredibly bad client management. I have called by phone, I have sent emails but they didn't send the product again, I miss the pants and the money

I made an order on the site as a guest. And this was my mistake. Because the order number was not saved, they charged me and there is nothing in the order history. And I don't know how to contact them. But judging by the reviews below, i can't expect money or goods. This will be my life lesson

I ordered some clothes during the festive period however was taking a long time which I was fine with as it was a busy period. However after 1 month without receiving anything I have an email saying about a refund, 1 I did not receive my parcel to return and 2 they took of a return fee and did not refund my delivery fee as well. I rang customer services and the lady never apologised and said that it must have been lost in the warehouse and said if I wanted to get my items I would have to order again. While they did refund my whole purchase they never apologised or offered any solutions. I’ve never had this issue with any clothing brands surely if they saw my order wasn’t complete they would get a real person to look at this issue and solve it instead of an automated process. I’m really not the sort of person to complain but this is really irritating. I won’t order from here again due to all the hassle.

It really is a shame because I have been a customer now for almost 5 years now. No problem. But I recently bought a size 32/32, they fitted but I wanted a bit more room to size up and actually bought 2 sizes bigger than normal to size 34/32 & they were smaller than the 32/32? I raised this up and called customer service just now & the lady was so rude and I wanted to just flag maybe there was a bit of an error but she had a bit of a poor attitude and didn’t care at all - I was kinda trying to help that they have an error?? definitely returning & not so willing to buy again- what a big shame :/

Very slow delivery, no email to confirm order ,(I called them and they said they were "not able" to re send it!)....collection process awkward. Cannot recommend this company and would not use them again

Really good quality jeans came quickly

Extremely poor customer service regarding a refund for a warranty claim.
The package was returned 2.5 months ago, as agreed with Weekday, but we still haven’t received a refund.

We’ve sent the receipt and several other documents six times, as they repeatedly send us an auto-generated email saying, ‘We’d love to help, please send us the receipt,’ and then keep deleting/forgetting our inquiry, and we receive nothing in return.
They were quick to help us in the beginning, but not when it comes to returning the money.
Now we are left with no coat and no money.

Do not shop online.

Weekday has stolen my money and they have not responded to my many emails, messages or chats. It’s been over a month and they continue to ignore me even tho I haven’t received the order and I have still paid for it. The customer service that Weekday provides is not compatible with today’s digital age. If you cannot keep up with the inquiries you get, you have to hire more people. It is a shame for the few customer service employees at weekday who gets angry inquiries because, you have more than a months answer time

I would actually give them no stars. Order placed 13 December they were Christmas presents. Cut off for Christmas delivery is 16 December so well in time. Tracking said they were dispatched to Inpost on 16 December. Inpost said they hadnt received goods. Had an echat today goods still in warehouse. Going to issue a refund. I said I don’t want a refund I want the goods but they can’t do that. Said I need order again or purchase in shop on 22 December 3 days before Christmas! I asked if they could ship next day and no they can’t do that. My nearest shop is 2 hrs away in London. Anyway long and short of it is they’ve sold out on website as well so I don’t for a moment believe goods are still in warehouse they just didn’t process my order. Absolute joke of a company and my son’s Christmas is now ruined. Avoid at all costs