Generally a good jacuzzi. For the years, a few things have gone wrong but the after-sales team is responsive when parts need to be replaced.
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See what reviewers are saying
The communication was easy, the products are trendy and cheaper that in other websites for the same quality and including extras (as MP3 reader, lights,...) which are oftenly additional costs with Sau... See more
delivery was not left at my house, but at a neighbours parkway 5 minutes away, which was inconvenient for him and me. Luckylly he called me. I had to get transport to pick it up and help and while mov... See more
We´ve ordered one Spa, one Sauna and one Bath Cabin a few months ago. The time of delivery was as informed and altough it take same time, and the order did not arrive all at the same time it did arri... See more
Company details
Written by the company
Bem-vindo à Web da Hidromassagem – o seu especialista em oásis de relaxamento! 🌟 Fundada originalmente em Espanha, a nossa empresa expandiu-se com sucesso a nível internacional. E isto é apenas o começo: continuamos o nosso crescimento e estamos atualmente a abrir novas filiais em todo o mundo. Na Web da Hidromassagem, cada spa é fabricado por encomenda e pode ser totalmente personalizado de acordo com as suas preferências, a preços muito atrativos. Dispomos também de uma seleção de produtos standard com entrega imediata. Descubra a nossa ampla gama de spas exteriores, banheiras de hidromassagem, duches de hidromassagem, saunas e muito mais. Torne realidade os seus sonhos de relaxamento com a Web da Hidromassagem! 💦✨
Contact info
R. do Grés, 2, 8375-009, São Bartolomeu de Messines, Portugal
- +351 21 020 0980
- info@webdahidromassagem.com
- www.webdahidromassagem.com
4.2
Great
106 reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Great communication throughout the…
Great communication throughout the purchase process and prompt delivery. Very happy with the product. Highly recommended!
13 June 2022
Unprompted review
DO NOT BUY - pls read and I am happy to share more via emails
We paid for a spa in December. More than €8000
Delivered in January by ONE older guy who asked for help to unload the box of 400 kg package! It took 3 other guys to help him unload.
We unpacked a week later and installed and by then it’s early feb. It wouldn’t heat up. So we called and they said … THE SUPPORT ONLY WORK BY EMAIL AND YOU HAVE TO TAKE VIDEO TO DESCRIBE THE PROBLEM.
Also, they don’t speak English because THEY DON’T expect to have English speaking clients! (Why did they not tell me before they accept my English money?!!)
So … after rude responses, we were told to get a technician that WE HAVE TO PAY FOR. €379!!
It will take between 3-10 days after payment.
2 and a HALF WEEKS LATER, she came. And couldn’t solve the problem.
Went away.
A month later came back still can’t solve the problem.
When I wrote this review, it’s APRIL. They have ignored our emails. Sales office can’t help because “We are sales. Not support!” Meaning we are here to take your money but can’t help you.
The last time we ask for our money back, they response: “in Europe you have 30 days for that. It’s now too late. Bad luck.”
We are going to find a lawyer to see if we can get our money back.
I am not making this up. If you want I can provide you with all the email communication. Email me.
STAY AWAY. PAY A LITTLE MORE IF YOU HAVE TO.
23 April 2022
Unprompted review
Awful company
Awful company. Never answer the phone, no communication. Ordered a hot tub and I'm still waiting 6 and a half months later! Avoid!! Buy nothing off these charlatans
9 October 2021
Unprompted review
Ordered a hot tub 27th March for…
Ordered a hot tub 27th March for delivery in mid July Delay after delay and lie after lie. We had no communication to tell us of any delays until I emailed WhatsApp and finally we get a generic email saying it would be delivered end of August beginning of September They have NEVER answered the phone I have tried 60-70 times. Now we get another generic email to say either beginning of October or end. Finally managed to get an answer on WhatsApp as I want my deposit back as I have waited 3 months since it was due and 6 and a half months since it was ordered THIS IS UNACCEPTABLE. What kind of company are you?
9 October 2021
Unprompted review
This company never answers the phone
This company never answers the phone, this makes it very suspicious.
6 May 2020
Unprompted review
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