i can't speak highly enough of samphire,.. the staff are personable, efficient, reliable, Their customer support team are helpful and very supportive, quick to get back to you, the best umbrella... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There has been the odd bump in the road, with joining both a new agency and a new umbrella company. However, Sapphire have been excellent throughout. I spoke with the lovely Hannah today, who was noth... See more
Company replied
Incredibly efficient, 100% reliable, and easily the best payroll experience I’ve had in my contracting career. Setting up my account was completely hassle-free, and I get paid on time every single wee... See more
Company replied
Ive been with this company for a few years and i can honestly say it’s been the perfect partnership so far. It’s very well priced and the customer service it’s impeccable. They’ve added The WhatsApp w... See more
Company replied
Company details
Written by the company
Being the most trusted global partner to the recruitment industry and the number 1 company to work for in UK doesn't come easy but Sapphire's vision, values and purpose bring our mission to be number one alive. Sapphire offer employment solutions, payroll and accountancy services, international payroll services and bespoke tax advice under one big umbrella whilst offering a host of other benefits and rewards. What's more, we're an employee owned company so our employees benefit financially as they join us on the journey to number 1. Putting our customers at the heart of what we do is our second nature and Sapphire's unique service offering sets us apart. Don't delay, contact us today.
Contact info
Ack Lane, Bramhall, Cheshire, SK7 2BY, Stockport, United Kingdom
- 01625 539 997
- support@sapphireorg.co.uk
- www.wearesapphire.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sapphire
We appreciate your lovely feedback. Thank you for choosing Sapphire, and we're pleased to hear you had a great experience.
The Sapphire Team
Reliable, transparent and easy to use
I had a great experience with Sapphire. The support team is friendly, helpful and responds quickly. Payments have always been on time, and whenever there’s an issue, they communicate it clearly. The service has been fast, reliable and trustworthy.
4 August 2026
Reply from Sapphire
We would like to thank you for taking the time to share your experience. It's always rewarding to hear that our customers have received the high level of service we strive to deliver. Your feedback is greatly appreciated and will be shared with the team. Thank you for your support and for trusting Sapphire.
The Sapphire Team
Sapphire is excellent
Great company to work for
I recommend this company to everyone
Customer Service and staff - excellent and you get perks as an employee or client
Well done Sapphire
Keep doing the good work
Honestly, service is great l have no cause to complain.
4 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Good service !
4 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
My access to the expense claim was…
My access to the expense claim was sorted and I’m happy with the employee bonus
4 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Maddy was a great help today and our…
Maddy was a great help today and our conversation via WhatsApp was a breeze.
I found out the info I needed and was very happy with my interaction with said Maddy.
4 August 2026
Reply from Sapphire
Thank you for your kind review! We're delighted to hear Maddy was able to help and make your WhatsApp experience so easy. We'll be sure to pass your lovely feedback on to her.
Kind regards,
The Customer Experience Team
Reply from Sapphire
Thanks for the fantastic feedback! We're so pleased you had a positive experience and truly appreciate you taking the time to leave us a review.
The Sapphire Team
Very smooth process.
4 August 2026
Reply from Sapphire
Thanks for the fantastic feedback! We're so pleased you had a positive experience and truly appreciate you taking the time to leave us a review.
The Sapphire Team
Reply from Sapphire
Thanks for the fantastic feedback! We're so pleased you had a positive experience and truly appreciate you taking the time to leave us a review.
The Sapphire Team
Quick effective service
Quick effective service, called back when they said they would, sorted in less than two minutes by Max at the Sapphire office. Well done!
4 August 2026
Reply from Sapphire
Thank you for your fantastic review! 🌟 We're delighted to hear that Max was able to resolve your query so quickly and efficiently.
We'll be sure to pass your kind words on to Max!
The Sapphire Team 💙
Very good communication
Very good communication, always paid on time. Brilliant! I can't fault them.
4 August 2026
Reply from Sapphire
Thanks for the fantastic feedback! We're so pleased you had a positive experience and truly appreciate you taking the time to leave us a review.
The Sapphire Team
Excellent service
4 August 2026
Reply from Sapphire
Thanks for the fantastic feedback! We're so pleased you had a positive experience and truly appreciate you taking the time to leave us a review.
The Sapphire Team
Excellent company
Excellent company. Clear and concise answers to my queries always. Prompt response in phone call
4 August 2026
Reply from Sapphire
Thanks for the fantastic feedback! We're so pleased you had a positive experience and truly appreciate you taking the time to leave us a review.
The Sapphire Team
Amazing payroll company
Amazing payroll company. Great customer service and provides bonuses to long term employees based on company’s profits.
Been with them for nearly two years and never really have any complaints.
Thanks to the entire Sapphire team.
4 August 2026
Reply from Sapphire
Thanks for the fantastic feedback! We're so pleased you had a positive experience and truly appreciate you taking the time to leave us a review.
The Sapphire Team
Excepcional team!
4 August 2026
Reply from Sapphire
Thank you for your wonderful review! We're delighted to hear you've had such a positive experience with our team. Your support means a lot to us.
The Sapphire Team 💙
My experience with Sapphire as my…
My experience with Sapphire as my payment agency has been very positive. They have always processed my payments accurately and on time, and their communication has been professional and helpful. Whenever I have had a question or needed assistance, the WhatsApp services has responded promptly and resolved any issues efficiently.
4 August 2026
Reply from Sapphire
Thank you for your wonderful review! We're delighted to hear that you've had such a positive experience with Sapphire. It's great to know that our team has been able to provide prompt, professional, and helpful support whenever needed. We truly appreciate your trust in us and thank you for taking the time to share your feedback.
The Sapphire Team 💙
Grateful to have my payroll matters through sapphire !
Hannah was really lovely to speak to and convey the sapphire updates. That said the whole customer service team is always very responsive and extremely helpful. Grateful to have my payroll matters through sapphire !
4 August 2026
Reply from Sapphire
Thank you so much for your wonderful review! We're delighted to hear that Hannah and the wider Customer Service team have been able to provide such a positive experience. Your kind words mean a lot to us, and we're grateful for your continued trust in Sapphire for your payroll needs.
The Sapphire Team 💙
Sapphire are quietly in the background…
Sapphire are quietly in the background but equally easily accessible via a WhatsApp number to answer any questions, as you need them answering.
4 August 2026
Reply from Sapphire
Thank you for your great review! We're delighted to hear that you've found our service both seamless and easy to access whenever you need support. We really appreciate your feedback and continued trust in Sapphire.
The Sapphire Team 💙
Worked under them for quite a few years…
Worked under them for quite a few years now and cannot fault them. Very professional.
4 August 2026
Reply from Sapphire
Thank you for your lovely feedback! We're thrilled to hear that you've had a positive experience with us over the years. We really appreciate your continued support.
The Sapphire Team
Reply from Sapphire
Thanks for the fantastic feedback! We're so pleased you had a positive experience and truly appreciate you taking the time to leave us a review.
The Sapphire Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.