I lost all the weight I needed and am now eating healthier, I have lost almost 4st and feel so much better now. While I was on the injections I had no noticeable side effects. I would recommend the mo... See more
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About two months ago, Phlo stopped using their app. Since then, it has been a nightmare. I've had issues logging in to the website, the NHS login doesn't work. So they had to disable that and forc... See more
Company replied
Excellent service from the first order (just done my third). I had ordered mounjaro from another pharmacy who supplied me with just 4 needles and no sterile wipes. After receiving my first order with... See more
Such a great company. When I'd collect prescriptions from my local pharmacy I'd end up waiting between 30 mins to an hour each time. With phlo it comes straight to my door without any wait. They are d... See more
Company details
About Phlo
Written by the company
Welcome to Phlo, where innovation and expertise converge to revolutionise your healthcare experience.
Phlo Digital Pharmacy streamlines medication management with a user-friendly app, offering same-day delivery in London and Birmingham, and next-day delivery across England.
Phlo Clinic provides expert clinical-led care, offering on-demand prescription treatment options that ensure timely, safe and effective healthcare solutions tailored to your needs.
Phlo Connect transforms healthcare infrastructure with seamless integration for clinicians and patients, digitising prescriptions and offering hassle-free delivery.
From medication to comprehensive healthcare solutions, Phlo is dedicated to excellence. Join us in shaping the future of healthcare, where accessibility, innovation and patient-centric care come first.
Phlo
Written by the company
- Where innovation and expertise converge to revolutionise your healthcare experience.
- Phlo delivers NHS and private prescriptions to your door, hassle-free, at the click of a button.
Looking for a new kind of pharmacy?
Phlo - Digital Pharmacy has been built for you.
Your pharmacy, on your phone, delivering to your door.
Contact info
Unit 12-14, Containerville, 35 Corbridge Crescent , E2 9EZ, London, United Kingdom
- +44 (0) 20 8191 9444
- hello@wearephlo.com
- www.wearephlo.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable
Reliable
I've been buying Mounjaro from this pharmacy for half a year at this point. A very reliable service. Quick approvals yet solid support. Unlike numan.com they have transparent pricing and I generally got my medication in 2-5 days.
1 December 2024
Unprompted review
Very poor customer service. Really disappointed
It’s really disappointing that my pen seems to have stuck and I cannot use the last dose! I’ve messaged Michelle and sent photos as well as tried the troubleshooting options but to no avail. After about 20 emails and a missed dose, I’m advised to contact the manufacturer next week. My contract is with your company and it’s for you to correct.
As the product has failed it’s for you to rectify.
30 November 2024
Unprompted review
Reply from Phlo
Hi Yvonne,
Thank you for your feedback and we’re sorry to hear about your experience.
As part of our due diligence process, we are required to involve the manufacturer, Eli Lilly, to investigate any issues with their pens. This is to ensure a thorough assessment is carried out, as most reported issues are due to user error rather than a fault with the pen itself.
While we don’t manufacture the pens, we take responsibility for dispensing them and supporting our patients through such situations.
We’re closely monitoring this investigation and will be in touch with the outcome. Eli Lilly will provide a detailed closure letter explaining what went wrong, and we will do everything we can to assist you further if needed.
Thank you for your patience and understanding as we work to resolve this. If you have any further concerns, please feel free to reach out to our team.
Sent drugs not needed
For the second time I have been sent drugs I did not order as I have more than enough of them
Whatever system you referred to in your reply I know nothing of. However as a person on a repeat prescription using your order system I try to order only what I need on the repeat as I’m done case I gave more than the months supply for a particular item. I repeat again I’ve not requested a particular item on two occasions and sent that to the GP to sanction. Are you saying the GP add the items I’ve not requested. I’d check your system before accusing others of ignorance
29 November 2024
Reply from Phlo
Hi Donald,
Thank you for sharing your feedback. To clarify, Phlo dispenses medications based on prescriptions provided by your GP. In this instance, your order was processed after we received confirmation from yourself as you do not use our auto-order functionality.
If there are items you no longer need, we recommend contacting your GP to request they be removed from your repeat prescription list.
If there’s anything else we can assist you with, please feel free to reach out to our team.
Easier medication management
Phlo has made the management of my chronic medication much easier. I appreciate their ongoing communication with regards to when to order, if the medication is out of stock etc.
27 November 2024
I can put an order in on a Sunday…
I can put an order in on a Sunday night, then I get a message on Monday afternoon saying my order is scheduled. My meds are delivered a couple of days later. No mess, no stress
27 November 2024
The service is perfect…
I have been enjoying the perfect service. I feel very comfortable and confident that my medication will be delivered at the expected date and time
28 November 2024
as usual
as usual, as always, when i was in my former temporary address and now at the address i am at living now in hopefully always home; your Phlo work and efforts were very good, and i really appreciate this, though, some problems emerged, i am on universal credit and less able to get back in the workplace; and i got free prescriptions and i asked for free deliver 2- 4 days, yet, the prescription came sooner in time, and no note that delivery is complete on email app using Phlo portal - and charging me for second delivery using fast-track ydg i had never asked for this, so - so protect my nhs login which i hope i have, unable to use new mobile phone at this time for mobile with another number not working, i hope to go into my Phlo account using my older account with you, and being free of what some old stuff i want to be able to go to nhs login yet unable to get new code which is on old mobile, such a nuisance, not your fautl and otherwise you have been very good
28 November 2024
Everything worked out.
28 November 2024
No more queuing for me
Excellent service so much better than waiting an eternity in a queue at the pharmacy.
28 November 2024
All perfect.
28 November 2024
Reliable and Trustworthy
Once again a reliable and trustworthy company. The delivery was well before my medicines ran out, so there was no stress!
27 November 2024
Always in time!
26 November 2024
Fast service with 24hrs on my doorstep…
Fast service with 24hrs on my doorstep medication delivered..very happy with the service thankyou phlo..highly recommend
26 November 2024
The medication arrived as advised
22 November 2024
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