Watts & Morgan Reviews 

44
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the professional team for being exceptionally helpful and approachable, making otherwise stressful transactions feel smooth and deeply reassuring. Customers consistently highlight the excellent service, noting that staff members go above and beyond to provide regular updates and keep everything moving forward. Buyers and sellers alike genuinely appreciate the clear communication, expert guidance, and continuous support received throughout their complete property journeys. Some reviewers were not happy with certain agent interactions, mentioning disappointments regarding property valuations, lost sales, or a lack of basic customer care during completion.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire buying and... See more

Service

Customers consistently note positive experiences with service, highlighting supportive staff who explain the... See more

Customer service

Users describe positive interactions with customer service, consistently praising the clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Watts and Morgan to sell our house, our interim rental and to buy our new house. Excellent professional service throughout. Great communication and very personable. Matt and Laura wer... See more

Rated 5 out of 5 stars

Watts and Morgan were not my estate agent, they sold me my house. However without them, and in particular without Sarah in the Penarth branch, my property purchase would not have happened. Sarah wen... See more

Rated 5 out of 5 stars

Tomos was outstanding in helping us through a difficult purchase process. Always constructive and communication was always clear. The rest of the team also provided great support and it was lovely to... See more

Rated 5 out of 5 stars

I would without any hesitation recommend Watts & Morgan. Every step of the way, the communication was spot on. From the first interaction with Tom & Dan they were professional and polite and a pleasur... See more


Company details

  1. Real Estate Agency
  2. Chartered Surveyor
  3. Commercial Agent
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

Written by the company

Established in 1857, Watts & Morgan is proud to be one of the oldest and most trusted firms of Chartered Surveyors, Auctioneers, Valuers and Estate Agents in South Wales. With generations of local knowledge and experience, we offer expert advice across Residential, Commercial and Agricultural property. Whether you’re buying, selling, letting or searching for your dream home, our friendly and professional team is here to guide you every step of the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

44 reviews

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No recent history of asking for reviews

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4.4

All reviews

(44)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

What a very bad experience.

What a very bad experience.
We found a small wooded area we wanted to purchase in Hensol. We contacted Elliott who was eager for our custom and was happy to accept an offer well above asking price. After securing a solicitor, 5 days later we had a call off Elliott saying we have been outbid. We eventually lost the land even after offering £11,000 above asking price. He then suggest purchasing another small bit of wooded area which was a parcel of land already up for sale. He confirmed the sellers were happy to separate the land and sell to us but wanted approximately £30,000. This was far too much for the small woods so we offered £26,000. Elliott said they’d be happy with that and he would put it forward. We have now been waiting since the 9th October (9 weeks). Elliott suddenly left and we were left with Sam and robin who we spoke to numerous times for a decision. The land was still on their website being advertised but we still had no decision. We rang them today 9th December to be told it’s all now been taken off the market. No one had the courtesy to call the 4 times we were promised a courtesy call. So if we hadn’t rang today we would have still been waiting for a decision. This has been the worst experience ever and we have been left so deflated. Extremely unprofessional and we are gutted. We are not on their waiting list for possible land purchase but now too scared to raise our hopes incase this happens all over again. They have no care for possible buyers

9 December 2020
Unprompted review
Rated 1 out of 5 stars

POOR ATTITUDE TOWARDS BUYERS

I had an appointment to view a property marketed by this South Wales estate agency, I was phoned a little over one hour before the viewing time by the agency saying that they had to cancel the viewing due to staff not being available. I had a 100 mile round trip and over 3 hours of my time wasted. Sellers should think twice abut where they place their business as agencies which treat buyers poorly are, (as in my case, and I'm a cash buyer) likely to lose sales and not receive the best price for their property.

13 October 2018
Unprompted review

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