TERRIBLE COMPANY! DO NOT TRUST OR USE! YOUR WORST NIGHTMARE!
Further to the preceding response from Local Quotes, I fail to see why your selection process, which clearly is not watertight, should become my problem.
As your website states, you approve and vet tradespeople and you should, therefore, take some, if not all, responsibility for their actions instead of passing the buck to a customer who has been ripped off by them to sort out.
I have already asked the question which you have not addressed in connection to if things go wrong if a customer is on their own as you clearly consider it your right to wash your hands off them after being the root cause of such situations.
Why are you not taking this matter more seriously than you are when this company not only sent out an unqualified person to carry out the work but he was also a liar and a crook who has hold of £350 of my money that should be in my possession - not his!
The work he carried out amounted to NOTHING and needs to be redone and yet he is justifying retaining it because he considers the journey he had to make to my property warrants it.
Totally and utterly disgustingly shocking and your company should be ashamed of itself for what is amounting to a filthy, stinking attitude.
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I needed work done on a flat roof but the company that was recommended by Local Quotes, J & D Home Improvement, sent out a person, David Douglas, who was in no way qualified in the building trade if his work was anything to go by.
After a battle with the company who kept bouncing me back to David, I was reimbursed £1000.00 but I have since discovered that the work he carried out was NEVER going to address the issue unless the job was started from scratch instead of layer upon layer of topcoat being applied which he should have known if he was in any way experienced in this field of work.
I have been attempting to recover the £350.00 balance that David Douglas refuses to pay me and justifying the reason as being that he had travelled from Bristol to my property in South Wales even though it has amounted to absolutely nothing and I now have to pay another trader to rectify his appallingly dodgy work.
J & D Home Improvements should take responsibility for shamelessly taking on someone on the strength of his being related to someone in management in the company without caring about the bad name he is giving them by his rude, nasty, dishonest and offensive behaviour which also resulted in my having to clean up after him when he left my property trashed.
The website categorically states that they pride themselves in traders that tidy up after themselves which could not be further from the truth in my case.
25 January 2025
Unprompted review