Wates Group Reviews 

Would give 0 stars if I could.council sent them out to install new bathroom.complete cowboys.work for short amount of time and then don’t come back until the next day.10 days they quoted took 3 weeks.they took stuff out and of my bathroom and threw them away without my permission.i consider that stealing.They broke the lock on my bathroom door and then refused to fix it.they even went afar as calling me a liar about them braking it.it had been installed and worked perfectly for over 19 years before they came here.They lied through their teeth claiming there was no barrel and that the lock never worked.which is a complete lie.i have multiple text messages from them accepting they broke it and promising to fix it and now they have backtracked and are falsely accusing me of lying so they don’t have to fix something they broke.do not use this company.run by clowns.

The worst group to deal with
They charged me for nothing
Appointment date was 1pm and they came around 10am, tools pictures that I wasn’t there.
Never ever deal with them

Terrible company. Scammers and con artists. Extortionate prices for cheap materials and cowboy workers. Avoid at all costs.

Useless, lazy, very bad communication. Wates were contracted to fix a gutter issue via Lambeth Council (also useless), first reported in 2024. They 'fixed' the issue in Feb, but completely missed a whole section of broken guttering. None of their employees have any initiative, otherwise this could have been fixed.

I had to re-report the broken gutter to Lambeth. Wates erected scaffolding at the start of July, but have not done anything since. The interior wall is now suffering damp with mould.

Avoid if you can. They have never reached out to provide an update.

Also it's a bit weird they are listed as a Events & Entertainment company??

Still a massive hole in hallway thanks to these so called contractors. Hole that now has growing mould and my lungs aren't perfect. Good job I have the best solicitors on my side now. Forhousing, Liberty and Wates are absolutely f***ed

They don't respect the time slot set with Lambeth Council. A man came just to assess the sink blockage and not bringing the worm tool we asked for. Just as I tried to explain the situation, he immediately rebuked me saying that I shouted. A slot from 8 am to 1 pm become 12 hour slot just waiting, not able to use kitchen area. The previous unlock last just one week. Conform to Wates' standard, I day per week of our lives must be dedicated to them. And at the end of the day I stay with unlocked sink

Firstly Marcio Soares was over 40 minutes late, after sending text would arrive within 20 + 40 mins. when arrived was not polite, and quite rude. saying nothing he can do its tenants problem, then left. This Lambeth agreed to repair seal two heating flues in wall. Wates have also failed two previous appointments. Lambeth really need to look at this contractor. If I could minus I would.

Absolutely disgrace never in my life will I trust this company again Wates they came to do my kitchen (midland heart employed them) day one of the ripping out the contractor (sub contractor) who brought the asbestos report with him was told not to touch asbestos area as there was a plan in action for it to be removed the next day he ripped out. The contractor had ripped the counter top out of the asbestos wall and took tiles off the
asbestos area leaving myself and 3 children open to asbestos exposure (crocidolite) one of the most dangerous ones had to have kitchen quarantined air tests done fibres was found still in the air test but test was done 3 hours after quarantining the kitchen so they could of being higher etc nightmare day then on day 3 we was open to asbestos expose again low grade in the ceiling good job the asbestos team was here again to remove it they put a piece of copper wire in the electric box to hold a switch up instead of isolating it properly we was left with no water for 4 days in kitchen no ceiling for 5 days then they come to fit the kitchen was left outside in the rain for hour before fitting it and getting it in loads of faults chips and scratches leaving dangerous sharpe ends of the finishing pieces etc plus left us with no water again in the kitchen for two days as they cuts pipes to the sink and sink wasn’t fitting properly the workers was turning up at 7.30 some morning and trying key safe to let themselves in half hour before they was ment to come in no communication with Wates it’s self to say what was going on or to who was coming day after day and there health and safety come out over asbestos and being exposed to do a statement they never come back for me to sign it they said it’s a big investigation but how do I no that because we not heard nothing since and this was done in February 2025 I’m now fighting this with the ombudsman through my housing took 17/18 days to complete kitchen when should of only been 10 days not even that to complete had to wait for flooring constantly being told it will be done tomorrow never showed up for at least 8 days when speaking to the flooring team they didn’t even no about the job they had to get some other company in to do it. Never in my life will this company be stepping in to my property to carry out works again they are all just playing it down now and the housing but I’m not letting this go as we do not no what could happen later on in life with being exposed they do not deserve the one star but people really need to be careful with using this company as they use a lot of subcontractors and they just do no care about health and safety

Literally retards. 2 years and pending for a simple repair.

Wates have been organising "home energy improvements" on behalf of Bromfords. The improvements include breaking a picture frame, lamp, hdmi cable, shoe rack and ripping my kitchen flooring. We have a verity of holes throughout our home from poor workmanship. Our sloping bedroom ceilings need insulating which ended up with every ceiling needing replastering and the whole of the upstairs needs redecorating. Vicky who booked in the appointments was condescending and unprofessional - I am not her love!
I was told at the beginning the house would be left as it was when they started, after all the damage caused they informed me they do not offer redecorating services, after getting some quotes there was over £1000 of work to fill all the holes, sand the rough plaster job and redecorate, on complaining to wates they suggested I cook a cottage pie for a neighbour in return for help - I have never been more patronised.
The work promised was never completed, that included cladding and a new front door. I do have a new heat pump, a kitchen fan that squeals so loud people who visit us think they have tinnitus and hundreds of pounds of decorating work to fund myself. Oh and I need a new shoe rack!
So to summarise Wates - unprofessional, patronising, condescending, shoddy, incompetent liars.

Awful company, lazy incompetent employees. Someone turned up today to fix a leak under my kitchen sink. He didn't even check the pipework before asking me to turn on my washing machine. When I pointed out the actual fault to him he pulled out a roll of plumbing tape. The pipes under my sink are over 30 years old so I told him I wanted them replaced. He refused, taped up the leak ran a rinse cycle on my washing machine and left. This is what constitutes a repair with this awful firm. I wish Peabody would find better contractors.

I've called on 25/04/2025 around 5pm to report a boiler issue. The engineer called me after 5mins to instruct me how to put the hot water on and to know bit more about the problem. He said he'll be at the address around 10am in the moring of 26/04/2025.i have called him few times but he didn't answer nor returned the call back. After waiting for more then a month i called wates and to my surprise the job was closed as completed🤣. The boiler wasn't fixed neither the engineer paid a visit nor anybody from wates contacted but they closed the job. So 5/6/2025 i called wates and was told that a new appointment been made and date is 9/6/2025 at 9:30am. Called at 9:36am was told the engineer is deffo coming by 11am called again and this time he can't be here before 2pm some emergency came. So booked another appointment for 10/06/2025 at 11am. Lets see what happens this time.

If I could give this company a - 10 I would- PA housing tenant I have three repairs ongoing that this company can not sort out, they have been no shows at all appointments, they don't even call to let you know, staff attitudes are terrible, and they mix up the repairs and don't actually know what they are doing at all. I have a smashed balcony window that is a threat to life as could fall into down stair balcony since April and they havent not shown up to the repair once again this has happen three times just on this repair, I will be involving a third party and I am gaining social media campaign to get this company to stop trading. NEVER USE THIS COMPANY

Wates are unprofessional, falsify and untrustworthy. If you make an appointment and fail to attend. They turn when they want and smoke on they're vans. Then they're unqualified and protected by Peabody as two halves make a whole. I have Complaints and environmental health in the mix so they can stop they're dirty tricks. I have contacted eoghan and the apple doesn't fall far from the tree, believe me. They are apart of my legal case and will pay double as the customer is always right

Wates done a excellent job. Of putting on a New front door, on behalf of Dacorum Borough council. On Wednesday the 5th of march 2025. The two Bulgarian workers. Done a thoroughly excellent job. And are a credit to Wates and their home country. Well done Wates! And thankyou for doing a good job. Mr A Marling

This terrible company still have not paid me months of stressful times being agnored please do not think about working for this company they owe on average £3000 pounds to each employee gust stay away

I do not recommend this company even to my worst enemies.
Not only do they schedule work days and never show up for appointments, but they also do a careless, sloppy job and have damaged everything they could inside and outside my house.
They cracked my flooring inside the house "by accident" and keep lying to me, saying they will fix it.
They drilled through my interior walls because they didn’t measure the thickness properly when making holes from the outside, so now the inside of my house looks like a war zone.
They broke decorative objects inside and outside the house, destroyed my flowers, and stained my carpet — several workers (4 or 5 at a time) would enter my home with muddy boots, without any respect.
They extended the outdoor sockets but didn’t seal them properly with silicone.
Because of that, over Easter I was left without power in the sockets for more than 24 hours.
I had to throw away hundreds of pounds’ worth of food that went bad — and I have children, I simply can’t afford something like this!
What if there had been a fire in the house?! Or if all my appliances had been ruined?!
Stay far away from this company!The contact person never answered my calls until I contacted the main office.
We were trying to agree on timings and days for the workers, but none of this was respected.
The workers would show up early and wait outside, spying on me the moment they saw any movement inside.
Once, I had told the contact person that I needed an extra 40 minutes because I wanted to take a shower first.
However, the worker stayed outside, watching the house, and as soon as he saw any movement, he immediately came to the door, saying he wanted to "finish quickly."
Obviously, I could no longer take a shower with him already inside the house.

This company takes incompetence, arrogance and laziness to a whole new level. Ignore my 1 star they aren't even remotely near getting that high a rating. They came to fix a sink waste pipe which has taken 4 visits so far and nobody has laid a finger on it, and all they succeeded in doing was taking the push button off the toilet and not put it back. This sort of firm gives builders a bad name and I urge anyone who has a choice to go to anyone else but this bunch of clowns

Do not work for these people i worked for 2 weeks and they got rid of me because they weren't happy with me discussing my wage with others from different agencies for the stupid fact that they pay diffrent agency workers different pay some were on 12.80 and I was on 16 quid an hour if you had common sense you would use one agency and one wage but no they have no training and expect you to be a pro within your 2nd week absolutely pathetic company.

Disgraceful company being allowed to contract for Ealing Council! Failed to attend on 10 occasions without any cancellation notices. Staff are rude and unhelpful at officrs. Workmen were witnessed drinking alcohol at a residents premises. Toxic chemicals were dumped daily on grassland. 25 paint cans illegally left behind on completing works. Shoddy workmanship and unprofessional manner of builders. Avoid/report to ombudsman as should not be allowed to work for government bodies using taxpayers money.