The absolute best experience, particularly with Amy from the team. There was a slight issue with a strap, which sometimes does happen - she was able to deal with it flawlessly and sort the issue out v... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased. Quick delivery, good product. Makes a welcome mchange from Chinese companies’ orders/deliveries…
I have no complaint with Watch Obsession as a business based in the UK - but, if they are going to sell watch bands etc to far away places like Australia - perhaps they might tell you if you tick Fr... See more
I've used Watch Obsession for several purchases, from straps to 2nd hand watches (in this case an Omega Speedmaster). They have always been very honest, efficient and helpful with great communications... See more
Company details
Written by the company
Experts in the Watch field, founded by watch lovers for the online watch community. WatchObsession boasts a massive inventory of Watch Straps, Tools and Accessories as well as a luxury Watch sourcing service with some watches stocked. Focused on a high level of customer service, WatchObsession will always aim to satisfy their customers every need.
Contact info
23 - 25 Pier Street, SY23 2LN, Aberystwyth, United Kingdom
- 01970624266
- info@watchobsession.co.uk
- www.watchobsession.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer support
Communication and customer support was excellent. When I had a question about the shipping info they responded quickly and gave me the info I needed. When I had an issue with the watch strap they worked to get me a replacement right away.
I would most certainly buy from them again.
Excellent service and product
Purchased a beautiful Hirsch lizard leather watch strap to fit my Rolex Cellini watch as Rolex didn't offer the colour I was looking for. The quality/colour is excellent and the price was incredibly cheap. Service was very efficient also. Would highly recommend. My husband has also purchased numerous straps from this Company and he has been extremely happy with his purchases. Would highly recommend.
Brilliant service, real expertise and a wonderful range of products.
Three times now I have e-mailed details with of a current watch and a vague (very vague) idea of what I would like. I always get some brilliant ideas very quickly My eventual selections are always despatched promptly
.
A real pleasure to deal with I cannot recommend them too highly.
Absolutely first rate service
I've bought a number of items from WatchObsession during the past few months, including a range of straps and several tools. Orders have always arrived the next day and refunds - several straps have been returned because they weren't quite the colour I was looking for - are always processed immediately. I do make a point of not opening straps I know are unsuitable so that they are returned as new, as it seems only fair to treat a company like this with the same courtesy they extend to their customers. The service simply cannot be faulted - if only more online retailers were like WatchObsession!
Incredible service!
I never do reviews on these websites, but really wanted to highlight Watch Obsession's professional, courteous, fast and very helpful service. I have ordered several straps, clasps, tools, etc. for various types of high-end watch and the standard of product is first class. A strap that costs £30 here looks as good on my watches as an original one costing 10x as much. They also called me within 30 minutes of placing an order to inform me that the clasp I ordered would not fit the strap, and was I sure I wanted that size. They then proceeded to fit the clasp, add an additional free watch tool to the order and all was received one day later! Refunds are seamless, even when it was my mistake ordering the wrong size of screw. All in all, a perfect place to buy any watch accessory, and I will always look here first for all of my watch needs in the future. Thank you Watch Obsession!!
Great Service, Great Watch.
Gary and the team at WatchObsession surpassed all of my expectations. Professional, thorough, great communication and GREAT packaging. A joy to do business with in this day and age where at times 'profit' comes before service. Thanks Gary, will do business again.
Great value and great service from a trusted company
I had been looking to buy a Hublot watch for a number of months, but was put off by so many fake websites. I was going to buy a secondhand watch from a UK supplier as I could at least be sure it was genuine. I then contacted Gary at Watch Obsession and he quoted a price 30% cheaper than the highstreet and 2 week delivery time. He reassured me that the watch was genuine and was brand new etc. So the watch arrived as promised in 2 weeks and is absolultely fabulous. Really well packaged and it has obviously come directly from Hublot. Great communciation, great prices and someone you can trust finally ! Very happy to have my dream watch and save 30% !!!
A quality strap
I've used WatchObession a couple times. They have a massive range of straps and both times I have been impressed by the quality of their products. Their straps are top notch, often better than the one provided with the watch. Delivery is quick and flawless. I have no hesitation in recommending them
Splendid service, fast delivery and product quality as promised
Invested in a genuine alligator Hirsh strap. Very fair price and Gary was very helpful replying the questions I had to product quality, design and shipping. The product was delivered to me in Denmark in only 4 days.
Can only recommend the company even for people outside the UK.
Best regards Uffe.
End to end perfect.
My second acquisition and everything went very smooth and perfect just like my first one.
The site is easy to navigate and the products are very well detailed.
Strongly recommended.
Fantastic value and service!
After lots of research online for the perfect source for a new strap for my Panerai I was directed here.
Gary was very accomodating, polite and very helpful.
A 5 star service all round and I will definitely be coming back again!
Thanks Watchobsession!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








