WatchObsession Reviews 

159
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The absolute best experience, particularly with Amy from the team. There was a slight issue with a strap, which sometimes does happen - she was able to deal with it flawlessly and sort the issue out v... See more

Rated 5 out of 5 stars

Very pleased. Quick delivery, good product. Makes a welcome mchange from Chinese companies’ orders/deliveries…

Rated 3 out of 5 stars

I have no complaint with Watch Obsession as a business based in the UK - but, if they are going to sell watch bands etc to far away places like Australia - perhaps they might tell you if you tick Fr... See more

Rated 5 out of 5 stars

I've used Watch Obsession for several purchases, from straps to 2nd hand watches (in this case an Omega Speedmaster). They have always been very honest, efficient and helpful with great communications... See more

Company details

  1. Watch Store

Written by the company

Experts in the Watch field, founded by watch lovers for the online watch community. WatchObsession boasts a massive inventory of Watch Straps, Tools and Accessories as well as a luxury Watch sourcing service with some watches stocked. Focused on a high level of customer service, WatchObsession will always aim to satisfy their customers every need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

159 reviews

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4.6

All reviews

(159)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Service!

One of the best places for buying watches that you will find in the whole web!

Thanks and you can be sure that I’ll back.

26 September 2018
Unprompted review
WatchObsession logo

Reply from WatchObsession

Thank you for your great review Enrique!

Rated 5 out of 5 stars

Have used WatchObsession five times now…

Have used WatchObsession five times now over the past year and have been very happy with the level of service each time. Once I mistakenly ordered an incorrect item but a quick email exchange with customer services had the issue quickly sorted and without fuss. They have a great range of watch straps and accessories, as well as watches themselves. Recommended.

2 September 2018
Unprompted review
WatchObsession logo

Reply from WatchObsession

Thank you for your continued support and great review Mark!

Rated 5 out of 5 stars

First class service

Second time I’ve purchased with these guys and second time their service has blown me away! Ordered at lunch time and it arrived the next morning, excellent quality, beautifully packaged. Watch obsession will always be my first port of call for my timepiece needs!

27 August 2018
Unprompted review
WatchObsession logo

Reply from WatchObsession

Thank you Harry for your kind review and for your continued support.

Rated 5 out of 5 stars

I recently purchased a watch from …

I recently purchased a watch from these guys. What a great buying experience! Through the entire process I was kept in the loop as to what was going on, includibg pics of the actual watch. The watch was then delivered brilliantly packaged and arrived quickly. I came away feeling like I’d brought a watch from genuine watch enthusiasts,with a real passion and pride for their business. I can throughly recommend them over a boutique or AD who’s staff normally have no interest!

22 August 2018
Unprompted review
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Reply from WatchObsession

Thank you for your great review Elliot, you have described our ethos perfectly!

Rated 5 out of 5 stars

Good experience

Quality products, secure payment, smooth and reasonable international shipping. The one thing I'd like to see added is the country of manufacture for all products.

9 August 2018
Unprompted review
WatchObsession logo

Reply from WatchObsession

Thank you Takeshi for your great review and suggestion, glad to hear that you are happy with your purchase.

Rated 5 out of 5 stars

Amazing People!

If you are thinking about buying a watch from these guys I can not praise them HIGHLY enough! Sourced my Omega incredibly fast and threw in some nice extras too for which I am super grateful! Great customer service and a nice personal touch in the box too :) I used them for straps before and the service is equally great!

Thank you!

2 August 2018
Unprompted review
WatchObsession logo

Reply from WatchObsession

Thank you Justin for your kind review and continued support!

Rated 5 out of 5 stars

First class service

Ordered a spare deployment clasp and couldn’t believe how quickly it arrived. Well pleased with its quality. First class service and product. Will definitely use these guys again and would recommend to all.

30 July 2018
Unprompted review
WatchObsession logo

Reply from WatchObsession

Thank you Malcolm, glad to hear you are pleased with your purchase.

Rated 5 out of 5 stars

Wow Wow

Wow Wow

Ordering is very simple online. Ordered a replacement Hirsch watch strap yesterday and it arrived today. Cracking service from Watch Obsession and Royal mail. Only paid the cheapest delivery cost was expecting it early next week. The strap looks fantastic better than the online photos. Will purchase any watch related items from Watch Obsession in the future.

7 July 2018
Unprompted review
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Reply from WatchObsession

Thank you so much for your kind review David, glad to hear your are pleased with your purchase and that it arrived in good time!

Rated 5 out of 5 stars

Superb service

Superb experience!

Ordered a brand new Omega from them which was delivered in under 2 weeks. Great comms, even better price and helpful the whole way along. Will definitely revisit the next time I am in the market!

15 June 2018
Unprompted review
WatchObsession logo

Reply from WatchObsession

Thank you for your great Review!

Rated 5 out of 5 stars

Excellent company and communication

Excellent company and communication. My new omega seamaster was everything as described and more . Gary answered all my questions promptly and put my mind at rest . Don’t hesitate and use watch obsession for any purchases you need . Recommended to all my friends .

8 June 2018
Unprompted review
WatchObsession logo

Reply from WatchObsession

Thank you for your great review Clive, glad to hear you're pleased with your Seamaster!

Rated 5 out of 5 stars

Excellent in all regards

Excellent in all regards. Previously only bought a strap from the, but fantastic customer service from Gary when buying an Omega. Not often you can say this, but highly recommended in every way.

23 May 2018
Unprompted review
WatchObsession logo

Reply from WatchObsession

Thank you for your kind words Rob, pleasure doing business with you.

Rated 5 out of 5 stars

Fantastic service great communication…

Fantastic service great communication just received my pre owned Breitling today. I am very happy with it. Totally as described I would recommend watch obsession to anyone. I have previously bought lots of watch straps from them . Quick service good quality and speedy delivery.

16 May 2018
Unprompted review
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Reply from WatchObsession

Thank you for your great review and continued custom Ivan!

Rated 5 out of 5 stars

Definition of service

Definition of service!

I recently purchased a Rolex gmt (Batman) from watch obsession. Those who know, know the demand on these. I am based in Australia and a purchase of this calibre can be daunting to a foreign website, however the level of service and care Mathew presented gained my trust within the first phone call. Mathew assisted with several accessories I desired. His product knowledge is second to none which made my decision easy. The timepiece arrived in timely fashion.

Thank you Mathew and Gary your service is OUTSTANDING I look forward to future purchases with watch obsession

13 April 2018
Unprompted review
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Reply from WatchObsession

Thank you so much for your glowing review Jamie, glad to hear you are happy with your purchases.

Rated 5 out of 5 stars

A M A Z I N G service

A M A Z I N G service. Debbie talked me through all the options. She probably spent twenty minutes on the phone with me to buy a watch strap and deployment clasp. SO HAPPY

4 April 2018
Unprompted review
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Reply from WatchObsession

Thank you Nigel, glad to hear you are happy with your purchase. Debbie

Rated 5 out of 5 stars

Great service

Great service, even ordered the wrong size by mistake and absolutely no problem or delays in getting the item exchanged. Lovely smooth reliable service.

Have used them before and will use again.

4 March 2018
Unprompted review
WatchObsession logo

Reply from WatchObsession

:-) Thank you for your review!

Rated 5 out of 5 stars

A very good service

I have used this company for watch straps a few times and have found them to be fast and efficient With good products.
Would recommend this company highly.

3 February 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I ordered an alligator strap on Friday afternoon in the week between Christmas and New year, fully expecting delivery in about three or four days. It arrived the next morning. Superb service. Oh, and it's a lovely strap as well and my wife is delighted with it.

30 December 2017
Unprompted review
Rated 5 out of 5 stars

Gary and the guys at Watch Obsession …

Gary and the guys at Watch Obsession are just fantastic to work with, even when buying an Omega watch sight-unseen from a different country. They are consummate professionals and made sure everything was in perfect order when shipping the watch half-way around the world, took care of things right up until it was on my wrist, and all for a price that nobody else could beat. If anybody is thinking about buying anything online, especially big purchases, have no fear...you won't do any better. I'll be back for sure. Oh, and the watch is simply beautiful. Thanks again!

29 November 2017
Unprompted review
WatchObsession logo

Reply from WatchObsession

Glowing review, thank you ever so much Bryce

Rated 5 out of 5 stars

Watchobsession first purchase

Just received my first watch strap order through watchobsession and I couldn't be happier with the product. High quality item and exactly as described. I would definitely recommend this company.

4 October 2017
Unprompted review
WatchObsession logo

Reply from WatchObsession

😀 Thank you for the kind words Michael

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