The purchase was easy and the watch is great, looking exactly like on the photos. The only issue for me was delivery, because the seller didn't send me a tracking link, so I had no idea where my order... See more
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They delivered my order very quickly and when I raised a question about the specifications of the watch I bought they came back to me straight away and we were able to sort everything out in no ti... See more
Had an issue with an order and lost hope I will admit but luckily the customer service were amazing and helped solve the problem so I was able to purchase multiple watches. Thank you so much Niy... See more
I had the opposite experience of many people having delay issues. I ordered my parcel in the afternoon and it came the same day about 6hours later! Absolute next level speed of delivery!
3.4
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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Armani mechanico AR60021 Automatic mens watch.
I bought an Armani watch in a flash sale. It was brand new and genuine (I checked it on certilogo.com which is armani's authentication website), however it sustained a minor scratch during transit. I informed watches2u and received a prompt reply. Unfortunately, it was out of stock for a replacement but watches2u offered me a 10% refund for the watch if I keep it or free of cost return. I chose the 10% off. I'm extremely satisfied with their service and would highly recommend them.
2 July 2025
Unprompted review
AWFUL AND WILL SCREAM TO EVERYONE TO…
AWFUL AND WILL SCREAM TO EVERYONE TO AVOID!!!!!!
These people don’t care about nobody but their own pockets. You purchase from them and they break the contract. I ordered a watch and it arrived in the box with some wear and tear on the packaging nothing suspicious , I could see it was wrapped in blue sellotape and clear sellotape , opened the box and there’s no watch in there. Now when I reported this , I was asked to send photos of the packaging but obviously this is AFTER I have complained so using your common sense that would tell you that I am going to send you photos of a box that has now been opened by me , because that’s what you do when you receive a parcel isn’t it? You open it right ?
So therefore I sent over the image of the empty box just for NIYAH to come back and tell me that due to the sellotape that means it couldn’t have possibly been opened before arrival … like what???? LOL , offered NOOOOO resolution btw , told me they opened a investigation with Royal Mail and it’s been nearly 7 days and I still haven’t heard anything back after countless amounts of emails telling them I will not refuse to back down on this. The AMOUNT of theft that is going on these days with couriers and you have the audacity to tell me as a paying customer that you will not refund or replace my item because you don’t think the image I sent to you is fit?????????? Even had the cheek to ask me why I accepted the parcel if there was wear and tear on it ??????? I have reminded them of the customer rights act 2015 which they also DO NOT care about. I was told to contact the police LOL which i DID and I was told they CANNOT do anything about that as it’s the senders responsibility to investigate, it’s not a police matter because the police can’t investigate and won’t investigate what happened between when it left YOU and got to me. A £100 watch lmao like please !!! Get a grip ! You will not hear the end of this from me I promise you. You can send all the automated responses and emails you want to , I will be getting my money back, you played with the wrong person.
19 June 2025
Unprompted review
Reply from Watches2u.com
We are very sorry to hear about your experience. We understand your frustration regarding the missing watch and the subsequent investigation.
We're pleased to confirm that we have now processed a full refund for your watch. You should see this reflected in your account within the next 3-5 business days, depending on your bank.
We understand your concerns regarding the condition of the packaging upon arrival. When we ask for photos of the external packaging, it's to help us understand if the parcel was compromised during transit, as this is crucial for our claims with the courier. We understand that you naturally opened the box after receiving it.
As the sender, it is our responsibility to investigate with Royal Mail, and we have been actively pursuing this claim on your behalf. We apologise that this process took longer than it should have, and for any perceived lack of resolution during that time. We assure you that we take all claims of missing items very seriously and are committed to upholding your consumer rights.
Again, we are truly sorry for the trouble this has caused. We hope that the refund resolves this matter for you.
Kind regards,
Watches2U Team
I ordered some D&G glasses
I ordered some D&G glasses, they took a while to arrive as on back order. When they arrived the arms had a fault so had to send back. The communication was decent from this site and I had a speedy refund.
20 June 2025
Unprompted review
Reply from Watches2u.com
It's lovely to hear from you, and thank you so much for taking the time to leave this feedback.
We're genuinely sorry that your D&G glasses arrived with a fault on the arms, especially after the wait for them to come off back order. That's certainly not the experience we want for our customers.
However, we're really pleased to know that our communication was decent throughout the process and that you received a speedy refund. Ensuring our customers are looked after, even when things go wrong, is incredibly important to us.
We appreciate your understanding and hope to have the opportunity to provide you with a perfect order in the future.
Watches2U Team
Good price and service
Good price, arrived on time, no issues. I have no other experience with the company
23 June 2025
Unprompted review
Avoid watch seem to be fake doesn't…
Avoid watch seem to be fake doesn't arrive in original packaging. No box or watch pillow which is shown on their website. Extremely disappointed not sure how they are highly rated.
23 June 2025
Unprompted review
Reply from Watches2u.com
We're genuinely sorry to read your review and that your experience fell short of expectations. We take accusations of selling fake goods extremely seriously, as we pride ourselves on offering 100% authentic watches sourced directly from authorised distributors.
We understand your disappointment regarding the packaging not matching what you anticipated. We want to clarify that the manufacturer of Armani, as part of their commitment to sustainability, has recently updated their packaging to be more eco-friendly. This change has resulted in some variations from previous designs, and we apologise if this wasn't clearly communicated or if it caused any confusion.
We also want to confirm that a full refund has been offered for your order, as we want to ensure every customer is completely satisfied.
We aim for complete customer satisfaction and would still like to address any remaining concerns you might have.
Sincerely,
Watches2 U Team
Bought a Timex Standard watch a Homage…
Bought a Timex Standard watch a Homage to the Omega Railmaster came today very Pleased with my purchase and great service
29 May 2025
Unprompted review
Horrific experience
Horrific experience. Received packaging with no sign of damage or tampering. Opened box and no watch inside. Contacted company who advised once it left Amazon warehouse it was the correct weight so nothing can be done. Watch was £150 and for son’s birthday. Felt like i was made out to be a liar. Will never use again.
1 April 2025
Unprompted review
Reply from Watches2u.com
We are truly sorry to hear about your horrific experience and the distress this has caused, especially given that the watch was for your son's birthday. It's incredibly upsetting to open a package and find the item missing, and we understand why you feel this way.
We want to assure you that when a situation like this arises – where a package arrives without any sign of damage or tampering but the item is missing – we must conduct a thorough investigation. This is standard procedure for all such claims to understand what could have happened between the item leaving the warehouse and reaching your hands. This process is not intended to make anyone feel like a liar, but rather to gather all necessary information to resolve the issue fairly.
Watches2U Team
Excellent watch at very attractive…
Excellent watch at very attractive price delivered next day as promised.
9 May 2025
Unprompted review
Definitely recommend …
This is my second order from this company.. my first came thru Amazon and my second directly from the company Watches2u.com
And I can say the service was excellent both times the price was very competitive and I also got the ten % off by going to the site directly, updates great and accurate delivery was supper quick packaging was great I definitely recommend… 10/10
19 May 2025
Unprompted review
A Proper online watch shop
I'm really pleased with my new watch from watches 2u delivered promptly and great value I will definitely use them again . Thanks
20 May 2025
Unprompted review
UK to AUS faultless experience
I couldn’t find the fossil watch I wanted anywhere online except through watches 2u. UK to australia, the service was faultless to my initial enquiry about stock, the postage the tracking and the arrival. They even set the watch to my local time pre delivery. Very happy
17 May 2025
Unprompted review
Bought a Vivienne Westwood watch
Bought a Vivienne Westwood watch, which was half the price of some other online retailers. I was a bit dubious, but read the trust pilot reviews and decided to take a chance. The watch arrived the next day. Great service
8 May 2025
Unprompted review
Great product at a very reason price…
Great product at a very reason price and very prompt delivery. Thank you
12 May 2025
Unprompted review
Very keen price and next day delivery.
Ordered on-line before 8.00am and it arrived by 6pm next day. The Skagen watch was heavily discounted and was exactly what I wanted. The website was very well illustrated and easy to order from. I will certainly recommend them.
9 May 2025
Unprompted review
Refused to deal with warranty claim, very unprofessional
Purchased a watch in February for my daughter as a keepsake from her late grandfather, less than three months after purchase the gold plating has rubbed off and it has tarnished around the face.
Upon informing watches2u they immediately claimed it was not their responsibility, then that it was wear and tear and - eventually they agreed they were legally obliged to deal with the matter as per the law with a very, very arrogant reply - it was clear they were going to claim wear and tear from the outset.
The watch was returned to them and without any communication sent back to us and the fault apparently identified as ‘wear and tear’ - so, according to these ‘watch professionals’ it is totally acceptable for a £250 (RRP) watch to not last 3 months?! I don’t think so…it’s not fit for purpose and hasn’t lasted a reasonable amount of time so legally, I as the buyer am covered. I have a large watch collection, cheap to ultra luxury and not one has ever worn this badly, not even the one from 1965!
I won’t however accept their ‘decision’ - £35 is all it costs to take the matter the court - they clearly have little to zero knowledge about the consumer rights act and have breached it - it appears they believe they can treat customers with ignorance and contempt, unfortunately for watches2u I am only too pleased to fight for what’s right and fair.
My advice - don’t buy from this company, they are faceless, unknowledgeable and don’t care about any form of customer service.
And, watches2u - don’t waste your time replying in here, save it for the county court claim.
8 May 2025
Unprompted review
Reply from Watches2u.com
Thank you for sharing your feedback. We've reviewed the details of your purchase in February and the subsequent return of the watch.
We understand your disappointment with the condition of the watch. Upon its return, our inspection indicated that the damage, including the gold plating wear and tarnishing around the face, appeared to be the result of factors not covered under our manufacturing warranty. We also noted that the bracelet had been adjusted without our prior notification, which, as per our warranty terms, would unfortunately void the guarantee.
Our manufacturing warranty covers defects present at the time of purchase or those arising from the manufacturing process within the specified period. Damage resulting from wear and tear, misuse, or modifications made after purchase are typically not covered. The state in which the watch was returned to us unfortunately meant that we were unable to offer a resolution under the terms of the warranty.
We sincerely apologise if our communication regarding this was perceived as arrogant or dismissive. It was our intention to explain the limitations of the warranty based on the condition of the returned item. We are also sorry to hear that the watch was returned to you without a clear explanation of our assessment.
We strive to be transparent about our warranty terms and to treat all our customers fairly. We are disappointed that you feel we have fallen short in this instance.
While we stand by our assessment based on the condition of the returned watch and our warranty policy, we regret that this has led to such a negative experience. We value your feedback and will use it to improve our processes and communication.
Sincerely,
The Watches2U Team
Watches are extremely beautiful
Watches are extremely beautiful. Service is great. Watches2U have a great collection and exceptional service at an affordable price. ⌚
26 April 2025
Unprompted review
Faulty watch
Ordered a nice ICE watch solar powered. It failed to hold its charge so returned it. @Watches2U told me there was nothing wrong with, so returned it I refused the delivery as I was convinced there was a fault.
I had bought watches from them in the past with no issues until now.
15 April 2025
Unprompted review
Reply from Watches2u.com
Thank you for sharing your experience with the ICE Watch solar-powered watch you recently ordered and returned. We understand your disappointment that the watch did not appear to hold its charge as expected.
We appreciate you informing us of this issue and for following our returns process. When the watch was initially returned to us, it underwent testing by our technicians. At that time, the watch appeared to be functioning within the manufacturer's specifications for charge retention. This can sometimes occur if a solar-powered watch hasn't had sufficient exposure to light to build up a full charge, particularly after being in transit.
We are sorry to hear that you were not satisfied with the outcome of our initial assessment and that you subsequently refused the redelivery. We understand your conviction that there was a fault.
We value your past custom and are sorry that this recent experience has been unsatisfactory.
We aim to ensure all our customers are happy with their purchases and regret that this was not the case for you.
Sincerely,
The Watches2U Team
Snoopy marlin watch
Found the watch I was after on the watches2u website for a great price. I placed my order and the watch was delivered 2 days later. I found the service and communication from this company brilliant. I will definitely be using again
29 April 2025
Unprompted review
Fast delivery and well packaged
Fast delivery and well packaged. Excellent watch as described.
3 May 2025
Unprompted review
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