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Review summary

Created with AI, based on recent reviews

Evaluating 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as helpful, professional, and efficient, often praising their quick responses and ability to resolve issues. Many people appreciate the excellent customer service, noting that interactions are pleasant and problems are handled effectively. However, some people were dissatisfied with the service, mentioning issues like unaddressed complaints, slow response times, and a lack of follow-through on promised actions. A few other people also felt that communication was poor, with emails not being read properly and a general disorganization in handling requests.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness, empathy,... See more

Service

Users describe ambiguous interactions with service. Many reviewers express significant dissatisfaction,... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight the efficiency and... See more

Customer communications

People report ambiguous experiences with contact. Some customers praise the quick, efficient, and informative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following some ongoing problems with new tenants, Perry recently took over the management to a load of problems!! Throughout, he had kept in touch via e-mail and phone calls (very unusual these days!)... See more

Company replied

Rated 5 out of 5 stars

Warwick estates has managed our block for a number of years, I have found them very responsive on the online chat and had a good interaction today with Claire Lawrence. She was able to answer question... See more

Company replied

Rated 5 out of 5 stars

Natasha Tilcock is my super star. Warwick Estates are the new service providers for Granary Court CM6 1BN. I have been asking our last service provider five months to remove flytipping mattress and d... See more

Company replied

Rated 5 out of 5 stars

Kai is our building manager and since taking over, he has made a point of following through on the things we’ve discussed. I feel confident he is very much “on it” and am pleased he’s service lead for... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Plainly put, we want our customers to experience a personalised service which leaves them in no doubt that their property management needs are at the top of our agenda. Our service is built on a recognition of the importance of technology and how it can enhance processes and increase efficiency from one element of property management to the other.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Utterly ineffective charlatans

Utterly ineffective. I have had an issue with trees encroaching (from a communal area) for nearly a year now. They have dragged their heels over sorting it again and again and again. I now have animals nesting in the roof caused by their inability to sort a very minor issue. It is excuse after excuse after excuse and the management fee of £30+ per month is a complete scam. Their credit control team send threatening e-mails (Saying i hadn't paid, when I had) and they can't even control their budget as they over spent last year and charged all property owners extra as a result. Utter Charlatans

9 March 2026
Unprompted review
Warwick Estates logo

Reply from Warwick Estates

Hi Mark,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us hasn’t been a positive one.

Unfortunately, we’ve been unable to locate an account using the information provided. To help us look into this further and address your concerns, please contact us at hello@we-pm.co.uk with any additional details that may help us identify your account.

We’d really appreciate the opportunity to review this for you and work towards resolving the issue.

Kind regards,
Warwick Estates

Rated 5 out of 5 stars

I got a response very quickly

I got a response very quickly, and my question was answered soon afterwards. Very easy process, thanks Dylan!

4 March 2026
Unprompted review
Warwick Estates logo

Reply from Warwick Estates

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Tracy was superb

Tracy was so helpful regarding some issues we had with the online portal. She resolved them swiftly and professionally and even followed up afterwards to ensure our invoice had been received.

2 March 2026
Unprompted review
Warwick Estates logo

Reply from Warwick Estates

Thank you for your review! We appreciate your positive feedback.

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the customer service provided by Emma. She was very helpful and resolved my enquiry promptly.

2 March 2026
Unprompted review
Warwick Estates logo

Reply from Warwick Estates

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Helpful Vinnie

Vinnie was so helpful in getting my account back up and running after I had trouble logging in. The whole process was so straightforward and easy to follow.
Thank-you Vinnie

2 March 2026
Unprompted review
Warwick Estates logo

Reply from Warwick Estates

Thank you for your review!

Rated 5 out of 5 stars

Vincent

Vincent, very helpful

27 February 2026
Unprompted review
Warwick Estates logo

Reply from Warwick Estates

Thank you for your review.

Rated 1 out of 5 stars

I find this website very difficult to…

I find this website very difficult to use but Dylan was a great help and very patient. He sent me an email with all the details I needed. However I did need CS again to work out how to change over to your different account details. It seems over complicated to me to have three separate accounts for one apartment. However I’ll set up the bank details and see how I go from there! In the meantime I request correspondence in the post.

23 February 2026
Unprompted review
Warwick Estates logo

Reply from Warwick Estates

Hi Julia,

Thank you for bringing this to our attention. We’re sorry to hear about the difficulties you experienced with our website, particularly regarding accessing your separate accounts under one login.

At present, each property is set up individually within our system, and unfortunately we’re unable to link them. That said, we truly appreciate your feedback and will certainly take it into consideration as we continue to improve our services.

I’m pleased to hear that Dylan was able to assist you. Should you have any further questions or concerns, please don’t hesitate to get in touch with our team — we’re always happy to help.

Kind regards,
Warwick Estates

Rated 5 out of 5 stars

Tracey

Tracey - great Customer liason person
- experienced in the industry
- knowledgeable of the operational aspect of Warwick Estates and interactions with Apartment Owners
- emphatic and understanding of the customer issue
- resolution of issue and follow-up to ensure Apartment Owners satifaction

An all-round joyful & helpful person to deal with

19 February 2026
Unprompted review
Warwick Estates logo

Reply from Warwick Estates

Thank you so much for your review! We really appreciate your feedback.

Rated 5 out of 5 stars

Rita was great

Rita was great - log-in problem solved

16 February 2026
Unprompted review
Warwick Estates logo

Reply from Warwick Estates

Thank you for your 5 star review.

Rated 5 out of 5 stars

Natasha Tilcock is my super star

Natasha Tilcock is my super star. Warwick Estates are the new service providers for Granary Court CM6 1BN. I have been asking our last service provider five months to remove flytipping mattress and debris and nothing happened. Natasha arranged and dealt with it in five days. Thank you,very much appreciated 👏

14 February 2026
Unprompted review
Warwick Estates logo

Reply from Warwick Estates

Thank you for taking the time to provide feedback! We're so happy to hear about the excellent service you have received from Natasha.

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