Warrantywise Reviews 

18,166
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely friendly, patient, and professional during every interaction. People note that representatives take their time to thoroughly explain policy details and answer any questions without making anyone feel rushed. Some people were dissatisfied with the claims process, noting that specific requests were rejected as wear and tear or proved difficult to resolve. Reviewers additionally mentioned experiencing frustrating communication delays and unhelpful customer service responses when trying to get assistance after a breakdown. A few consumers also pointed out that getting online support or reaching someone by phone required waiting through lengthy queues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely thorough,... See more

Customer service

Consumers find customer service to be positive, highlighting how staff take extra time to listen to concerns... See more

Warranty

Users describe positive interactions with warranty services, highlighting helpful and efficient support... See more

Service

Customers consistently note positive experiences with service, describing it as fantastic and professional... See more

Claim

People report ambiguous experiences with claim, reflecting a high level of disagreement among reviewers. On... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got in touch with Warrantywise when my new car warranty on my Range Rover ran out. I was unsure of what to do at 1st but Wendy Harwood was excellent at talking me through the various options. Great... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this company highly enough. From tailored plans, easy claims process and best in class mechanical cover. After a change in circumstance, I can now also testify to the exc... See more

Company replied

Rated 5 out of 5 stars

Katie-Leigh was able to provide me with excellent service, she really made it nice and simple to understand the process of how things work and what to expect. Thank you for helping me out with my e... See more

Company replied

Rated 5 out of 5 stars

I rang Warrenty Wise to report a problem with my van and obtain an assessment form. The waiting time to speak to someone was about 8 minutes but it can be considerably longer (this wasn't my first att... See more

Company replied


Company details

  1. Car Service

Written by the company

We understand your car plays a big role in day-to-day life, so when something goes wrong, it can be stressful. That’s where we come in. With over 25 experience, we design clear and straightforward extended warranty plans to help with certain mechanical and electrical repair costs. We’ve supported millions of UK drivers, whether you own a car, EV, hybrid or van. If you need to request a repair, our friendly warranty experts will guide you through the process, with access to a UK-wide network of approved repairers, optional roadside assistance, and clear updates every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(18,166)

5,192 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, quick response

I got in touch with Warrantywise when my new car warranty on my Range Rover ran out. I was unsure of what to do at 1st but Wendy Harwood was excellent at talking me through the various options. Great communication over a few bits and pieces. I would thoroughly recommend Warrantywise and especially Wendy Harwood for her quick response! Thanks again.

4 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Morning,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that Wendy Harwood was able to guide you through the various options when your manufacturer’s warranty came to an end, and provide the reassurance and clarity you needed to make your decision.

It’s wonderful to know that Wendy maintained great communication with you and responded so quickly to your questions. We’ll be sure to pass your kind comments on to her, we’re certain she’ll really appreciate the recognition

Kind regards,

Warrantywise

Rated 4 out of 5 stars

Phone call

Pleasant, helpful ,easy to understand. Reassuring all is covered should anything go wrong

3 September 2026
Warrantywise logo

Reply from Warrantywise

Good Morning,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that you found our service pleasant, helpful and easy to understand. It’s especially reassuring to know that our team was able to give you confidence in your plan and provide peace of mind should anything go wrong.

We really appreciate you taking the time to share your experience.

Kind regards,

Warrantywise

Rated 5 out of 5 stars

Spoke with Ryan.

Spoke with Ryan.

He answered all my questions and took the time to reassured me with the concerns I had in regards to the warranty repairs and the process.

Very pleasant to talk to, had no issues whatsoever. Communication was brilliant.

3 September 2026
Warrantywise logo

Reply from Warrantywise

Good Morning,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that Ryan took the time to answer all your questions and reassure you about your warranty repairs and the process. It’s wonderful to know that he was so pleasant to speak with and that you found the communication clear and reassuring throughout.

We’ll be sure to pass your kind comments on to Ryan. Providing helpful, friendly and informative service is exactly what we aim for, so it’s great to hear that you had such a positive experience. Thank you for choosing Warrantywise!

Kind regards,

Warrantywise

Rated 5 out of 5 stars

I called warranty wise due to a misunderstanding

I called warranty wise due to a misunderstanding on my own part I explained my situation to the staff who understood what I did wrong after a 5 minute conversation my repair was granted the staff and manager were very helpful and the customer service was excellent I can’t recommend warranty wise enough

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Morning,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that our team was able to understand the misunderstanding, explain the situation clearly and get everything resolved for you so quickly. It’s particularly pleasing to know that your repair was authorised after such a short conversation and that both the staff member and manager were so helpful.

We really appreciate your kind words about the customer service and your recommendation of Warrantywise. We’ll be sure to share your feedback with the team , it’s wonderful to know we were able to turn the situation around and leave you feeling confident and supported.

Kind regards,

Warrantywise

Rated 5 out of 5 stars

Well explained to me all plans & gave…

Well explained to me all plans & gave me time to mull it over with my partner

3 September 2026
Warrantywise logo

Reply from Warrantywise

Good Morning,

Thank you for taking the time to share your feedback with us.

We’re pleased to hear that our advisor took the time to explain all the available plans clearly and, importantly, gave you the time and space to discuss your options with your partner without any pressure.

We really appreciate you taking the time to share your experience and hope you enjoy the peace of mind that comes with your chosen plan.

Kind regards,

Warrantywise

Rated 5 out of 5 stars

Helpful assistant Lucy

I rang warrantywise after a number of unsuccessful online attempts.
The person I spoke to was Lucy and she was very helpful.
She assisted with the online report and also sent out a form incase the online still didn't work.
She helped tremendously.

2 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Morning,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that Lucy was able to assist you after your online attempts had been unsuccessful. It’s fantastic to know that she took the time to guide you through the online report and also arranged for a form to be sent as an alternative, ensuring you had another way to get everything completed.

We’ll be sure to pass your kind feedback on to Lucy. It’s great to hear how much her helpfulness and dedication made a difference.

Kind regards,

Warrantywise

Rated 5 out of 5 stars

Found Luke very friendly,helpful

Found Luke very friendly,helpful, efficiently resolving the issue of repairs so promptly. I would apply the same comments to Julie,and Ash whom I spoke to previously on the same matter.

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Morning,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that Luke was friendly, helpful and efficient in resolving the issue with your repairs so promptly. It’s also wonderful to know that Julie and Ash provided the same high level of service when assisting you previously.

We’ll be sure to pass your kind comments on to Luke, Julie and Ash — they’ll be thrilled to know their support made such a positive difference to your experience.

Kind regards,

Warrantywise

Rated 5 out of 5 stars

Josh Davis explained everything and…

Josh Davis explained everything and made it incredibly easy to understand, 10/10 service.

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Morning,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that Josh Davis was able to explain everything so clearly and make the process incredibly easy to understand. We’ll be sure to pass your kind comments on to Josh, as we know he’ll really appreciate them.

Thank you for the 10/10 rating and for choosing Warrantywise! We’re always pleased to hear when our team has made such a positive difference to your experience.

Kind regards,

Warrantywise

Rated 5 out of 5 stars

Spoke with Katie-Leigh on live chat and…

Spoke with Katie-Leigh on live chat and she was very helpful and i got the answers i needed. Live chat was also answered very quick

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that Katie-Leigh was able to assist you on our live chat and provide the answers you needed. It’s also great to know that you found the response time quick and efficient.

We’ll be sure to pass your kind comments on to Katie-Leigh, who will be pleased to know she made your experience a positive one.

Thank you again for choosing Warrantywise and for your recommendation.

Kind regards,

Warrantywise

Rated 5 out of 5 stars

Angela Birtwistle - incredibly helpful

Having had some difficulties our case was escalated to Angela. She immediately took time to listen to our issues understand our concerns and offered practical insight to resolve the matter quickly and efficiently. She turned a very difficult situation round and we are incredibly grateful to her for all her help!!

2 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for your feedback.

We’re delighted to hear that Angela was able to take the time to listen to your concerns, provide practical guidance and help turn a difficult situation around.

It’s wonderful to know that her support helped resolve matters quickly and efficiently. We’ll be sure to pass your kind comments on to Angela, who will be delighted to receive such recognition.

Thank you for taking the time to share your experience with us!

Kind regards,

WarrantyWise

Rated 5 out of 5 stars

Great service

Great service
Really helpful

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for your feedback.

We’re delighted to hear that you received great service and found our team so helpful.

Thank you for taking the time to share your experience with us!

Kind regards,

WarrantyWise

Rated 5 out of 5 stars

Once again great work from warranty…

Once again great work from warranty wise and the gentleman behind my assessment NASSER whom take care of my process on my VW Golf GTD..
Carry on at this level

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for your feedback.

We’re delighted to hear that Nasser provided excellent support throughout the assessment process for your VW Golf GTD and helped make everything run smoothly.

We’ll be sure to pass your kind comments on to Nasser. Thank you for your continued support and for taking the time to share your experience with us!

Kind regards,

WarrantyWise

Rated 5 out of 5 stars

Morgan made all arrangements quickly

Morgan made all arrangements quickly. The garage was able to quickly carry out the repair.

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for your feedback.

We’re delighted to hear that Morgan was able to make all the arrangements quickly and that the garage was able to complete your repair without delay.

We’ll be sure to pass your kind comments on to Morgan. Thank you for taking the time to share your experience with us!

Kind regards,

WarrantyWise

Rated 5 out of 5 stars

I found Lucy very helpful with my…

I found Lucy very helpful with my enquiry about my cover .she explained everything to me and put my mind at ease.and also explained what happened when my cover was ready to be renewed. So a very big thank you to Lucy.

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for your feedback.

We’re delighted to hear that Lucy was so helpful with your enquiry, clearly explained your cover and was able to put your mind at ease.

It’s great to know she also took the time to explain what to expect when your warranty is ready for renewal.

We’ll be sure to pass your kind thanks and comments on to Lucy. Thank you for taking the time to share your experience with us!

Kind regards,

WarrantyWise

Rated 5 out of 5 stars

Jack was very helpful

Jack was very helpful, knowledgeable and gave great service.

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for your feedback.

We’re delighted to hear that Jack was so helpful and knowledgeable, and provided you with great service.

We’ll be sure to pass your kind comments on to Jack. Thank you for taking the time to share your experience with us!

Kind regards,

WarrantyWise

Rated 5 out of 5 stars

Stuart Hall was really friendly and…

Stuart Hall was really friendly and helpful and talked me through the repair process 😄

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for your feedback.

We’re delighted to hear that Stuart was so friendly and helpful, and took the time to talk you through the repair process clearly.

We’ll be sure to pass your kind comments on to Stuart. Thank you for taking the time to share your experience with us!

Kind regards,

WarrantyWise

Rated 5 out of 5 stars

EU66LZS

EU66LZS
Katie-Leigh was very helpful, and she had all the answers to every question I had. she made it feel like I was on a face-to-face chat with someone I knew.

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for your feedback.

We’re delighted to hear that Katie-Leigh was able to answer all your questions and make you feel so comfortable and at ease. It’s lovely to know she made the experience feel like a friendly, face-to-face conversation.

We’ll be sure to pass your kind comments on to Katie-Leigh. Thank you for taking the time to share your experience with us!

Kind regards,

WarrantyWise

Rated 5 out of 5 stars

Amy was really helpful

Amy was really helpful and knowledgeable straight to the point exactly what you need in times like this. Keep up the good work 👍

3 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for your feedback.

We’re delighted to hear that Amy was helpful, knowledgeable and able to get straight to the point when you needed support.

We’ll be sure to pass your kind comments on to her.

Thank you for taking the time to recognise Amy’s hard work and for your kind words!

Kind regards,

WarrantyWise

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ **5-Star Service

⭐⭐⭐⭐⭐ **5-Star Service – Absolutely Outstanding!**

I cannot praise Senior Team Leader Angela highly enough for the excellent assistance she provided in resolving an issue with the warranty claim for my daughter’s Ford Fiesta.

From the very beginning, Angela’s communication was outstanding. She was professional, helpful and understanding, and kept us informed throughout the process. The issue was dealt with quickly and efficiently, initially through the chat service and then with a follow-up phone call, which made the whole experience feel personal and reassuring.

Angela went above and beyond to get the matter resolved, and the level of customer service was genuinely **110%**. What could have been a stressful and frustrating situation was handled smoothly and professionally.

A huge thank you to Angela and the team. Based on this experience, I would highly recommend this company to anyone. **Excellent communication, excellent customer service and a fantastic outcome!**

2 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Afternoon,

Thank you for your feedback.

We’re absolutely delighted to hear that Angela went above and beyond to help resolve the issue with your daughter’s Ford Fiesta warranty repair. It’s wonderful to know that her communication, professionalism and understanding made what could have been a stressful situation feel smooth and reassuring.

We’ll be sure to pass your kind words on to Angela. We’re sure she’ll be thrilled to know that her dedication and 110% customer service made such a positive difference.

Thank you for recommending WarrantyWise and for taking the time to share your experience with us!

Kind regards,

WarrantyWise

Rated 1 out of 5 stars

Waste of money

Waste of money, do not pay out on components that are clearly advertised in their policy document. Do not give an explanation as to why not. Total scammers.

1 September 2026
Unprompted review
Warrantywise logo

Reply from Warrantywise

Good Morning,

Thank you for taking the time to leave us a review.

We’re very sorry to hear how disappointing this experience has been and appreciate you raising your concerns with us.

This isn’t the level of service we aim to provide. We’d like the opportunity to look into this fully and help resolve the matter.

Please contact us at reviews@warrantywise.co.uk with a few details, and we’ll take this forward as a priority.

Kind regards,

Warrantywise

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