W and P Compliance Reviews 

691
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being thorough, supportive, and knowledgeable, making them feel at ease and providing valuable advice. The service provided is frequently described as professional, reliable, and informative, with many appreciating the clear sharing of information and objectives. People also highlight the excellent user experience, noting that processes are relaxed, calm, and easy to understand, with content delivered effectively and without jargon. However, some customers also noted that while the information was very educative, it could be a bit more interactive.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that information is... See more

Service

Users describe positive interactions with service, highlighting the professionalism, thoroughness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very impressed with Marianne, she was very thorough, fair and supportive. She was very supportive and made staff feel at ease with her, she gave us such in-depth feed back with supporting materi... See more

Rated 5 out of 5 stars

Very happy with overall service! Completely felt at ease with Marianne, such a lovely lady and very informative. As a first time registered manager Marianne was able to offer so much advice and know... See more

Company replied

Rated 5 out of 5 stars

Great external audit of our home care service. We used W&P audit / mock inspection service to check that we are on the right track with compliance. Marianne who was assigned as our auditor was very th... See more

Rated 5 out of 5 stars

I would like to commend Lorna Lyons Smith for her support and guidance during my preparation towards a CQC Registered Manager/Nominated Individual interview. Lorna's professionalism and knowledge shon... See more


Company details

  1. Consultant
  2. Business to Business Service
  3. Education Center

Written by the company

W&P Compliance Centre provides Compliance & Training Courses for Health & Social Care Services including Care Homes, Nursing Homes, Domiciliary Services, Learning Disability, Supported Living, and other non hospital based community services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

691 reviews

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4.9

All reviews

(691)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I knew most of this information

I knew most of this information, but I learnt a lot too, and was reminded of others. Also made me realise there were things we might need for evidence that I hadn't thought of.

15 July 2024
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Reply from W and P Compliance

Thank you for the feedback Janet glad you found it useful and to help you consider things that you hadn't previously thought of - that is what the course is designed for.

Rated 5 out of 5 stars

I had an exceptional experience with W…

I had an exceptional experience with W & P Training's start-up package for policies acquisition and registration with the CQC. Lorna, my mentor, was outstanding - her knowledge, professionalism, and enthusiasm were impressive. She was always available to offer support when I needed it, and went above and beyond to ensure I felt confident and prepared. The entire team at W & P are friendly, approachable, and affordable. I would highly recommend their services to anyone starting out in the sector

11 July 2024
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Reply from W and P Compliance

Thank you Dennis for the great feedback and thank you for the recommendation

Rated 5 out of 5 stars

Great training - very accessible

Great training, very informative and examples of how we can improve practice and prepare for the new inspection structure with CQC.

26 June 2024
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Reply from W and P Compliance

Thank you for the feedback glad you found it useful

Rated 5 out of 5 stars

Helpful

Helpful, friendly, straightforward to understand.

3 July 2024
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Reply from W and P Compliance

Thank you for the feedback glad you found it useful

Rated 3 out of 5 stars

The session offered a clear insight of…

The session offered a clear insight of what to plan for. I must say I don't particularly enjoy training online, I find it very distant. However content was useful and helpful.

26 June 2024
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Reply from W and P Compliance

Thank you for the feedback glad you found it useful

Rated 5 out of 5 stars

Really useful training

Really useful training, the trainer knew their stuff and I enjoyed it.

25 June 2024
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Reply from W and P Compliance

Thank you for the feedback glad you found it useful

Rated 5 out of 5 stars

Best Policy and Compliance Management company

I am thrilled to share my incredible experience with W&P, particularly with my adviser, Lorna. As a single mum striving to build a promising future for my family, finding the right guidance and support was crucial, and W&P delivered beyond my expectations.

Lorna has truly been an angel sent from heaven. From the very beginning, she has provided personalized assistance that has been instrumental in my journey toward success in my new business path. Her unwavering support and availability have been nothing short of phenomenal. There were moments when I felt overwhelmed and on the brink of giving up, but Lorna was always there, ready to talk me off the ledge and guide me back to clarity and confidence.

Her encouragement and belief in my abilities have pushed my confidence to new heights. She has not only educated me on the nuances of running a business but has also empowered me to believe in myself. Lorna's dedication to my success is evident in the countless hours she has spent advising and mentoring me. She has been a constant source of motivation and strength, ensuring that I never lose sight of my goals.

I honestly owe everything I have achieved so far to Lorna. Her expertise, compassion, and relentless support have transformed my business and my outlook on what I can achieve. W&P has truly exceeded my expectations, and Lorna is a remarkable individual who deserves all the praise I can give.

For anyone seeking personalized, empathetic, and knowledgeable guidance, I wholeheartedly recommend W&P. And if you have the privilege of working with Lorna, consider yourself exceptionally fortunate. She is amazing and has made an indelible impact on my life and business.

Thank you, W&P and Lorna, for helping me reach new levels of success and confidence. I can't stop singing your praises because you have genuinely changed my life for the better.

7 June 2024
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Reply from W and P Compliance

Thank you for that comprehensive feedback Sadia and so pleased we could help you - Lorna says Hi

Rated 5 out of 5 stars

Best in the business!

The whole experience from the first phone call was great, all contact was quick and efficient. An all round great company.

17 May 2024
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Reply from W and P Compliance

Thank you for the kind words, its great to know our customers are happy.

Rated 5 out of 5 stars

information

well organised, packed with useful information and examples to use a a guide

9 May 2024
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Reply from W and P Compliance

Thank you for the feedback glad you found it useful

Rated 5 out of 5 stars

Did the CQC new way of inspection…

Did the CQC new way of inspection training today, found it very informative and gained lots of new ideas to continue moving our service forward.

9 May 2024
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Reply from W and P Compliance

Thanks Scott glad you found the webinar useful look out for updates coming soon

Rated 5 out of 5 stars

Excellent team

Excellent team, very helpful, knowledgeable responsive.
Sometimes we tend to get frustrated when we have to do the hard work by adopting the policies to suit our organisation needs, but you will never be disappointed.

Thank you W&P

9 May 2024
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Reply from W and P Compliance

Thanks for the kind words Lorris we really appreciate that. The new policy portal which is imminent will make managing the policies so much easier.

Rated 5 out of 5 stars

CQC single frame inspection review

The webinar was energetic and passionate and shared personal experiences, encouraged participant's engagement throughout the webinar. the webinar was included comprehensive details.

9 May 2024
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Reply from W and P Compliance

Thanks Wigdan glad you found the webinar useful look out for updates coming soon and Thanks for being such a loyal customer

Rated 5 out of 5 stars

Useful webinar

It was quite useful for me, I have now better and clear understanding of how the CQC will inspect the services and what can we do to meet the regulations.

9 May 2024
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Reply from W and P Compliance

Thanks Gabi glad you found the webinar useful and its helped you understand the new SAF - look out for updates coming soon

Rated 5 out of 5 stars

Marianne provide very helpful training…

Marianne provide very helpful training in relation to the Single Assessment Framework. This has really helped us to have clarity around the compliance expectations from CQC and from this put an action plan together for any gaps in evidence we have identified.

22 April 2024
Unprompted review
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Reply from W and P Compliance

Thanks for the feedback Linda and glad you found the training useful. Marianne passes on here best wishes

Rated 5 out of 5 stars

W&P Compliance, Professional Superstars

W&P Compliance have given me the tools I needed to take my business to the next level. With their all inclusive business package, I've been able to build my business with up to date knowledge, support with P&Ps, and been given a much needed confidence boost. The communication from start to, well, we aren't finished yet, but it's been to a high standard and I have nothing but praise for the members of the team who I've had the pleasure of speaking with. I look forward to continuing the service in due course, thank you.

13 March 2024
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Reply from W and P Compliance

Thanks for the feedback Stacey and really pleased that you are so happy with the support you have received to date. Its important to us that we know we are doing the right thing so thanks again and we look forward to supporting you in the future

Rated 5 out of 5 stars

I have been a client for W&P for more…

I have been a client for W&P for more than a year now and due to their professionalism I rate them very highly. The Sales staff are always friendly and their documentation is thorough, well presented and presented ontime. I give special mention to Keith who always has time to explain a task to full understanding before final presentation. I cannot recommend W&P Assessement and Training highly enough. Best team to work with.

12 March 2024
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Reply from W and P Compliance

Thanks for the kind words Fannuel we really appreciate the feedback. We look forward to continue giving you excellent service in the future. Keith

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