Very happy with overall service! Completely felt at ease with Marianne, such a lovely lady and very informative. As a first time registered manager Marianne was able to offer so much advice and know... See more
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Review summary
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Reviews shaping this summary
Big thank you to Lorna at W&P for helping me get through the whole CQC registration process! She has excellent knowledge, experience, always keen to help and made everything way less stressful than I... See more
We had a Mock CQC inspection with Marianne. This is the 3rd year we have used them and it's been great to have such a professional inspection completed. All three were unannounced for the RM's. Mari... See more
Company replied
I was very impressed with Marianne, she was very thorough, fair and supportive. She was very supportive and made staff feel at ease with her, she gave us such in-depth feed back with supporting materi... See more
Company details
Written by the company
W&P Compliance Centre provides Compliance & Training Courses for Health & Social Care Services including Care Homes, Nursing Homes, Domiciliary Services, Learning Disability, Supported Living, and other non hospital based community services.
Contact info
Grosvenor Road 3, DT4 7QL, Weymouth, United Kingdom
- 01305 767104
- info@wandptraining.co.uk
- www.wandptraining.co.uk
Delightful experience
Having Marianne inspecting our homes was a delightful experience. Marianne delivered an exemplary standard of inspection practice throughout her recent MOCH review.
She communicated clearly, asked well‑focused questions, and created an environment where staff felt comfortable sharing information openly. Her ability to balance rigour with approachability ensured that the inspection process was both robust and collaborative.
Marianne’s attention to detail was evident in the precision of her observations and the clarity of her feedback. She identified strengths with specificity, recognising good practice in a way that felt meaningful and motivating. Where areas for improvement were noted, she framed them constructively, offering practical suggestions that supported learning rather than criticism.
Her professionalism, consistency, and calm demeanour contributed to a smooth and well‑structured inspection.
10 April 2026
Unprompted review
Reply from W and P Compliance
We truly appreciate your detailed and generous feedback. It’s wonderful to hear that Marianne delivered a professional, balanced, and supportive mock inspection experience, recognising strengths while offering constructive and practical guidance for improvement. We’re proud to have her on our team. Thank you for sharing your experience!
We had a Mock CQC inspection with…
We had a Mock CQC inspection with Marianne. This is the 3rd year we have used them and it's been great to have such a professional inspection completed. All three were unannounced for the RM's.
Marianne was brilliant, very professional and a fantastic help.
7 April 2026
Unprompted review
Reply from W and P Compliance
Thank you so much for your continued trust and your lovely feedback! We're delighted to hear that your mock inspections have been such a positive experience over the years. Marianne will be so pleased to know she made a difference — we really appreciate your ongoing support
Very happy with overall service
Very happy with overall service!
Completely felt at ease with Marianne, such a lovely lady and very informative. As a first time registered manager Marianne was able to offer so much advice and knowledge about going forward. Very happy with overall result and how quickly the company has responded and sending over the draft audit.
23 March 2026
Unprompted review
Reply from W and P Compliance
Thank you so much for your lovely and detailed feedback! We're delighted to hear you felt at ease with Marianne and that she was able to provide helpful advice and guidance, especially as a first-time registered manager. It’s great to know you were happy with the service and the prompt turnaround. We really appreciate you taking the time to share your experience 😊
Clear sharing of information and…
Clear sharing of information and objectives.
The information was shared in a clear and understandable way that was easy to understand.
25 March 2026
Reply from W and P Compliance
Thanks so much for your review! Great to know the session was clear and easy to follow — we’re glad it worked well for you.
good content
25 March 2026
Reply from W and P Compliance
Thank you for your feedback! We're so pleased you found the content useful.
Well presented and very informative.
25 March 2026
Reply from W and P Compliance
Thanks so much for your review! Great to hear the presentation worked well for you.
Reply from W and P Compliance
We appreciate your feedback. It’s good to know you received the information you needed. Thank you for choosing W&P!
Reply from W and P Compliance
Thank you for your lovely feedback! We're so pleased you found the presentation and information excellent. 😊
Essential updates for registered managers and leaders
Relevant updates to regulatory frameworks and inspection processes in order to prepare for "assessments" of services.
25 March 2026
Reply from W and P Compliance
Thanks so much for your review! We're glad the session provided useful and timely updates to help you prepare for regulatory assessments. Great to have you with us!
Marianne - CQC assistance
Marianne visited the home at the request of the Care Manager. She was very professional , understanding and knowledgeable about CQC requirements. Marianne was very supportive to the manager, staff and very friendly and attentive to the residents. Overall it was an excellent experience with Marianne as she consistently gave great advice and suggestions on how improvements could be met.
Very understanding lady with excellent communication skills that made us all feel at ease throughout the day.
Great company with an excellent assessor.
13 March 2026
Unprompted review
Reply from W and P Compliance
Thank you so much for your wonderful and detailed feedback! We're delighted to hear that Marianne provided such a professional, supportive, and positive experience for your team and residents. It’s fantastic to know her knowledge, communication, and approach helped everyone feel at ease while supporting meaningful improvements. We’ll be sure to pass on your kind words — they’ll mean a lot to her!
Reply from W and P Compliance
We appreciate your feedback. It’s great to know the session was clear and well delivered. Thank you for joining us!
Reply from W and P Compliance
Thank you for your lovely feedback! We're so pleased to hear you found the webinar informative and helpful, and that Lorna’s knowledge made a positive impact. 😊
Presenter stays on topic
Presenter stays on topic - is clear and concise. Keeps audience engaged. I was able to gain the information I needed to progress learning / performance.
25 February 2026
Reply from W and P Compliance
Thanks so much for your review! Great to hear the presenter kept things clear, focused, and engaging — and that you were able to take away what you needed to progress.
Reply from W and P Compliance
We appreciate your feedback. It’s wonderful to know the CPD webinar met your expectations. Thank you for joining us!
What is great about this company is…
What is great about this company is that my consultant keeps me well updated with what going in the industry.
12 December 2025
Unprompted review
Reply from W and P Compliance
Thanks so much for your review! It’s great to hear our CQC consultant is helping you stay current and informed — that’s exactly what we aim for.
Thanks to Marianne form Karen Martin and team.
I would like to Thank Marianne for her encouragement and support through our Audits. Marianne has given me the confidence to continue my improvement knowing that what we are doing is correct and we are progressing and improving our service. Marianne was professional and supportive, kind and encouraging. Thank you for your knowledge and support throughout.
Kind Regards
Karen
7 January 2026
Unprompted review
Reply from W and P Compliance
Thank you so much for your kind and thoughtful feedback, Karen. We're absolutely delighted to hear how much Marianne’s support has meant to you. It’s wonderful to know she has helped build your confidence and supported your ongoing improvements — she will be so pleased to read this. Wishing you continued success on your journey, and thank you again for your lovely words! 😊
Highly recommend
Very informative and explanatory, lots of useful information . Lots of work to be done but definitely it does make more sens.
3 December 2025
Reply from W and P Compliance
Thanks so much for your review! We're really glad the training helped bring clarity, even though there’s a lot to consider. It’s great to hear it’s starting to make sense — that’s exactly what we aim for.
Information was helpful and…
Information was helpful and informative, whilst reenforcing the good work being completed
3 December 2025
Reply from W and P Compliance
Thank you for your lovely feedback! We're so pleased to hear the session was helpful and informative, and that it reinforced the great work you're already doing. Keep up the fantastic work!
Reply from W and P Compliance
Thanks so much for your review! We're glad you found the training informative, and we’ll certainly take on board your feedback about adding more interaction to future sessions.
Lots of information I can implement
I feel I need to ensure my staff team have more information regarding questions Cqc will ask them and inform staff of standers more often
3 December 2025
Reply from W and P Compliance
Thanks for the 5 star feedback Jessica. We also have a CQC webinar dedicated to staff you may be interested in: https://www.wandptraining.co.uk/cqc-compliance/cqc-compliance-training/inspection_webinar/
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