Waltons Reviews 

Superb quality. A bit of hassle as delivery of wrong log cabin. But Waltons picked up wrong cabin and delivered new one reasonably quickly considering I live in northern Ireland. Cabin very solid and in feels quality in every way from floor, windows etc to roof. Only issue was getting my son to help me build it. Lol. Not that easy to build but we took our time and are very happy with the results
Couldn't be happier.
Next thing I need is a greenhouse and I won't be buying from any other company.

I bought a playhouse and am delighted with it as are the children.
I ordered it,paid for it, it was delivered on the date l requested then fitted also on the date l requested, the two men that came to put the playhouse together were polite and quick. Very pleased.

Easy to follow instructions and everything split into separate bags as required, a very simple build. Thank you

The woodsman shed and Wessex summerhouse are good quality. The instructions are clear and was pretty easy to construct.
They look great, and the pre-painted option was a great time saver and was done to a good standard. Upgraded felt is much better.
Overall very happy and would use them again.

Ordered from these guys and the item came extremely quickly. The delivery driver was excellent and kept me in the loop with regards to delivery times and so on. One item was missing, however when contacted the customer service a replacement was sent immediately and came within two days. I would highly recommend this company

Not happy about the comms or the way they managed an order.

We bought the summerhouse in April, it's now July, I think that speaks for itself. First the base we bought arrives with no screws, then some screws but not all screws. No printed instructions, We build the base and let them know, supplying all the info they asked for. Next summerhouse installation. First time was a no show, then the next time they arrived but with no summerhouse. This time, they arrive and won't build the summerhouse because they don't like our base, despite us fulfilling all the criteria they asked for. They want to charge for a redelivery, can we charge them for wasting our working days twice? Just awful. And no accountability. I am in contact with customer service and they are aware of my complaint. I will update this accordingly.

Really good communication from Walton’s and the delivery team. Easy to assemble with plenty of screws and easy to follow instructions.

Very happy with my greenhouse shed so far. Delivery wasn't the smoothest as didn't roll up the 1st day (problem with van apparently although didn't know until later). Then received email/message to say it would be delivered 2 days later but it actually rolled up the next morning very early. Still received further email/message to say it was being delivered the following day!

I’m absolutely in love!! We bought a summer house from Walton’s and it’s great I even had a log burner installed. The wood is good quality I did have a bit of trouble with one piece of wood slotting together but we just had to cut a piece the it fit perfectly so other than that it was easy to put up. For the price I would definitely recommend!

We absolutely love our log Cabin .. It was so easy to put together. We spend so much time in here.

Great service delivered right on time. My son built it with no problems very pleased with the quality.

Everything was good, what was expected only and would highly recommend. The only bad thing was it was delivered at 6am and I got the notification at 6.35am so had to get up quick

Ordered, didn’t arrive on date advised when taking money. Arrived over a month later. Haven’t had the opportunity to assemble yet, based on prior performance wouldn’t be surprised if wrong / damaged product has been sent. Incredibly Inconvenient, would actively discourage using company in future all.

I ordered a 7x3 overlap bike shed. It was advertised as being 7ft x 3ft, but it was only 6ft 4 inches wide. When I contacted customer services they told me that the product was as described to approximate dimensions but it was nowhere near. They insisted the correct dimensions are in the specifications but they aren’t. The timber was also warped and in poor condition, and despite me sending photographic evidence of this they refused point blank to refund my money and take it away. I would not buy anything from this company again and would recommend nobody else does either.

FOLLOWING YOUR RESPONSE, the exact dimensions aren’t in the specifications, as I discussed with you at great length (your customer service operative even agreed they weren’t in there), I asked you to point out exactly where they were and you then started to ignore my emails. As for the timber, I’m aware that wood is a natural substance but thanks for clearing that up, this isn’t a storage or transit issue, it’s just extremely bad quality. Toni in the refunds department has clearly been on her obsinance training course recently. Anyway, as I said, it’s not about the money, it’s about being ripped off. As previously stated, I wouldn’t touch this lot with a barge pole. The worst bit was it took a month to get here for me to find out it was a pile of junk.

Good product excellent after sales experience when one of the components was faulty.

The ordering, processing and delivery were all ok.
Installation was fairly straightforward.
As with most cases it’s the after sales that I have issue with.
Huge gaps gave appeared between some wall planks on the summerhouse (25mm etc.).
I asked for some advice but was told this was normal.
The replies to my query were just a couple of sentences ending with “ as per instructions” or “as per our warranty”
I was hoping for a little more help and interaction.

The purchase was smooth , but there were so many parts missing , and even though I purchased a base and were meticulous that it was level , lots of the panels were warped causing problems, we had to add wood to cover gaps that were created by warps. There were nails that had been nail gunned which is fine but lots were sticking out enough to catch your hands. Lots of wood was missing ie there wasn't enough wood to do the facia supplied so we had to use the wood for the decking to finish the facia ! Screws for the shed door were too long even though used size stated and even the shirt ones too long ! And very knotty wood!! With the heat I can see daylight through one point in the side panel !
Basically the quality of the Corner summerhouse with side shed I received was very disappointing for the money.

I’m writing this in behave of my mum. She ordered a summer house from Waltons and waited over 2 months for this to be delivered. She paid extra for the painting of the summer house and for it to be fixed together. They arrived and fix the summer house. The veranda part was green and the rest of the summer house was grey which was the colour my mum had chosen. My mum called three times and all they said was, you need to wait for a date. She finally got annoyed and received the part to be replace for it to show up not painted AT All. The guys arrived today to fix a part that was not needed, they were unable to do anything as it needed to be replaced by a painted part. They were shocked to see the summer house handles, screws were not straight, split wood from where the nails were banged in and the paining very patchy. We didn’t complain about this because as far as we were concerned we felt it hadn’t been finished.
My mum is very disappointed with the customer service as they clearly aren’t able to deal with complaints effectively and the installation was appalling. Hopefully you will have better service than my mum had received and I am hoping that this will generate a call rectify the appalling overall service my mum has received so far.

Less parts and easier instructions

Delivery was on time as scheduled, driver was helpful and unloaded the cabin efficiently and too through to rear garden. As this is a log cabin it comes in component form. It was very easy to erect and all parts fitted very well. The quality is very good for the price and I am very pleased with the finished cabin.
I would recommend Waltons on every level.