Walton & Allen Reviews 

91
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Walton & Allen manage 2 property’s of ours. We are extremely happy with them. Annie has helped me so much! She is extremely supportive, helpful and efficient! And also super patient. Thank you!

Rated 5 out of 5 stars

The best thing about Polly is she ‘does what it says on the tin’. 1. Returns your calls, this goes a long way to building a good customer relationship 2. Chasing up and following thing... See more

Rated 1 out of 5 stars

No star if possible. One of the senior staff thinks he personally owns the properties he is supposed to sell for his customer. After he has “screened” you during your first call he will “allow” or “di... See more

Rated 1 out of 5 stars

Partnered with Walton & Allen to help residents run a block of flats in Nottingham. They started off OK but it felt like they did lots to woo us to get our business but then the service went downhill... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Walton & Allen are Estate Agents in Nottingham, providing free property valuations, mortgage advice & lettings services. See how our estate agents services can help you buy & sell your home.


Contact info

3.7

Average

TrustScore 3.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(91)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I'd suggest avoiding this company like…

I'd suggest avoiding this company like the plague.... or is Ebola the latest nasty?
Numerous failings in their management process, with failures to provide information in adequate timescales.

Guaranteed to slow down the complaints process until you give up and prevent recovery of your deposit. So I guess I'm another person that still hasn't seen their deposit after over a month.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Incapable of managing a rental fairly.

Incapable of managing a rental fairly. Happily breaching many of their mandatory Code of Practice requirements as dictated by their membership of TPOS. Don't expect to see your deposit!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Annie @ Walton & Allen - Thank You!

After almost three years renting our first home, we have just finished our tenancy with Walton & Allen and we honestly could not have asked for a better experience.

As first time renters, everything felt quite new and sometimes overwhelming at the start. However, Annie made the whole process smooth, reassuring, and stress free. She was always approachable, responsive, and genuinely supportive whenever we had questions or any issues arise during our tenancy.

Annie consistently dealt with problems quickly and professionally, and we always felt listened to and respected. It made such a difference knowing we had someone reliable and understanding as our main point of contact.

We truly enjoyed our time in our first home and are very grateful to both Walton & Allen and especially Annie Cording for making those three years such a positive experience.

We would absolutely recommend them to other tenants, especially anyone renting for the first time.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid

I was a tenant im one of their properties for 4 years. Throughout my tenancy I had issues with black mould, flooding bathrooms, damp walls, leaking taps, mould embedded in the window seals, broken windows. When they want something from you like rent and to do their checks they expect instant response, when its something they are contractually obligated to sort they will take months. They will evicit you using a section 21 withoutstandinf issues and re rent the property put for way more. They are ran by an incompetent director Joe Walton with other useless employees like Brent Weightmen, they cant communicate or hold themselves accountable for anything. After they evicted me they tried to steal my deposit and spent 4 months trying to get it back, the useless idiots didnt even upload evidence to fight their claim. Awful through and through. Landlords if you want a good service and a good relationship with tenants avoid them at all costs. Tenants try renting elsewhere. When will these criminal agents get shown some justice.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Annie found my tenant for me
I would highly recommend using this company they are very helpful and efficient. Annie is very responsive to emails and calls and extremely helpful
I chose this company because they answer your initial enquiries promptly and helpfully unlike some other companies I contacted
Would highly recommend

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Good morning

Thank you Walton and Allen and team

Good morning Rob

I had my washing machine and fridge freezer fitted in by Rob and his colleague. I had such a lovely experience. They were very professional and carried out the job successfully. Thank you Rob and team. I highly appreciate the quick response with my issues.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Walton & Allen and Polly.

Thank you Walton & Allen and Polly.

Dear Polly,

We recently purchased a property and met Polly Rayson. Thank you so much for the efforts, all the calls, emails & all the hard work & efforts that you have put into closing the deal. We really appreciate your time and consideration. We wish you good luck for future deals.

Best wishes
Kanika and family.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, professional service

Walton & Allen dealt with my property sale. The service provided by Polly and Joe was excellent, friendly and professional, and I was kept informed throughout. Highly recommended!

28 March 2025
Unprompted review
Rated 4 out of 5 stars

Annie Cording makes it look easy

Walton & Allen manage my property, with Annie Cording my main point of contact in the team. Annie always comes off as extremely professional with very timely responses no matter the nature of the query. My experience has been largely stress free with Annie's conscientiousness and quick actions.

7 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look