Walmart Canada Reviews 

2,813
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 259 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with customer service, finding it unhelpful and difficult to reach. Customers frequently encountered problems with online orders, such as undelivered or incorrect items. The delivery service was often criticized for being unreliable, with items arriving late, damaged, or not reaching the recipient. Reviewers also reported issues with product quality and unhelpful staff. However, some customers reported positive experiences with certain products and noted fast delivery. A few people also praised specific staff members for providing excellent service.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some expressing satisfaction with certain items like... See more

Order

Customers consistently note negative experiences with order, citing issues such as cancellations without... See more

Customer service

Users describe negative interactions with customer service, often citing a lack of authority and unhelpful... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service, citing frequent issues such as lost... See more

Staff

People report negative experiences with staff, citing issues with rudeness, unprofessionalism, and a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Walmart use to carry a decent plus size section at the St. Jacob's ON location. Not anymore, they have moved whatever clothes to a very small location while expanding the regular fit. I know Karen Sco... See more

Rated 1 out of 5 stars

Walmart really needs to review its customer service procedures. There is no way to resolve issues with online ordering. All you get is AI responses. Even in the store itself there is no way to speak w... See more

Rated 1 out of 5 stars

DO NOT GROCERY DELIVERY ORDER. Edmonton, Kingsway, first time online grocery delivery order. Completed online order at 6 am. Took 10-11 am slot. 10:55 recieved delay of order text.I decided to cancel... See more

Rated 1 out of 5 stars

Don't bother doing a curb pick up at the Hawkesbury location. We've had various issues on pick up. Order didn't drop into the system this time. Prior orders were, can't find it, it's not ready, pleas... See more


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1.4

Bad

TrustScore 1.5 out of 5

3K reviews

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1.4

All reviews

(2,813)

264 reviews in the last 12 months

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Rated 1 out of 5 stars

Return article

I want to return article, only possible via carrier not in store.
After receiving confirmation of the pickup, this company canceled five times for different reasons. I contacted seven different people to reschedule, and each had a different excuse.
Walmart made it impossible to return the article. Si I cannot have my refund.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Don't bother ordering

Don't bother ordering, they won’t send you the correct item. I made the mistake of ordering 5 times and 5 times I have got the wrong item. I’m sure this is a bait and switch method to send you items nobody wants in the hopes that you keep the incorrect item. This is a serious problem with Walmart. At least on FB market place you can see reviews from supplier before deciding to order from them.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

300.00 air conditioner DUMPED on the step in the pouring rain.

I ordered a portable air conditioner. It was to be delivered on April 16. On April 13 I looked out the window and it was setting on my doorstep in the poring rain. NO phone call, no email, no text , no knock on the door, no door bell ...just dumped. The box was soaked, the manual and paperwork was soaked and THE MACHINE was soaked. I contacted Walmart CHAT and was just cut off half way through. Walmart could care less. THIS is Walmart customer service now. Temu and Amazon let you know your package is delivered so you decide.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

2 weeks after paying 89.00 plus taxes…

2 weeks after paying 89.00 plus taxes for yearly membership for delivery I see there advertisement get yearly membership for 39.00 dollars what the #### is that I'm already a member they should be offering members the same not cool

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Double Delivery Fees Issue

Hello,
I am a very frustrated customer and I need an explanation for an ongoing issue with my Walmart orders.
Every time I try to order non-grocery items, I am being charged a second delivery fee. I do not understand why this keeps happening. It feels like I am being forced to pay double delivery charges for a single order.
What is even more confusing is that many of these items are not unusual or rare products. I have tested this multiple times with over seven different toothpaste options, and they are all available. I have also seen the same issue with Brita water filters, laundry detergent, and other basic household items. These are standard products, not special orders.
So if these items are available, why am I still being told that they come from a different warehouse and must be delivered separately, resulting in extra fees?
This is becoming very frustrating as a customer. It feels inconsistent and unfair, and I am being charged more simply depending on how items are categorized or shipped.
I would like a clear explanation of:
Why this happens so frequently
Why non-grocery items are separated this way
And why I am repeatedly required to pay double delivery fees
I am a loyal customer, but this experience is making me very dissatisfied. I need this issue addressed.
Thank you.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a bed on line from Walmart

I ordered a bed on line from Walmart. Opened it a few days later .The box was missing 23 items .head board, inside slats . Called to have it returned .they wanted me to take it back to store. I am 70 its heavy and I don't drive. I been waiting a week for them to pick it up and get a refund. NOTHING

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Before Covid Walmart Ottawa train…

Before Covid Walmart Ottawa train yards.
Was my go too store.
Then things changed, drastically especially the past two years.
Customer service went,way way down cleanliness went out the door.
Many employees don't smile,or ask if we need any help.
Then they did a, totally new store very nice.
But the customer service,has not improved as far as I'm concerned.
In the past couple,of months I have approached several employees.
On the floor jus, walking around doing things
3/4 of them male,and female could not speak.
Any English or French, especially this city the capital of Canada.
Should be able to, speak at least one of.
The official languages, before being Employed.
Especially like Walmart Canada,but this is not happening.
I am very disappointed,in Walmart Canada they.
Are not giving customers, the language they speak.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

New phone plan

Hi, my name is Pat, l went to to the Walmart in stoufville Ontario and let me tell you the manager at the electronics store was such a great help to me. I needed to get a new phone plan. It was a great experience .His name is Suthan.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Walmart used to deliver to me but not any more

Walmart used to deliver to me but not any more.
I would rather buy from Walmart than Amazon but after a postal code change and Walmart not updating their database I got screwed around. Now they just state they won't deliver. I'm not that far (less than 20 km) but their screwing around after the PC change and lack of support trying to fix the problem left such a bitter feeling and now they flat out state they won't deliver. The fact that they were before makes me avoid shopping there even if I am in the area.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Missing items (lots of them)

Two times I ordered from them, didn't get what I paid for and had to wait 3-5 business days for my money back. I have only ordered from the three time total. Twice wrong? Not great.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Price Changed Drastically from Online Display to the Cart.

Saw a computer online during the afternoon and decided to purchase it. Showed a price and when I put in my cart the price drastically went up higher. So I decided to go out of the website and try to purchase later in case they decided to do an update at before 5.00Pm.
When I logged in back to the website 10 minutes later the price displayed was the same price I saw when I was going to purchase it.( the lower price). So I proceed to purchase again and same results, price was much higher than that displayed online for the computer onced I put it in my cart. Called Customer Service spoke to a agent who spent a long time then I asked for her name , she gave me her name. After a while she looked into it and said Oh the price went up yesterday and it takes a long to update. Took hours to update? After I asked for a senior personnel to talk to me. She disconnected the phone. This is very unprofessional and needs to be addressed immediately.More training is needed for agents in Customer service and no store should be changing Prices during the day while customers are shopping. This update should be done at midnight 12am.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

I will NOT shop at Walmart anymore

I will NOT shop at Walmart anymore ! The Delivery service in Burlington Walmart is horrendous. I have had numerous issues and they don’t care ! You call customer service and they don’t care ! No resolve ! Then in the store at Burlington Walmart there were issues with my gift card. 8 Walmart employees could not help me . The assistant manager had an huge ego and was rude !

Walmart needs to train there staff especially the men . The majority of the male employees are very rude !

26 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered from walmart for delivery and…

I ordered from walmart for delivery and it's been already delayed for a week until now nothing yet. They provided tracking number but useless there is no information where is the package. They don't give any information what is going on. No wonder why all comments here are complaining about their service. It clearly SCAM! RUN AWAY PEOPLE AND DON'T TRY THIS WALMART ONLINE SHOPPING.

17 March 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a vaccum cleaner on February…

I ordered a vaccum cleaner on February 17th and recieved two picture frames instead. I paid $620 for this item. They send some one to pick it up on March 1st.
I had called them several times since.nobody knows what's going on. They keep saying you get your money back in 48 hours and yet that 48 hours to come.
I'm extremely frustrated with their system. Now I need a vaccum cleaner and have no money left. Still waiting!
I finally received my refund last week. It just took a really long time.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great value chips

I just wanted to say that the Great value brand Sour Cream& Onion chips are the best chips I have ever tasted and they are indeed a Great Value!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

i made a purchase with walmart online…

i made a purchase with walmart online and I was charged a delivery fee of $16, the item was $30. More than 1/2 the price of the item. I called them to ask for a refund, I didn't want the item too much for shipping. I was told when it comes to me.... I could return it and get all money back, including shipping. Well when it came they did not refund all of it. I work next door to walmart and will never shop there again!

16 February 2026
Unprompted review

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