I love WAEPA. I was glad I didn't stick with FEGLI for life insurance as a federal employee - it was much more expensive for less benefits, in my experience. WAEPA has been terrific. I've gotten a... See more
Company replied
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See what reviewers are saying
I received the email about the WAEPA scholarship grant. I forwarded the email to my daughter, she followed the instructions and received the award. I'm so glad WAEPA has the program, it will really he... See more
WAEPA is by far the best life insurance I’ve ever had. I feel very fortunate I’ve been able to secure their services. Their customer service is top-notch, as well. Lastly, my son, a rising second y... See more
I switched from FEGLI to WAEPA. I'm spending an amount that's very reasonable to me for the right amount of coverage. Switching was easy. Also, my high school graduate earned a WAEPA scholarship,... See more
Company replied
Company details
- Association or Organization
- Disability Insurance Company
- Federal Government Office
- Life Insurance Agency
- Non-Profit Organization
- Term Life Insurance Provider Company
Written by the company
Worldwide Assurance for Employees of Public Agencies, Inc. (WAEPA) is a 501(C)(9) nonprofit organization, not an insurance company, committed to promoting the health, welfare, and financial well-being of Civilian Federal Employees. WAEPA was founded in 1943 and has been providing Group Term Life Insurance, exclusively to current and former Civilian Federal Employees since then. Today, WAEPA has a membership of more than 50,000 Feds and their families.
Contact info
433 Park Avenue, 22046, Falls Church, United States
- (800) 368-3484
- membership@waepa.org
- www.waepa.org
4.5
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Well... don't expect an RE to your call or email.
Well, I've had a plan through my father for many, many years. Turned 18 and it became my own plan. I'm now married, so I decided to add on my husband and the person I spoke with said it would be best for him to have his own plan. Cool! Fine! .. But it's taken MONTHS to get each step done. I have a thousand questions and there has been zero communication. I now see from the other reviews and comments that this is not uncommon. I'm sticking with it because it's a good price and I have that "in" so I don't want to loose a spot. But goodness! It can't be that hard to send a simple email back or maybe a letter in the mail now and then! I have no idea how much or when my next bill is, but the on line amount is my old plan... It's all very disorganized, but I hope that once I finally get it sorted, I'll just pay the amount each year and our accounts can just sit there...
I noticed there were actual customer service responses on this website, so I was hoping to find someone to help me because the two representatives I've been working with don't respond.
4 October 2018
Unprompted review
Reply from WAEPA
We’re extremely sorry to hear about your recent experience. I’d like to personally apologize on behalf of WAEPA. In an effort to learn more, may I contact you directly? I'd like the opportunity to speak with you to review your specific application case, as well as find out how we can improve. Your feedback is important to us, as our members are our #1 priority. I can be reached at waepa@waepa.org.
I look forward to hearing from you.
Courtney B.
Member Services Manager
I love WAEPA
I love WAEPA. I was glad I didn't stick with FEGLI for life insurance as a federal employee - it was much more expensive for less benefits, in my experience.
WAEPA has been terrific. I've gotten a dividend rebate every year, so their low price is even lower than it seems when I pay each year. Great customer service and low overhead which is why they offer such competitive rates.
6 September 2018
Unprompted review
Reply from WAEPA
Hi, Zachary! We're so glad to hear that you're pleased with your experience with us. Thank you for your review and for being a valued WAEPA Member!
TERRIBLE Insurance
Terrible customer service. I am so sorry I got sucked into this insurance. The rate goes up DRASTICALLY and benefits decrease. It appears it's a rinky dink type of operation. GO ELSEWHERE or stay with FEGLI as in the long run it's cheaper.
2 April 2018
Unprompted review
Reply from WAEPA
Hi Toni-- We're sorry to hear that you're unsatisfied with your coverage from WAEPA. All of our rates are posted on our website at https://www.waepa.org/federal-employee-group-life-insurance-rates/, and like FEGLI, rates go up in five year age bands. We've been serving Civlian Federal Employees since 1943, when we were established as a nonprofit Voluntary Benefits Association 501(c)(9), formed For Feds, By Feds. Since then, our organization has been serving thousands of Feds just like you around the U.S.
If you still require assistance resolving your concerns, our Member Services team would love to speak with you. Please visit waepa.org or call us at (800) 368-3484 if you have any further needs. Thank you!
Happy Member
I've been a member of WAEPA for the past 16 years and have been very pleased with their service.
22 July 2015
Unprompted review
Reply from WAEPA
Hi Hillary -- Thank you for your review and for being a longtime WAEPA Member! Please let us know if there's anything we can do to further improve your membership with us.
I was shocked to learn that this large company, WAEPA, does not list a telephone number to speak with a customer respresentative !!
I had a simple question to ask them and it was in regards to the annual distribution of a check that is sent to all members and this generally occurs around October of each year.
Mine was either miss delivered to someone else; never sent; stolen out of my mail box, etc. If it was sent to me- then I need them to cancel that check and re-issue a check to me again.
However, of course, the only way that I am going to be able to communicate with them is through this needless REVIEW OPINION OF WHAT I THINK OF WAEPA.
I AM UNHAPPY BY NOT BEING ABLE TO SPEAK WITH SOMEONE.,
J. ROBINSON SAN ANTONIO, TX.
17 DEC 2014
18 December 2014
Unprompted review
Reply from WAEPA
Hi James -- thank you for being a WAEPA Member. We're sorry to hear about your difficult experience getting in contact with us. Since your review, we've made a number of changes to both our website and our marketing materials that should help mitigate any issues in trying to contact us. Please visit waepa.org to see the updated site, or call us at (800) 368-3484 if you have any further needs. Thank you!
Poor Customer Service
BEWARE: WAEPA has poor customer service. Their toll-free line won't allow you to connect to a live representative to ask questions or discuss your existing policy. I just wanted to speak with someone to confirm my beneficiary information, just in case I needed to update it. Their web site also doesn't allow you to access your account information. So I was reduced to sending them an e-mail to their generic e-mail address but I doubt they will send me a response that addresses my primary question. I hate to think what my beneficiaries will have to go through when I die and they have to file a claim.
19 August 2011
Unprompted review
Reply from WAEPA
Hi there-- thank you for your review and for being a WAEPA Member. We're sorry to hear about your difficult experience getting in contact with us. Since your review, we've made a number of changes to both our website and our marketing materials that should help mitigate any issues in trying to contact us. Please call us at (800) 368-3484 if you have any further needs. Thank you!
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