WAEPA Reviews 

I applied for a policy, and it seemed to be a decent deal, except that I have seen NOTHING from them except a bill for the first quarter. When I wrote back that I needed to know what exactly I was purchasing, I was told that they don't send out the policy until they receive payment. Is this for real? How can I pay for a policy of unknown amount, unknown terms and unknown type? I have never heard of such business practices. They are incredibly slow at responding to emails.

Great life insurance company, with affordable rates and good coverage. Customer service is excellent and they offer scholarships to their customers and children.

I switched from FEGLI to WAEPA. I'm spending an amount that's very reasonable to me for the right amount of coverage. Switching was easy. Also, my high school graduate earned a WAEPA scholarship, so being a member is already a great investment.

In June 2024 I sent my required payment to WAEPA, on Jul. 9 that check cleared my checking account. In Sep. 2024 they sent me a letter advising that cancelling my insurance for lack of payment was being processed. I called in to respond and was advised that a correction would be made reinstating my insurance. Each year there has been a designated partial refund of payments to those in "good standing". The company representative advised that I would qualify with the correction. Now it is 12/10 and still no check. Called in again and the representative said the previous was not true and that I was ineligible for lack of standing. I told him this was corporate malfeasance and that my standing should be as reinstated and eligible because it was not my mistake, but theirs. The Rep agreed to move to correct and agreed to send me an email noting what was being done and that receipt of my rebate should happen by the end of the month. Well, as of today's date there has been no contact and no e-mail. William Parke

Regular communication

Simple to use no fuss!

I appreciate getting the rebate each year.

The ease and uncomplicated manner the website and application experience is very well done.

After my husband passed away, WAEPA was sensitive and worked quickly to provide my beneficiary benefit. Thank you.

It was easy to get through the medical check up to upgrade my insurance levels.

Love the company. Dedicated to their customers!

Great experience

It is so nice to have a number to call with folks who are actully helpful. Thank you.

We love WAEPA and the life insurance that is offered. We also have benefitted greatly from the scholarship WAEPA offers for college students. Thank you WAEPA!!

They don't answer the phone. Ever. Like never. Not helpful at all. I'm planning to cancel our insurance because what's the point in having an insurance carrier that doesn't ever respond, answer via phone or email.

The person I worked with, Tamara, was awesome she was very personable, knowledgeable, and absolutely solved the issue I was having!!!!!! A million stars!

I have to send paperwork and have a question. Ive called at all times of day, been disconnected, sent to voicemail, received recorded message to call back later everyones in a staff meeting. I dont believe any review that indicates someone talked to anyone. Just to get my original appt it took 6mo and they lost my mailed application twice. Its like an 800#, a voicemail box, and a PO Box with where you send money. I dont know how you would reach anyone to submit a claim!?!

WAEPA simply does not answer the phone or respond to emails. I have been trying for two weeks at several different times of day and nothing.

WAEPA is 💯 customer service oriented for all members. I have been a member for over 20 years and this organization has far exceeded expectations!! The customer service is quick, professional, and knowledgeable in every aspect!!! Can’t recommend this organization enough!!

I'm writing to express my concerns regarding recent challenges I experienced while attempting to update my beneficiary information with WAEPA.

In October 2023, I mailed my change of beneficiary form. I followed up in November 2023 and I discovered that it was not received. I resent the application via certified mail in January 2024 (confirmed delivery on January 17th). Additionally, I submitted two online applications (receiving confirmations) and faxed the form on January 24th.

Despite these multiple attempts, none of the standard processes seemed to initiate the necessary changes. I followed up with a phone call in late February 2024 and was fortunate to connect with Tamara.

Tamara demonstrated outstanding professionalism and patience while investigating my case. She thoroughly addressed the issues with the online, mail, and fax submissions, ultimately taking personal responsibility to ensure my change of beneficiary request was completed successfully. Tamara is a valuable asset to your team.

While I'm disappointed with the initial challenges, I want to commend Tamara for her exceptional customer service. She turned a frustrating situation into a positive experience. I suggest WAEPA carefully review its beneficiary update procedures to make them more efficient and reliable for clients. Something so simple should not take months to process.