Vuse UK & Ireland Reviews 1,163

I had an issue with an order that didn't arrive. This was handled quickly, and the order replacement process was easy, and the response was fast. Very pleased will continue to shop with vuse

Contacted customer service as I have not received a new device voucher code as part of my subscription. Via email Aferdita sorted it out and ordered the device colour of my choosing. Dealt with quickly and was very helpful.

Great next day delivery service and helpful customer service

Karen B. Was amazing, she helped me with my order that was delivered to the wrong location

I had an issue with the pods I’d bought tasting burnt. I contacted the customer care service who were beyond helpful. Bianca B was especially helpful in this matter. A new vape was sent to me as a replacement for the previous one, and when I continued having this issue, a pack of pods arrived at my house just a few days later and the problem had resolved.

Brilliant device's and flavours. Always there for you should you have a query. Would recommend very highly.

Very simple process to have my faulty pods exchanged. The customer service agent made this all possible through a series of short emails. Always friendly and helpful.

Always easy to deal with, any problems are quickly fixed no questions. I would had hesitate to recommend them

We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M who was very caring and helpful. I have been given a full explanation of what to do in the event of the problem occuring again and a replacement order was sent. Amazing customer service - Thank you.

My order was lost which was confirmed by the courier so I contacted Vuse customer service and Karen B was very helpful to resolve this issue and arranged a replacement quickly. Great customer service, thank you, Karen B. :)

I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.
I spoke to a lovely lady at Vuse who was called YOLANDA from Spain, she was so patient and understanding and helped me go through the process, and to my surprise, I got them cheaper and a free Holder, with free delivery, given to me from YOLANDA
I was so impressed with the fantastic customer service I received today.

Great products, fast shipping, frequent offers & deals & timely, helpful emailed responses to queries & issues fixed easily

I’ve been using your subscription service for over two years, and almost every single month I’ve had issues with delivery. Every time I raise the problem, I’m told to “be patient” and wait. If I’m expected to wait whenever it’s convenient for you, what is the point of subscribing? I could buy the same products from the corner shop when I actually need them instead of relying on your horrible, clunky service.
Almost every month I have to chase either you or your delivery company (Evri), whose service is consistently awful and should honestly be banned. I don’t have time to deal with your customer service or the dismissive responses I receive, as if I’m buying a T‑shirt instead of essential products. It’s unacceptable that I’m putting in more effort than the company I’m paying.
You need to improve your service and your delivery partner. Focus more on your customers than on your money. After everything I’ve dealt with, I want a manager to call me. This has gone on long enough and needs to be handled by someone who can actually resolve it.

I love these pods as they are very discreet and I particularly like the mouth piece. The choice of flavours and strengths is also very good.
Delivery has been very quick.

Thank you

very good customer service specially Alen he was really helpful

Absolutely first class service very patient and understanding customer service helped with both my problems and resolved the issues

I had a problem with my order. Emailed customer services and was resolved within the hour. Great products and customer experience. Keep up the good work snd thank you.

Excellent service, discounted products on subscription and Excellent customer service

Always really happy to help and on the odd occasion when I have needed assistance it has been resolved really rapidly.