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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality and sturdiness of the products, often highlighting their durability and safety features. The staff are frequently praised for their helpfulness, knowledge, and excellent service, making the purchasing process smooth and enjoyable. Reviewers often recommend the company due to the overall positive experience and the long-lasting nature of their purchases. However, some customers also noted issues with customer service, experiencing long wait times, unhelpful responses, or receiving incorrect parts. There were instances where products arrived with missing hardware or faulty components, leading to frustration and delays in assembly.

What people talk about most

Product

Users describe positive interactions with the product, often praising its quality, sturdiness, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as strong, sturdy, and... See more

Staff

People report positive experiences with staff, highlighting many helpful, friendly, and knowledgeable... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting significant... See more

Service

Reviewers mention positive feedback about service, with many praising the quick, efficient, and superb... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Still waiting for our order to be delivered, but we've only heard great things about vuly trampolines. The ordering process and communication about our order status has been easy and quick. Our neigh... See more

Company replied

Rated 5 out of 5 stars

Recently purchased the Vuly Ultra 2 Smal Trampoline. Great size and fit for a townhouse backyard and For a 3 year old. Feels very safe and sturdy. Great customer service for back ordered products with... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We recently purchased the Vuly 2.1 Large and have been extremely impressed. The frame is strong, high quality, and feels very secure. Assembly was simple thanks to the clear, easy-to-f... See more

Company replied

Rated 5 out of 5 stars

Hands down the best customer service I’ve experienced in years. Friendly, informative- Ben knows his products well! I will definitely only be using Vuly trampolines for ever! They are seriously t... See more

Company replied


Company details

  1. Playground Equipment Supplier
  2. Bed Shop
  3. Bicycle Store
  4. Children's Toys Store

Written by the company

Based in Brisbane, Australia, Vuly has been at the global forefront of innovative engineering for trampolines, swing sets, monkey bars, basketball hoops, kids' bikes and many other outdoor play products. For over a decade, we've pushed the limits of innovation, safety and fun. We strive to engineer the world's safest outdoor play equipment. We operate in Australia, the USA & Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Can’t put a price on fun!

Service was great with prompt delivery to a rural area. Great deals meant was good value purchase and really can you put a value on fun!

3 July 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hey Emma,

We’re thrilled with your 5-star review! Thank you for your support and kind words.

Cheers, Yash :)

Rated 5 out of 5 stars

Great addition

We recently purchased a Vuly trampoline, and it’s been a fantastic addition to our backyard. The build quality is outstanding—sturdy, safe, and designed to withstand the Australian weather. Our kids are thrilled and spend hours jumping and playing. The safety features, like the UV-tested netting and padded edges, give us peace of mind while they have fun .

23 June 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Jacki,

Thank you for taking the time to submit such a positive review. We are so glad to hear you and the family are enjoying your new Vuly trampoline!

Please don't hesitate to reach out to one of our friendly team on 1300 667 514 if you ever need assistance in the future.

- Emma J.

Rated 5 out of 5 stars

Amazing

So many selection and variety, they just have it all. Quick and great customer service and delivery. Highly recommend.

18 June 2025
Unprompted review
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Reply from vulyplay.com

Hi Ebonee,

Thank you for taking the time to submit such positive feedback. We are delighted to hear you had a wonderful Vuly customer experience.

Please don't hesitate to reach out to our friendly team on 1300 667 514 if you ever need assistance in the future.

- Emma J.

Rated 5 out of 5 stars

Vuly is the only brand I would buy…

Vuly is the only brand I would buy outdoor products from. I have bought many outdoor products over the years and Vuly is hands-down THE BEST quality product around (and looks good too). I have four children - my oldest is 28 and my youngest is 4. I have a large swing set and trampoline with many accessories. The bed and nest swings are large and durable. Even the big kids are happy and comfortable chilling on them. Having outdoor lounge space is crucial to my sanity! I'll never buy other brands again. Very happy customer.

19 June 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Donna,

Thank you for taking the time to submit such positive feedback regarding your Vuly equipment. We thank you for your consistent loyalty over the years and are so glad to hear your kids continue to love our products!

If you ever require assistance in the future, please don't hesitate to give us a call on 1300 667 514.

- Emma J.

Rated 5 out of 5 stars

Awesome experience all round!

Super fast delivery, incredible product, and assembly service was a lifechanger!

17 June 2025
Unprompted review
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Reply from vulyplay.com

Hi Chloe,
Your positive feedback is greatly appreciated. Thank you for the 5 stars!
Cheers,
Carlin M

Rated 5 out of 5 stars

Vuly #1

From ordering online to pick up was a smooth process. Assembled the Vuly Ultra 2 (Medium) in under 3 hours on my own. The quality and design makes it so simple. I have bought and assembled many trampolines over my time and would now go Vuly before any other.

14 June 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hello,
Thank you for the fantastic 5-star review! We're so glad you had a great experience.
Cheers,
Carlin M

Rated 5 out of 5 stars

Quest 2 Pro Medium

We purchased the Quest 2 Pro Medium. We are so happy with this product and its quality; 100% worth the price. It’s solid, sturdy, robust and weather-proof. Very cleverly designed too. Our children and their friends love it and it provides endless entertainment and physical activity. We have just ordered the Bungee Swing and the Monkey Swing using vouchers given to the children for their birthdays by family members. Highly recommend Vuly products!

30 May 2025
Unprompted review
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Reply from vulyplay.com

Hey Emma,

Thank you for the awesome 5-star review. We really appreciate the positive words and glad to hear that you and your family are enjoying the Quest 2.

Cheers, Yash :)

Rated 5 out of 5 stars

Like

Like, Adore

13 May 2025
Unprompted review
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Reply from vulyplay.com

Hey Ric,

We're so happy to see your 5-star review! Thank you for sharing your experience.

Cheers, Yash :)

Rated 5 out of 5 stars

Wouldn’t trust any other brand of trampoline

Wouldn’t trust any other brand of Trampoline other than Vulyplay for my grand children. Safety, customer service, engineering of product and guarantees are all important when choosing a brand. Vuly has it all

16 May 2025
Unprompted review
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Reply from vulyplay.com

Hi Maryanne,

Thanks for taking the time to submit your positive feedback! We are glad to hear you are loving your Vuly trampoline and have had a good customer service experience.

- Emma J.

Rated 5 out of 5 stars

Fantastic product

Fantastic product, service and all round experience with Vuly :) Highly recommend spending the money on a well know reputable brand.

16 May 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Kate,

Thank you for taking the time to submit your kind feedback.

We hope your kids love their new Vuly!

- Jeffrey S

Rated 5 out of 5 stars

I have absolutely no complaints

I have absolutely no complaints.
The quality of the products is unmatched, and so so easy to put together
Customer service is prompt and easy to deal with.
And the giveaways and deals are fabulous!
10/10 recommend vuly products!

14 May 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Ashley,

Thanks for taking the time to leave such a positive review! We are so glad to hear that you had an excellent customer service experience and we hope you continue to love your Vuly.

Please reach out to our team on 1300 667 514 if you ever require additional assistance.

- Emma J.

Rated 5 out of 5 stars

Excellent customer service

I recently purchased a Vuly jungle gym. It shipped quickly and I hired a local handyman to assemble. The handyman did a poor job and I had a ton of extra hardware. Customer support was amazingly responsive and helped me figure out how to secure and stabilize the structure. My kids love it and have been climbing all over it. Can't recommend Vuly enough.

9 May 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Dan,

Thanks for taking the time to leave such positive feedback regarding your Vuly customer experience! We are sorry to hear about the issues you had with the handyman, but are glad to hear they were quickly amended by our team.

We hope you continue to love your Vuly product and if you ever need additional assistance in the future, please give us a call!

- Emma J.

Rated 5 out of 5 stars

We purchase the Quest 2 L Ninja for the…

We purchase the Quest 2 L Ninja for the family, we already own a Trampoline and the Large Swing Set.
The quality of the product is second to none. We have owned the Trampoline and Swing Set for over 4 years and you wouldn't know it had been that long.
We have never had to replace a product, even the shade canopies that are above both are still in great condition. We were so excited when the new Monkey Bars come out with the shade above as we know this is going to last us decades of fun!
Great value for money as the whole family can use the equipment, and the Monkey Bars come with some great fitness attachments so we can workout in the backyard while the kids are playing!
Both purchases have been shipped quickly and the customer service Team are always easy to contact if you ever have any questions.
Honestly not sure why you would look anywhere else :)

3 May 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Laura,

Thank you for taking the time to submit such a positive review regarding your Vuly products. We appreciate you being a loyal customer and we hope you continue to love your Vuly monkey bars!

Please don't hesitate to reach out to our friendly team on 1300 667 514 if you ever require additional assistance.

- Emma J.

Rated 4 out of 5 stars

Quest 2 Small

We've recently purchased the Quest 2 Small and accessories.
Overall for the price we paid it's pretty good. We were missing a few bolts but I instantly emailed through and received an email back straight away on how to claim on warranty and the missing bolts have already been shipped out.

Service over email was quick and easy.
With the quest 2 being bigger than expected I'll be ordering more accessories shortly 🙂

3 May 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Kate,

Thank you for taking the time to submit such positive feedback!

We are sorry to hear about the initial issues you experienced, but are glad to know they were amended quickly for you.

Please feel free to send us an email at reviews@vulyplay.com if you'd like to provide any additional feedback, and don't be afraid to reach out to us on 1300 667 514 if you require any additional assistance when purchasing your accessories!

- Emma J.

Rated 5 out of 5 stars

Great sturdy product

Great sturdy product. Our 5 boys can all easily play together on this massive trampoline. Very safe and easy to assemble.

29 April 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi David,

Thanks for taking the time to leave such a positive review regarding your trampoline. We wish you a lifetime of happy bouncing!

Please reach out to us on 1300 667 514 if you ever require additional assistance.
- Emma J.

Rated 5 out of 5 stars

Contacted customer service to order…

Contacted customer service to order some extra parts for our Vuly equipment. Support was friendly and helpful. We love our Vuly trampoline and swing set. High quality and lasts well in the Brisbane conditions. We'll never buy another brand!

26 April 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Jenna,

Thanks for taking the time to leave such positive feedback regarding your experience with Vuly!

We are glad you enjoyed our customer service and we hope you continue to love your Vuly product.

- Emma J.

Rated 5 out of 5 stars

As i was browsing and looking for a…

As i was browsing and looking for a trampoline, vuly tick the boxes for all the things i wanted for safety and the kids will enjoy and definetely i did the best decision going with vuly! very sturdy and also easy to assemble!

24 March 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi,

Thank you for taking the time to submit your kind feedback.

Please feel free to contact our friendly sales and service team on 1300 667 514 if you have any queries.

Rated 1 out of 5 stars

Still waiting to use my playset after 5 months!

I ordered a ninja quest pro large jungle gym in November 2024. It arrived on Christmas eve however multiple parts were missing. Since then (5 months have elapsed) I've had intermittent deliveries of incorrect pieces and still don't have a complete playset. Meanwhile this thing sits in my yard and my kids can't use it properly. A $2000 white elephant! If you value customer service and a seamless purchase process, avoid Vuly!

23 April 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Dave,

I am extremely sorry to hear about the issues you have experienced with Vuly thus far.

I have just tried to call you regarding this, but unfortunately, I could not get through.

Can you please contact us at your earliest convenience?

- Jeffrey S

Rated 5 out of 5 stars

Vuly Ultra 2 XL perfect for kids!

We chose the Vuly Ultra XL for our 3 kids due to the size and safety features, and our expectations have been exceeded. It is the perfect size for all 3 of them to play together without being crowded and bumping into each other. It was a quick and easy set up, even given the size and in the dark, and has handled the 3 of them with no worries at all. It is outside in the North QLD sun and has not faded a bit, whereas other brands have previously faded and started disintegrating within the same time frame since purchase. The quality is unreal, and shade cover a must. Shipping was incredibly fast too. We appreciated the call from customer service to answer any questions we might have had whilst it was sitting in cart before purchase. 10/10 recommend.

10 April 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Breanna,

Thank you for your kind feedback!

We are happy to hear that you and your family are loving their new Vuly!

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