Vox Reviews 

Carmen Ras is an absolute star. She answered all my questions and she was very friendly. Thank you carmen and vox

Carmen Ras had excellent product knowledge and was professional and friendly

I would like to thank Carmen Ras for her exceptional service. She is always friendly and goes the extra mile. I am very happy with her service

These people do not even deserve 1 star. I was on a month to month contract which I cancelled and received a 0 balance invoice. Apart from cancelling and realising that they unlawfully continued to charge me for a UPS for two year after that contact ended. I left with them owing me money. They continued charging me as well as charging me interest. I continued to respond that I do not owe them money. They handed me over to a debt collection company After they did that unlawfully charging me after I cancelled they tried to take off the credit after I was handed over to this company. Then stating that I still had to pay two months after I cancelled on a month to month contact with a credit owed to me. They refuse to send me a copy of my UPS contract. I am taking this to ICASA they are a vile company. Stay as far away from them as possible. Mind you the UPS was broken never replaced and they just kept saying i have to wait for the new units they have ordered. Vile people!!!!

Vox left a router at my premises without my permission after installing new router and Wifi fibre product . The arranged date to pick up Vox router was bot honored by Vox courier service. Now they bill my account for router. And suspend my internet services to two addresses although I paid upfront my monthly subscription services for both lines. Because they bill for my router and I 1st have to pay for the router I did not buy nor request. They refuse to activate the internet services until I deliver the router to their premises at my cost.

Recently transferred to Vox & am thrilled with the level of personalized service & seamless process.

I dealt with Retian Meyer who is the BEST sales agent ever!! I never had to deal with the call center, I would drop him an email and he would call back almost immediately. If any issues needed follow up he would let me know and literally, everything would be resolved within few minutes!!

Give this man a Bells (a raise would be even belter!)

The Team at VOX are excellent and very friendly and gives attention to details, special thank you to Dami, Issac & Katie Saunders for been amazing and supportive.

Hi. I want to say I am very happy with service I received from one of the consultants. His name is Billal. My initial package expired before I got my subscription and this brilliant provided an excellent service by upgrading me to a new subscription and it took a few days for me to be loaded on. As soon as I received my SIM card, my data was working, just like that. I was very pleased by this.

These guys are a nightmare to deal with. We have been without internet for 7 days now. Every time we call they promise that the issue has been escalated. I am not sure what that means but it seems that it has been passed from one incompetent person to another. We happen to have the contact details of the sales director so spoke to him. He also escalated to no avail. Still no internet!!!

I have a fairly long relationship with Vox and did not experience major problems. I am in the process of cancelling because I find their price too high. I have been a loyal customer for years, yet they penalise you for being one and increase monthly contributions instead of decreasing them. All they do is give specials to new customers. It is not fair

Poor service started out well in the beginning after u an existing customer they couldn't care less about you, time is ticking for this company, I recommend you don't use them unless u love problems

Told Vox that due to an accident I was bedridden and unable to take the router to a Postnet until I was healed. They have responded by issuing legal threats.

It is unacceptable that a corporate would rather bully a disabled person than work with them to come and fetch their router, for which I always made it readily available for collection.

This is just despicable and foul.

I had a lot of bad experiences with Vox and especially communications.
Boitumelo - did a good job.
I can honestly say if you have more people like Lindi Schoeman working for Vox - you might get more contracts.
Lindi Schoeman is a great person and were so helpful.
Regards
Janka

Their service is poor , I wanted to change a password from last week .They came back to me day before yesterday .Since from then the wife connection has not been working for three working days.I tried calling them but they are not doing anything that can help me

Our business, PSI Brokers, has been experiencing ongoing technical issues with our failover system – the very system meant to keep our email and telephone services running. Vox initially shifted the blame to Nashua (who supplied our PABX), but after speaking to Nashua’s technical staff, it was confirmed that the problem lies with Vox.

As a business that relies on calls and emails, this level of service is completely unacceptable. It is now the next day, almost midday, and we still have no technician or representative on-site to resolve the problem. There is no sense of urgency, no accountability, and no understanding of the impact this has on our operations.

If this is how Vox operates, PSI Brokers will have no choice but to consider terminating our contract. This is not how professional service providers should treat paying customers.

I’ve been a customer of Vox Telecom for over two years, and while the service itself was acceptable, the cancellation process reveals what I consider to be deeply predatory business practices.

When I cancelled my fibre line, I was required to give and pay for a full calendar month’s notice before they would process the cancellation — already frustrating but at least standard. However, what is not made clear (and certainly isn’t logical) is that you, as the customer, must manually cancel any addon services yourself — even if those addons literally cannot function without the fibre line.

In my case, I had an inexpensive gaming prioritisation addon tied to the fibre line. After cancelling the line itself (which I could obviously no longer use), Vox continued to bill me for the addon — as if it could run in thin air. The amount isn’t huge, but it’s the principle that matters:

How can an addon exist if the service it depends on no longer exists?

Why is the responsibility placed on the consumer to cancel an addon that is useless without the main line?

It feels deliberately structured to catch people out and quietly extract a bit more money after they’ve left. This sort of “gotcha” approach to billing is not what I expect from a company in 2025, and it left a bitter taste after years as a customer.

If you’re considering Vox, be very careful: read the fine print, track every addon, and know you’ll likely need to jump through unnecessary hoops to stop being billed after you leave.

I should have read reviews before going with Vox. Very, very sleazy company. Do NOT use Vox.

They don't even deserve one star. After breaking contract by hiking their prices in the middle of the contract, they offered me a lower package. i didn't take it immediately for I wanted to see if I could afford this contract breaking hike. When I phoned them to accept the lower package they stated that it doesn't exist and that they never offered it to me. Now if I want to cancel, I need to pay a cancellation fee, yet after they broke contract and withdrew a different offer. stay away.

Renato from Vox East Londen gave me excellent advice and great service well appreciated.