Vox Reviews 

Gabriella Peneder, a Retention Agent, helped me reinstate my fibre line. She is a consummate professional and helped me at each stage of the journey. Overall a great experience.

Totally regret getting rid of my nano dish internet supply. Moving to VOX is leaving a bitter taste in my mouth.Not even a full year. More down time than actually enjoying the product. As for their whatsapp assistance the robot assistance just taking you in circles. They happy to call you when they selling their product but when there is a issue you get bombard with emails with technical shit only they understand. If we cancel we are liable for cancelation fees so too VOX Need to held liable too and refund us if they supplying us with Kak Service, Excuse my French.

Today I was assisted by one of Vox's customer care specialists named Evan. He sortedout my problem immediatly and he was professional and really went the extra mile. Thank you, Evan, for your kindness and helping me. Good job.

Big Shout-Out to Carmen Ras from Vox...

...for assisting a non-South African deal with crappy Internet Providers. After three weeks of Zero help from Mweb - Carmen from Vox helped me more in 2hrs than Mweb did in THREE WEEKS. She was patient, friendly, and helped me with everything Step-by-Step. I am looking forward to having Vox as my ISP - internet for me is a HUGE non-negotiable need in my daily life, both professionally (I work remote for a US Medical company) and in my private capacity!

So here we are 2 months later and still having problems with Vox.

At my previous address I had a month to month contract after 1 year service . Vox notified us that I will have to pay a cancellation fee ( wich defeats the month to month object) the next tenants arranged to take the wifi over and something went wrong between the tenant and VOX - now I received a bill for R2900 - and the cherry on top is they suspended my service at my new residence even if it was paid in full .

I tried contacting vox getting transfered from 1 person to another 5-6 times a phone call just to hear the call being canceled, this gets frustrating after 2 days attempting to sort this issue out .

I finally got fed up with vox and changed my provider this week . I did not have any contract or verbal agreement with vox . At the end this will effect my credit score but I will not pay a cent more to Vox .......

Very great service. Helped me fast and had answers for all the questions

it was the best service i got by Gabriella Peneder - thank you so much
When ever problem she is very help full I really appreciate she alway there to assist

Evan was on the other side. From the get go I noticed he wanted to identify the problem and resolve it. He did so patiently and kindly. I called in frustrated and agitated but his even tone instantly reassured me that he knows exactly what he is doing. He stayed on the line to ensure I was connected. Evan you the epitome of customer care. Mandy - Plettenberg Bay

I've been with Vox for 5/6years and always had some sort of issue the latest one my wifi was down for 3 days their technician comes ask for plugs that came with their router and now they expect me to pay almost R700 just to plug in a plug not even writing a new code or anything I'm fuming right now

Update so after they found out that it was their products they gave me and installed themselves they concluded that I am still liable to pay their technician for their products that caused the problem

I did write a review on the 29th of Jan 2026.

I woman called me, Lerato. She told me that I must take the router from the lady who is using it and courier it back. I called the lady that is staying at my old residence. She notified me that she will only be back in Bloemfontein this Thursday (05.01.2026). I did tell Lerato about this and she said she will suspend my debit order until I couriered the router. My debit order went off yesterday for R2629,83.
This is unacceptable, Lerato said she is going to suspend my debit order and this whole situation I’m in is because of VOX not knowing their own company rules and regulations as well as poor customer service. I want my money to be returned to me.
And still no one called me about a cancellation I DO NOT WHANT TO USE FOX as a service provider. They are unable to resolve a problem.

Carmen Ras you are the best 🥰💯💟
Thanks for going above and beyond
I really appreciate your assistance
Your help made a huge difference
Thank you

It was excellent. I spoke to a lovely lady her name was Carmen Ras. She was so helpful with my millions questions, fast response and so understanding.

I would like to give a very special shout out to Deano (Bloemfontein office) He is always so responsive and always willing to go the extra mile to assist me. He also follows up to check if I'm experiencing any issues with the Fiber. I am chuffed with the service I've received thus far

no body is calling to provide clear feedback on my order. I am receiving emails that dnt make sense. i am passed from one department to another or they hang up on me when I call. God I regret using Vox I should have dealt with Telkom directly!!!!

I have moved my wifi to VOX a month ago, phoned, logged various tickets as we need assistance with the installation for the Fiber product I am being billed for but have not been able to use and still havent received any feedback from Vox.

My experience with Vox Telecom has been nothing short of frustrating and disappointing. After years of empty promises—especially whenever our business moved premises—they are now insisting on a 36-month lease just to avoid being accountable for commitments they’ve failed to honour in the past.

The service we received from Warryn Naude was unprofessional and came across as arrogant and dismissive. His attitude and lack of customer care are a major part of why we’ve chosen to cancel our contract and take our business elsewhere.

Based on our experience, Vox has proven to be unreliable, unhelpful, and overall a pathetic company to deal with. I would strongly caution any business considering them—there are far better service providers out there who actually value their clients.

I have moved house and a week later I'm still waiting for connection from vox. Vox forgot to send my router, and when it arrived 5 days late, I still can't connect after vox sent notifications that my fibre line was up and running. It is not, if I try connect I get Afrihost. The only thing vox has managed to do is send me my invoice. I have tried their support portal which is not working at all. I have been with vox for 6 years and am shocked at how incompetent they have become, I will recommend people to stay far away from Vox. Shall now see how I can hopefully cancel.

Worst Service I’ve Ever Received – Still No Installation After Multiple Empty Promises
I am extremely unhappy with the shocking service I’ve received from Vox.

I ordered a Fibre-to-the-Home line on 17 November 2025. An installation was scheduled for 1 December. It is now 3 December, and nobody has arrived to install anything. Not even a courtesy update.

Every single day I receive the same automated WhatsApp message:
“Appointment scheduled for tomorrow between 08:00–16:00.”
At this point, I’m convinced “tomorrow” is just a fairy tale used to keep customers quiet.

I have spoken to multiple Vox agents. Every one of them promised to “get back to me,” and not a single one ever did. One agent even decided to go on a break in the middle of our WhatsApp conversation, ignored me for an hour, and then continued like nothing happened.

I phoned the call centre and waited 20 minutes on hold, only for the call to be cut off. And of course, nobody bothered to call me back.

I can’t get actual help, I can’t get honest updates, and I can’t even get hold of someone to cancel the pending order. The level of incompetence is honestly impressive.

This is the worst experience I’ve ever had with an ISP, and I used to have ADSL with Telkom. That alone should tell you how bad this is.

Vox, this is unacceptable. Sort this out immediately or cancel my order and stop wasting my time

Carmen Ras is an absolute star. She answered all my questions and she was very friendly. Thank you carmen and vox

Carmen Ras had excellent product knowledge and was professional and friendly