I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
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Review summary
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We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Have been a customer for 8 years and in…
Have been a customer for 8 years and in that time the service has gone down hill, to the point where using/contacting Vonage is a drag on my time. Even though you have a business account, they do not have a phone line for business level support, only a webchat service. They used to have business support over the phone. Personal Vonage lines (not business) have a phone line for support. They don't seemingly understand that business users want technical support that is easy and fast. The support I have been receiving is too slow and imprecise.
23 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your review.
We’d like to clarify that our business support is provided via chat and email, and your recent queries were handled in line with these established channels and processes.
We appreciate you highlighting your concerns around accessibility and response times. Your feedback is valuable and will be shared internally as part of our ongoing service evaluation.
Regards,
John
Vonage business support
Customer support
The customer support was very helpful. Initially I was annoyed as I couldn't get through via phone but I used the chat function and the customer service agent Shelter was very helpful. They were patient and guided me through a fix which got my phones back on track. I'm grateful for the service!!
20 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re sorry to hear you initially had trouble getting through by phone, but we’re really pleased that our chat support was able to step in and help. It’s great to know Shelter was patient and guided you through the fix to get your phones back on track.
We truly appreciate your feedback and your kind words — we’ll be sure to pass them on!
Regards,
John
Voange business support
Customer service with Panashe was amazing
I used the chat feature to speak with a member of the team for setting up my virtual assistant. They were friendly, efficient and helped me to understand more so I'm able to do this myself in future. Panashe was patient and very helpful
17 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely feedback!
We’re so pleased to hear that you found the chat support friendly and efficient while setting up your virtual assistant. It’s great to know Panashe was patient and helped you feel confident managing it yourself going forward.
We’ll be sure to share your kind words — they’ll really appreciate it!
Regards,
John
Vonage business support
Tuwanda made connceting my physical…
Tuwanda made connceting my physical phone very easy and explained it clearly step by step.
13 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind feedback!
We’re really pleased to hear that Tawanda made connecting your physical phone easy and guided you clearly through each step of the process. Providing simple, step-by-step support is exactly what we aim for.
We’ll be sure to share your lovely comments with Tawanda — they’ll truly appreciate it. Thanks again for taking the time to share your experience!
Best regards,
John
Vonage business support
Excellent service
We set up a new account on 11/02, received all of the lines, extension as promised within 24 hours. We then got fantastic help from Orji and Ange to set up the system exactly we as needed it. We're a very happy client.
12 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your wonderful feedback! We’re delighted to hear that your new account was set up smoothly and that everything — including your lines and extensions — was delivered within 24 hours as promised.
It’s fantastic to know that Orji and Ange were able to support you in configuring the system exactly to your needs. We’ll be sure to pass along your kind words to them — they’ll really appreciate it.
We’re thrilled to have you on board and look forward to continuing to support your business. Thank you for choosing us!
Regards,
John
Vonage business support
hi i would jus like to say shelter has…
hi i would jus like to say shelter has been very helpfull today he helped me with all my queires jus in few seconds he is the best i hope nxt tym i get to talk to himm again
11 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience. We’re thrilled to hear Shelter was able to resolve your queries in just a few seconds and provide such helpful support. We’ll make sure she sees your feedback — it will absolutely make his day!
Regards,
John
Vonage business support
Excellent Service
Excellent Service to change the Handset
Shelter is giving me the best support
10 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re so pleased Shelter was able to support you with changing your handset and make the process easy for you. Your feedback means a lot to us, and we’ll be sure to pass it on.
Regards,
John
Vonage business support
Just wanted to take a moment to say a…
Just wanted to take a moment to say a big thank you to Shelter for the excellent support during my recent request. From the start, Shelter was professional, friendly, and really helpful in getting my termination of account sorted.
I especially appreciate how understanding they were with the issue of me not being very tech minded!
What stood out the most was their clear communication and efficiency—they didn’t just answer my questions but made sure I understood everything along the way. It’s rare to get such smooth and hassle-free customer support, so I really appreciate it!
5/5 Service!
Thanks again, Shelter, you made this process way easier than I expected. Keep up the great work!
6 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your incredibly kind and detailed feedback. We’re absolutely delighted to hear that Shelter provided such professional, friendly, and efficient support while assisting with your account termination.
We’re especially pleased that the communication was clear and easy to follow — making sure everything is fully understood, regardless of technical experience, is very important to us. We’ll be sure to pass your wonderful comments on to Shelter.
We truly appreciate you taking the time to share your experience and for the 5/5 rating. It means a great deal to us.
Best regards,
John
Vonage business support
Shelter was helpful to resolve the…
Shelter was helpful to resolve the issue.
4 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your comments. We’re happy to hear Shelter was able to resolve the issue for you. Your feedback is greatly appreciated.
Regards,
John
Vonage business support
absolutley fanatastic service from the…
absolutley fanatastic service from the team at Vonage and especially Ange .. First Class
4 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your fantastic feedback. We’re thrilled to hear you received first-class service from the team, and especially from Ange. We’ll be sure to pass on your kind words – they’ll mean a lot. We truly appreciate you taking the time to share your experience.
Best,
John
Vonage business support
Vonage support was very good
Vonage support was very good. They helped me to set up all of our lines easy to manage.
They cancelled extra lines that were no longer needed, which will also save money.
4 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad we could support you with setting up your lines and optimising your account by removing the ones you no longer needed. We appreciate your review!
Regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely review!
We’re so pleased Ange was able to sort things out for you quickly and with courtesy. Providing efficient and friendly support is exactly what we aim for. We truly appreciate you sharing your experience!
Regards,
John
Vonage business support
I got a quick respinse and resolved my…
I got a quick respinse and resolved my issue straight away. Great sevice from Shelter. Thanks
3 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re pleased to hear that your concern was addressed promptly and that Shelter was able to assist effectively. Your comments will be shared with them, and we appreciate you taking the time to let us know.
Regards,
John
Vonage business support
Outstanding support and dedication from the Vonage team
We recently faced a very stressful situation where our long-standing UK business number was disconnected, which had a major impact on our operations. The number is extremely important to our business, and getting it back meant everything to us.
I’m very happy to say that the Vonage team went above and beyond to help us. The issue was escalated properly, and through persistence, technical expertise, and genuine effort, the number was successfully restored and is now fully working again.
I would especially like to thank Dwayne, Ange, Tauffiq, Shelter, and Brian for their support, patience, and dedication throughout the process. Their professionalism and willingness to help made a huge difference during a very challenging time.
Thank you, Vonage team, for not giving up and for proving that great customer support still exists. We truly appreciate your efforts.
30 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience with us. We understand how critical this situation was for your business, and we’re really glad our team was able to see it through to a successful resolution. Restoring your service required careful coordination and commitment, and it’s great to know that effort made a meaningful difference for you. Your recognition of Dwayne, Ange, Tauffiq, Shelter, and Brian will be shared with them — they’ll truly appreciate it. Thank you for your trust and for acknowledging the work behind the scenes.
Best,
John
Vonage business support
Had a great experience with Vonage…
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support line and found the chat function, which I always hate because most online chats take ages to get someone to chat and they take ages to help. However, Panashe connected with me pretty much instantly and did everything. I just simply described what I wanted and they did it, which I find amazing. Instant and help over what I could even expect.
29 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback — it’s great to hear that your request was handled quickly and efficiently. We’re pleased that the solution put in place met your needs and helped improve how incoming calls are managed. Panashe will be happy to know their support made a positive difference. We truly appreciate you choosing Vonage and taking the time to share your experience.
Regards,
John
Vonage business support
I want to share my experience to help…
I want to share my experience to help any small business considering Vonage make an informed decision.
I am a legitimate, registered small business. As requested, I provided identification and business details during onboarding. I then spent weeks building and testing code to integrate Vonage numbers into my systems.
However, without warning (or email), I attempted to log in and was met with a message stating there was “an issue with my account” and that I could not sign in. No reason was provided. Assuming it was a mistake, I contacted support. One agent could not locate my account details and advised me to call another number, where I encountered the same problem again.
I eventually reached live chat and was told I needed to submit additional information. I then spent significant time preparing screenshots and a detailed explanation of my intended use. For context, I run a gardening business and intended to use the service to send customers legitimate updates, such as when I would be attending their property.
Despite providing the information requested, I later received a message stating my account had been suspended and that I should find another supplier. There was no clear explanation of what had triggered the suspension, and there was also no mention of a refund for the remaining credit on my account.
All I have tried to do is use the service legitimately and “above board.” Unfortunately, I found the handling of this situation unkind, unclear, and unprofessional. Based on my experience, I would strongly advise other small businesses to think carefully before relying on Vonage—because even if you are using the service properly, access can be removed without a clear reason, leaving you unsure what you have allegedly done wrong and scrambling for an alternative provider.
I have dealt with poor customer service before, but this has been one of the worst experiences I have ever had in my life time.
27 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this situation has been and appreciate you explaining the impact it’s had on your business.
We would like to clarify that Vonage Business Communications UK (VBC UK) operates separately from Vonage’s API services. Account reviews, suspensions, and billing related to API usage are managed by a different team and are outside the scope of VBC UK support.
While we regret that your overall experience with Vonage has been disappointing, we encourage you to continue working directly with the API support team at https://api.support.vonage.com/hc/en-us so they can review your account status and any outstanding balance.
Thank you again for your feedback, and we’re sorry this did not meet your expectations.
Kind regards,
John
Vonage business support
Panashe gave me all the answers i…
Panashe gave me all the answers i needed for each of my inquiry and also provided me support on the issue i had with the reporting.
22 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We’re glad Panashe was able to provide all the answers you needed and assist you with the reporting issue. We appreciate you taking the time to share your experience!
Best,
John
Vonage business support
Set up new phone with agent Shelter
Set up new phone with agent Shelter. Worked great!
22 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for your feedback! We’re glad to hear Shelter helped you set up your new phone and that everything worked great. We appreciate you sharing your experience!
Regards,
John
Vonage business support
EXCELLENT Support from Shelter.Handled…
EXCELLENT Support from Shelter.Handled the problem with ease and perfection.
20 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We’re thrilled to hear that Shelter handled your issue with such ease and perfection. Your kind words mean a lot to us, and we’ll be sure to share them with her!
Best regards,
John
Vonage business support
Tuwanda
Tuwanda, was very helpful, she resolved my issue very quickly, She is clearly very good at her job
14 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re delighted to hear that Tawanda provided quick and effective support. He's a valued member of our team, and your kind comments will be shared with him. We really appreciate you taking the time to leave a review.
Best,
John
Vonage business support
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