Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more
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Fantastic Service at Vodafone Bray I had a fantastic experience at the Vodafone shop in Bray, thanks to Alex. He was absolutely amazing — so professional, friendly and genuinely helpful. He went... See more
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Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The... See more
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My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more
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Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland
Contact info
Ireland
- www.vodafone.ie
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service
Everything went smoothly with Pawel, he explained everything well. Great service
11 July 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland
Hello,
Thank you for sharing your feedback. We’re really sorry to hear that your in-store experience didn’t meet expectations.
Improving our in store experience is a key priority for us, and your comments will be shared with the team to help us make further improvements.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Staff very friendly …
Staff very friendly extremely professional and answered all questions I asked
11 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Mark,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Great service in vodafone to day
Great service in vodafone to day
Help me with my phone just something i could no manage
Thank you adam 😍
11 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Leo,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
I went in today and it was very busy
I went in today and it was very busy. The girl was looking after three customers on different desks at the same time. She was on top of everything with a smile on her face. Great service
10 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Gary,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Paulius in Tallaght was excellent
Paulius in Tallaght was excellent, so patient and helpful
10 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Elaine,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
We dealt with Sam in the Sligo office…
We dealt with Sam in the Sligo office for my elderly Dad. Sam was extremely helpful, kind, very understanding and patient with us. We had a very good experience. Very grateful for Sams help today
10 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Patricia,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Was in Vodafone o Connell street
Was in Vodafone o Connell street, lovely man named Joe helped me out. He was very helpful and had great knowledge on all phone and plans available. Super helpful with the set up and transfer from old phone to new phone. He was brilliant, would recommend
10 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Jayne,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Themba was a wonderful support & taught…
Themba was a wonderful support & taught me lots
Regards Maura
10 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Maura,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Alberto was incredibly helpful!!
Alberto was incredibly helpful. Had an issue requiring an emergency SIM for a family member and he was super helpful,.. thanks so much!! Hugely appreciated!
9 July 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Great t advice and sevice from Paulis!
9 July 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Customer Service
Dale and Killian in the Swords branch were very helpful
9 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Joyce,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Luke in the Kilkenny shop was so…
Luke in the Kilkenny shop was so helpful. We had a complicated request, he listened, understood and actioned. He was amazing
9 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Tracy,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Abuzar amazing helping us out with new…
Abuzar amazing helping us out with new phones and very helpful . Appreciate his patience ,
9 July 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Roisin was fantastic at the Tower House…
Roisin was fantastic at the Tower House Branch
9 July 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Met the lovely connor today.
Met the lovely connor today.. He could not be any more helpfull and kind. I'm delighted with me now system...
Conor sat me down straight away and acted very courteous and professional.
Marian.
9 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Marian,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Huge thanks to Sean
Huge thanks to Sean
I've had quite a difficult situation restoring my sim-card and trying to get a new phone asap.
Sean was 10/10 at customer service, professional at consulting and extremely helpful.
8 July 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
No broadband after 5 weeks. Incompetent.
I have never experienced such a frustrating and incoherent service from a company in my entire life.
On June 2nd, I enquired about broadband through their online chat service. Signed a contract, with an engineer scheduled to visit on 23rd. Took a while but fair enough as I was unavailable for the initial appointment that was scheduled. Open Eir engineer visited, installed equipment and after leaving, I realised Vodafone cancelled the order. Contacted them again to ask why with no explanation. A new order was placed, this time an engineer visited associated with Virgin Media (??). He said the job was too big for him alone and left, saying he'd need more people (this was all despite the Eir equipment having been installed already).
Contacted Vodafone a third time to understand what to do now. I was advised this order should be cancelled and that they could route the service via the Eir installation from 23rd.
A new modem was sent out to me, even though one was already installed. I got a text message to say 'don't plug it in just yet'. Waited a further 4 days with no further instructions.
Logged into My Vodafone, which in and of itself is a nightmare and see two different account numbers with no active services under each.
Called again and couldn't speak to a human. A robot was continuously asking me basic questions like is the modem plugged in? I instead tried the live chat option, to which I was told there's no active orders and is there anything else I can help you with.
5 wasted weeks. 2 enginner visits. 2 modems. 3 separate contracts. Multiple cables. 4 calls and many many online chats, all for absolutely nothing. I've bagged up all equipment I've recieved from them and I'm dumping it into the nearest Vodafone store to ensure I don't get charged.
From this experience, it seems as though Vodafone have no awareness of the third party companies installing their equipment. Support reps in chats are friendly but give conflicting information. I've been working from home off a hotspot for weeks now and I'm almost on the verge of leaving them for mobile as well.
Will try Eir with 1.5/5 star reviews, might get better care and attention.
AVOID.
8 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi David,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We take all comments seriously and use them to help improve the overall experience for all our customers.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
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