Vodafone Australia Reviews 

I’m really blown away at the overall score Vodafone has here @ Trustpilot as I have had not one bad experience with them the past 4 years. I was with Optus for 21 years before migrating and have been treated like a Blue Blood by every team member I’ve ever spoken to @ Vodafone. I’ve been given quotes and never locked in to prices that near beat anything I’ve ever seen offered by their competitors. Was served today by Aditya, who could not have helped me any more in any way at all over and above his impressive service - the prompt that sent me here to write a report of my own experience and express how impressed I am with their customer service. I can understand people do not like Telcos in general as they hound citizens to pay their bills and life gets difficult etc etc but if you’re polite to the bill hunters I’m sure Vodafone would possibly be the most reasonable of the bunch that hound! It must be inherent within the company’s training program - so well done to their HR dept. 5 stars all the way in my experience, hope anyone reading this has the quality experience I have had also.

Disgraceful customer service from Vodaphone Australia. I recently purchased two I Phone 17 Pro from them and one had a faulty motherboard after 4 months. Apple diagnosed the fault and suggested I contact Vodaphone for assistance. I was told it is a Major fault and I am entitled to a brand new phone. The Vodaphone store sent the phone away and the Manager said he was 99.8 percent certain they would send down a brand new phone. I was given an old loan phone to use which I appreciate, but it has now been going on for over a month and the situation still not resolved. The phoned and said a brand new phone had arrived, so I went to the store and it was a refurbished phone. I told them I did not wait a month for a refurbished phone and they offered no assistance. I have made countless phone calls and each time I have to explain myself and they offer no assistance. Finally last week I went to the store and we contacted their Customer Care Centre. The phone disconnected, so I phoned back again and I was told they would agree to a brand new phone. They transferred me to another department to make sure I didn't get charged again and I was told to wait 4-5 days for it's arrival at the store. Today is a week later, so I telephoned Vodaphone and nobody has any record of the conversation and they are now trying to offer me a discount off my plan instead of the new phone they promised. - Appalling customer service!!! I don't recommend them to anyone.

what is with the new prepaid recharge options 6c/mb 20c per minute

Vodafone has now gone to waste I'm disgusted yuk money hungry absolutely putrid I'll be switching carriers from todY

Vodafone are nothing but smooth talking liars, they don't keep their promises, half of them don't know what they are doing. I haven't had internet coverage for more than a month. They blame the modem. Waited weeks for a modem, received very late and promised wifi 7 but received wifi 6 refurbished. I work with vulnerable homeless people and constantly getting disconnected it is disgusting. I have multiple screenshots of 0 - 10 internet download speed test. Then prey on people saying that the issue has been progressed to level 2 but you can't be put through to level 2 escalations you have to wait for them to call you. More lies. It has been days and days and no phone call has been received from escalations and tied to this imprisonment of thievery where they take your monthly fee but have no internet issues resolved. My issue here vodafone is that you are not even trying to assist, you are just useless and let's not start with your lies of increasing my monthly phone bill for better network and nothing has changed. Still as shitty as ever, you sold me on bull crap that double coverage which wasn't true for suburban regions and I can't wait till my contract is over to be free from you!!!!!! I have insufficient internet to be able to do my job and you should be so ashamed. Next steps will be my own escalations via appropriate channels.

I can't believe that we experience with Vodafone poor network connection in the city only. Way back early years they were very good and reliable network even on prepaid. We were in Hay City at Pancakes that couldn't call get / send sms messages with no connection.

Use to have constant drop outs mid conversation all over Melbourne. Reported it but was told it was my phone. Bought another phone but still had the problem.Changed to another company but had the same issue.Discovered that Vodafone was their carrier.Changed to another company who use Telstra.Never had the problem again!

Michael at the Paine Vodafone branch was exceptionally courteous, composed, and patient in his responses. He is truly a kind, polite, and attentive person, and I feel it is only right to express my gratitude to him in this way. Because of these wonderful qualities, I wholeheartedly recommend Michael to everyone — I would say: only buy from Michael, no one else. Michael is simply the best!

My experience with Vodafone customer service has been extremely disappointing.

On 17 April 2026, I contacted Vodafone via chat to reconfirm my outstanding balance, which I paid in full via BPAY on the same day. During that interaction, I clearly requested for my account to be cancelled and my number to be ported to another service provider.

When the number transfer did not proceed, I contacted Vodafone again and was informed that the account had not been cancelled. I was then required to repeat the entire process and once again requested cancellation and porting.

Now, over a month later, I have received an additional invoice for approximately $300 and have again been advised that the service was never cancelled.

This level of mismanagement and lack of accountability is unacceptable. The repeated failures in processing a simple cancellation request, combined with poor customer support and an unreliable network experience, have made this one of the worst telecommunications experiences I have encountered.

I would strongly caution others before choosing Vodafone, regardless of how attractive their offers may appear.

Worst internet service ever
Don’t waste time and money

Absolute TRASH ! App new login setup doesn't work, codes are invalid, it harvests data, forces ID registration, create password form glitches, can't log in on app, cant check balance, cant change billing. Tried to register on website instead, website doesn't work. So now I'm locked out of account, still paying but cant adjust billing. For an international brand with decades of expertise this is an utter disgrace!

Worst network ever 5G home internet for 3.5 years next start dropping out. Now no 5G in my area. Back to 4G and guess what new 4G modem still dropping out. What’s next 3G nothing but excuses from Vodafone. I live 2 kms from the CBD in Sydney

I scored Vodafone one star because zero wasn't an option.
I bought a Samsung phone from Vodafone which was still under warranty when the battery expanded causing the case to split. I was told this is a common fault and the CPU is usually damaged.
I took the phone to Vodafone who sent it for repairs and I was given a loan phone on the condition if it has any damages I would have to pay the full amount...very stressful but I had no choice because we all need a phone.
The phone came back after 2 weeks without being fixed. I was told my warranty was void because the phone had been tampered with. This was not true stated to me so my warranty didn't count. They said it would cost $440 for a new battery. I told them a new phone can be less and did that include a new case which was split and would they guarantee the CPU wasn't damaged. They ignored me but reduced the battery to $220. I was stuck so agreed.
When I got home I got a text from Vidafone that couldn't be answered stating they were changing my plan to a small plan. I googled it and it was going to cost me more for no change to my data etc.
I then thought I should upgrade to a Samsung A57 that was advertised in store for $200 off. It has everything new plus a better battery. They told me I would have to pay out my existing phone for $215.80 and since I bought that phone on discount, I couldn't get the A57 on discount and would have to pay full price.
I realised that Vodafone are not interested in customer care or retention. They wouldn't even say they would transfer my data if I got the A57. I went to a retail store but not a Telco and saved $287 on the A57 and all my data was transferred for free. I have now contacted a rival company and instead of paying the Vodafone who changed my plan to $53 per month I only have to pay $17.50 per month for 6 months and then $35. In one year this saves me $560 and then a further $216 every year.
In summary, my warranty was not worth the paper it was printed on, my plan was increased without even allowing me to talk to them and having to pay full price for a new phone that was advertised as $200 off was just profiteering. I feel so much better I am now free of this company who clearly didn't value my years of loyal service one bit.
You too can get the phone of your choice and save heaps on your monthly plan if you shop around.

Tried logging in myVodafone on iPhone, Android and 3 PC Windows browsers and “Something didn’t go as planned”. Called support 10+ times during the last 1-2 months and got promises of investigation and fixing as a matter of priority without any result. Shame on Vodafone for customer service and this piece of garbage software. Worth at least minus 10 stars.

Review to warn others about the massive gap between what Vodafone promises and what they actually deliver.
​Initially, I chose Vodafone because they offered competitive pricing, and for a short time, the onboarding seemed straightforward. However, any "good" experience completely evaporated the moment something went wrong and I actually needed customer service.
​For the past year, I have been dealing with an absolute nightmare regarding a faulty handset and persistent network connectivity issues. Despite paying for a reliable service, my connection constantly drops out, making the service virtually unusable. When you try to get help, you are met with a brick wall of repetitive troubleshooting steps, broken promises, and zero actual accountability.
​After months of exhausting every possible avenue with their support teams and getting nowhere, I finally refused to accept their subpar settlement offers. Because Vodafone refused to take responsibility for their faulty hardware and ongoing service failures, I have officially escalated my entire case and submitted all evidence to the Telecommunications Industry Ombudsman (TIO).
​It is incredibly disappointing that a major telco has to be dragged before the Ombudsman just to get a fair resolution. Save yourself the 12-month headache and stay away.

The data is super slow with terrible coverage and the wifi is impossible to have a good gaming experience with. Constantly spiking to 1000ms ping it is just overpriced and the worse

I was really stressed about my phone bill . I called Vodafone support 1300 652 952 and Rahul helped me so much . Unfortunately I cant pay in person cause I lost my receipt. Rahul always helps me pay , hes very kind and patient highly recommend him very good customer service!!

I attended Kawana Shopping Town Vodafone store with a complex issue after having my phone stolen. Even though they couldn't do the paperwork I needed for an insurance claim, Shikha was most helpful, printed out my proof of purchase & put me onto the help line, so they could issue me the form I needed to show that the phone was blocked. They emailed me the paperwork I needed the next day.
Shikha is very knowledgeable and friendly.
Carol Mahoney

The level of ID verification is ridiculous, also i had already done it, I wanted to add another modem to my EXISTING account and they wanted me to do the whole verification process again, forget about it i cancelled my additional order and the existing one, who ever runs process and procedures at this company is completely incompetent

The vodaphone Clarkson team in WA were very helpfull and informative. The gentleman wemt out of his way to set up my new phone and help transfer everything over. So very happy. Thanks a bunch 😊

Been with Vodafone for years but decided to transfer to another company. So I did that on the 4th of May and they are going to charge me for the rest of the month although bill isn't due until the 18th . And also charged me for a transfer fee. Never ever would I go with Vodafone again. Rip ofg