⭐⭐⭐⭐⭐ Fantastic experience at Vodafone Wigan! I just wanted to leave a huge thank you to Katie, who was absolutely fabulous from start to finish. She was so attentive, friendly and genuinely... See more
Company replied
Location
Switch locationUnit 33,Grand Arcade, WN1 1UG Wigan, GB
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Served by Alyssa at the Grand Arcade Wigan store. Really patient, friendly and knowledgeable service, very happy with our upgrades. Always been with Vodafone and happy to remain! Thank you, Martin, Li... See more
Company replied
I went into the shop and asked advise from Alyssa , I then returned 2 days later and she remembered me and what I wanted them we sat down and she organised everything .Such a calm and pleasant young l... See more
Company replied
I visited Vodafone Wigan today and did an upgrade and new home broadband I was helped by Justyna who was absolutely brilliant. She was very informative and patient. The manager Alex came over quite of... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wigan
Written by the company
Contact info
Unit 33,Grand Arcade, WN1 1UG, Wigan, United Kingdom
4.8
Excellent
236 reviews
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Great service from Alex- very clear and…
Great service from Alex- very clear and shown me all the options available for my upgrade. Would highly recommend the branch an particularly Alex for his great client services.
31 August 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Ian,
Thanks for your lovely review for Alex. We appreciate your support. We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great service from Callum today
Great service from Callum today - sorted our contract upgrades and saved us some money. Thanks
30 August 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Catherine, It's awesome that you've decided to stay with us, and that we've found you a great deal 😊
Thanks for your feedback, The Vodafone Social Media team
Bad service
The lady who service me was not helpful. Refuse to discuss why identity check was not successful. The shop is empty S no customer there . Would not advice anyone to go there . Very bad experience 😕
22 August 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hello Maged,
It's disappointing to hear about your negative experience when visiting the store, and we appreciate you taking the time to provide feedback on your visit.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Great service, very friendly
I came in to the store to change my phone and was served by Tom. He was very helpful in explaining the different phones and plans that were available, as well as setting up my new phone. I have been served by him in the past and on both occasions he has been very helpful and friendly.
5 August 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hello Morgan,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Tom.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Whet to renow contract and tom was good
3 August 2024
Unprompted review
Reply from Vodafone UK - Wigan
Thanks for your review for Tom. I'm glad he was able to find you a good deal to day Robert 😊
Thanks again, The Vodafone Social Media Team
Patient and helpful
We had a few problems on the account, a lovely gentleman named Callum had helped us out with a lot of things. It took overall an hour or two for it to he sorted out, but throughout the whole thing he has been nothing more but helpful and so very patient with us. He had manages to find a lot of discounts and smaller prices for us to work with as well as made us laugh a little while we waited with the system being a little slow that day.
17 July 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hello,
It's great to hear about your positive experience in store with Callum. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tom tech expert at Wigan could not have…
Tom tech expert at Wigan could not have been more helpful today he sorted out all of our problems and got us some fantastic deals
9 July 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Laura,
That’s great to hear! Thanks for the lovely review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Comprehensive and friendly service
I needed a new phone. Vodafone Wigan was the nearest store for me and I prefer face to face shopping whenever possible.
From being greeted as soon as I walked in to a great deal being sourced for me, I cannot fault the help I received from Jade, nothing was too much trouble.
I’d previously been told that my ancient email would not transfer to a new phone but she even sorted that for me.
Every question I asked she answered with a full easy to understand explanation.
Plus there was a good atmosphere in store.
I am a long term customer and I’ve never had a bad experience but Jade’s service was the best.
4 July 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Wendy,
Thanks for taking the time to write such a great review! We're delighted that Jade was able to resolve your query so positively. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone Agent (Tom )was very patient…
Vodafone Agent (Tom )was very patient and able to assist in responding to all the questions I had. Thank you.
3 July 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Chengetai,
Thank you for your review and feedback for Tom.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Alex was very helpful and sorted out my…
Alex was very helpful and sorted out my issue quickly and professionally. Also enjoyed taking to him about movies.
13 June 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi there,
It's great to hear what a great service Alex provided! Thanks for your review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Good customer service
Went to Wigan store and was helped by Alex, great customer service and went above and beyond to assist me and my daughter. Couldn’t recommend more.
21 June 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Cristelle. Thank you for your review for Alex. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have been served by Alex and Jostyna…
I have been served by Alex and Jostyna and both was great help they made me feel very welcome and answered all my questions nicely
25 May 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Mohamed. Thank you for your review for Alex and Jostyna. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Incredible customer service from Tom he…
Incredible customer service from Tom he really went above and beyond to help ensure the correct package, he really knew his stuff. What a great representative for Vodafone.
21 May 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Shay,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Amazing experience, served by Jade
My experience with Vodafone Wigan was amazing! I was served by Jade and she did a FANTASTIC job in getting us the services and deals we wanted in a very short time. She was so amiable and informative. It was a pleasure to choose Vodafone again.
11 May 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Liv. Thank you for your review for Jade. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went to vodaphone looking to start a…
I went to vodaphone looking to start a contract for a new phone and I couldn’t fault the team. Alex helped me find a contract that was right for me and his level of customer service was outstanding! Would definitely recommended this store
17 May 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Daisy,
Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Upgrade phone.daniel was more than…
Upgrade phone.daniel was more than helpful
Very friendly explaining everything brilliant. Would recommend to my friends and family.
13 May 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Margaret,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great Customer Servics
Alex and Jade was spot on. We came In to get a upgrade and despite all the problems with the account, they was polite, patient and presented excellent customer service. They are an asset to the team, and could not be more thankful to then.
5 May 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Dale,
This is great to hear. Thanks for taking the time to share this amazing feedback with us.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Very good customer service!
Very good customer service , staff were so friendly and helpful especially Alex who helped me and my dad. Would definitely recommend coming to this store!
16 April 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi ruby mae,
This is a great review for Alex. Thanks for sharing how he helped you and your dad in store.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Friendly staff
7 March 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hi Brian,
Thanks for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great experience with Tom in Wigan…
Great experience with Tom in a busy Wigan store. Very helpful & got me what I needed.
2 March 2024
Unprompted review
Reply from Vodafone UK - Wigan
Hey David,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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