⭐⭐⭐⭐⭐ Fantastic experience at Vodafone Wigan! I just wanted to leave a huge thank you to Katie, who was absolutely fabulous from start to finish. She was so attentive, friendly and genuinely... See more
Company replied
Location
Switch locationUnit 33,Grand Arcade, WN1 1UG Wigan, GB
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Came into the Wigan store today about upgrading my phone- Justyna helped me and she was very helpful and made me feel at ease about upgrading to the 18 pro max and explained all the benefits highly r... See more
Company replied
Served by Alyssa at the Grand Arcade Wigan store. Really patient, friendly and knowledgeable service, very happy with our upgrades. Always been with Vodafone and happy to remain! Thank you, Martin, Li... See more
Company replied
We’ve been coming to the wigan Vodafone store for many years and every time Tom has more than happy to help thank you very much
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wigan
Written by the company
Contact info
Unit 33,Grand Arcade, WN1 1UG, Wigan, United Kingdom
4.9
Excellent
243 reviews
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Tom was Very professional and helpful
Tom was Very professional and helpful.
Great service
14 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey there,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing,so friendly and kind and…
Amazing,so friendly and kind and polite,
Thanks Tom
14 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Mohsen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Came into the Wigan store today about…
Came into the Wigan store today about upgrading my phone- Justyna helped me and she was very helpful and made me feel at ease about upgrading to the 18 pro max and explained all the benefits highly recommend
13 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie’s service was excellent
Katie’s service was excellent! Very informative & made me feel welcome.
12 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey there,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We’ve been coming to the wigan Vodafone…
We’ve been coming to the wigan Vodafone store for many years and every time Tom has more than happy to help thank you very much
12 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I would like to say a big thank you to…
I would like to say a big thank you to Tom at Vodafone in Wigan.
I came to the UK from Sri Lanka, and in 2023 I bought my first phone here, an iPhone 14. Because it was my first time buying a phone in the UK, I was a little nervous and unsure about everything.
Tom spoke to me very kindly and patiently. He explained everything clearly and made me feel comfortable and welcome.
After that, when I wanted to buy my second item, including my Apple Watch, I always went to Tom. Whenever I visit the Vodafone store in Wigan, I look for Tom because I trust him. He always explains everything properly and gives me very good advice and excellent customer service.
Since buying my iPhone 14 in 2023, I have continued to go to Tom whenever I need help or want to buy something from Vodafone. Even today, I am very happy with the service he has given me.
Tom is not only a great member of staff, but he is also a genuinely kind person with a wonderful personality. The way he speaks to customers and treats people is very friendly, respectful, and professional. One of my friends also told me that Tom gives very good customer service.
As someone who came to the UK from overseas, I really appreciate how kindly and respectfully Tom treated me. When I first came to the UK, I was nervous about buying things and understanding everything, but Tom made me feel comfortable and happy.
Thank you so much, Vodafone, and especially Tom, for your excellent service, kindness, and support. Tom is a wonderful person and a very valuable member of the Vodafone team. I really appreciate everything he has done for me
12 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Charuni,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Customer Service
I was thinking of changing my broadband plan and Katie was excellent at discussing the most suitable plan her professional and friendly personality made my experience a positive outcome.
6 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Maria. We're so glad that the experience was a positive one and that you found a suitable plan.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Fantastic experience at Vodafone Wigan!
I just wanted to leave a huge thank you to Katie, who was absolutely fabulous from start to finish. She was so attentive, friendly and genuinely went above and beyond to help me with my mobile upgrade.
Nothing was too much trouble, and she helped me leaps and bounds compared to previous experiences with other companies.
Katie is a real credit to the Vodafone team in Wigan, and I wouldn’t hesitate to recommend her. Thank you again, Katie! 💕📱
1 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Dan,
Thanks for the lovely review and fantastic support for Wigan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alyssa & Co Wigan.
Alyssa, Abbie and Katie at the Wigan Grand Arcade store. Above and beyond. 👌
1 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey there,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Alyssa, Abbie and Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service. Top notch.
Excellent service and help in every way. Alyssa and Tom were fantastic. Thanks!
28 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hi Graham, thank you so much for your wonderful review and the amazing support you’ve shown for Alyssa and Tom, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Alyssa - Grand Arcade Wigan store
Served by Alyssa at the Grand Arcade Wigan store. Really patient, friendly and knowledgeable service, very happy with our upgrades. Always been with Vodafone and happy to remain! Thank you, Martin, Lindsay & Mia
29 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Lindsay,
Thanks for the lovely review and fantastic support for Alyssa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The experience of getting a new mobile…
The experience of getting a new mobile was made very easy by Alyssa. Sge was very pleasant and very helpful, a credit to Vodafone.
28 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Barry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very pleasant young lady
I went into the shop and asked advise from Alyssa , I then returned 2 days later and she remembered me and what I wanted them we sat down and she organised everything .Such a calm and pleasant young lady
26 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Vivienne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
amazing
I went in today and spoke to katie, she was a lovely member of staff who helped me take out a new contract. She gave me all the information i needed and was very helpful and i was really happy with the deal.
23 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Alicia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Alyssa was great in helping my upgrade
Alyssa was great in helping my upgrade contracts, she took her time and answered all my questions, she even upsold and found me a better overall broadband deal.
4 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Assisted by Emmie
Assisted by Emmie, who was professional, friendly and helpful.
4 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Lee,
Thanks for the lovely review and fantastic support for Emmie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie is giving good customer service
Katie is giving good customer service, very informative, and open. Thank you for all!!
29 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Unprofessional
Unprofessional, lack of staff, once I’d purchased the phone the store staff had no interest in resolving issues and basically told me to go to the Apple store in Manchester so they could fix it, store opened later than advertised and staff turning up obviously straight from the gym, lack of corporate management, the Wigan store experience was the ultimate failure in all aspects.
9 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Malcolm,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Absolutely great would not see anyone…
Absolutely great would not see anyone else 😃
14 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Susan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was so very helpful setting my new…
Tom was so very helpful setting my new mobile phone up and explaining the plan I wanted,he is a great asset to Vodaphone.
If I had a company I would offer him a Manager's roll without a shadow of doubt.
Fantastic.
12 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hi Wayne, thank you so much for your wonderful review and the amazing support you’ve shown for Tom, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
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